MN
Mashudu N
Active since Jul 2012
10
Reviews
0
Industries
Reviews
10 reviews25 months ago
I was assisted by Thabani Mnguni and he was very patient and thorough
I was assisted by Thabani Mnguni and he was very patient and thorough. I have not had such a great service in a long time.
53 replies
38 months ago
Very experienced and qualified technicians
Very experienced and qualified technicians. They are also very cost effective
0 replies
58 months ago
Excellent Service
I recently had an engagement with Keneilwe Phaho, Owen Dippenaar and Andries du Plessis and their service was one fitting for a King
53 replies
77 months ago
Unlawful Debit Order On Settled Revolving Loan
My mother in law is bed-ridden. On the 9th November 2019 I assisted her when she was settling her Standard Bank revolving loan. She transferred a total of R20 260.00 into her revolving account to settle the balance. However, on the 3rd of December 2019 a revolving loan debit order totalling R1500.00 came off her account. She has also requested that this account be closed only to be told that she needs to come to the bank. I am talking about someone who has not seen the light in months simply because she cannot move or do anything by herself. Today (28 December 2019) I called Standard Bank to try and resolve the matter, and after being on the call with Thabo Maphani (Reference Number: 7027633501) for more than 30 minutes, there was still no solution only to be told that she still owes the bank R 1240.00 (sic) and that she need to call back on Monday(sic). By the end of this call my mother in law was tired and had to take an injection to be okay again. Now can someone seriously assist urgently with this request?
122 replies
78 months ago
Extremely bad experience at Afrihost
I had requested two devices by mistake when I initially got my contract, however I was able to return the other device without opening it. Problem is these two devices(including the one cancelled) still appear on my app and non has description telling me which one is cancelled. When my data ran out, I then needed to topup however I topped up on the incorrect device. I spoke to a consultant on whatsapp who advised that the money would be credited to my account as they cannot move data from one device to another. I waited and on the third day(today) I inquired seeing that nothing was being credited only to be told that I am not going to get my money because data is a Telkom issue. Fact is 1. It is Afriost responsibility to remove the cancelled device from my account. 2. I do not have a contract with Telkom but Afrihost. Why should I be pernalised for Afrihost's incompetency?
0 replies
99 months ago
Vodacom refuses to pay out insurence claim
On Saturday the 6th January 2018, just before 6pm I was robbed my phone. On Sunday the 7th I went to vodacom to report the case and got the ITC number and went to the Police station to open a case. On the 8th January 2018 we went on a family vacation and came back on the 12th January 2018. At that time I still had not received the case number so I went to the police station (Centurion) where the case was opened and they advised that the case was referred to Pretoria Central because the incident occured there. I went back to the police station several times until I eventually got the 8th of February. The same day I went to the Vodacom shop to put in a claim but I was given a number to call. On calling the number, I was told that I did not have an insurence with Vodacom and advised to log an online claim to which I did. A call centre representative came back and advised that the claim was rejected because I do not have an insurence policy with Vodacom(That was on Tuesday 12 February). Fortunately I have a copy of the insurence document so I went to the shop and gave them the document and a claim was logged. This time it was rejected because it was logged late. It has now been two months trying to explain the same thing while not getting any joy. Now, I do not own a police station neither do I control how the systems work within the police station. Why would Vodacom fail to pay out a claim because of something out my control? I need this matter to be resolved ASAP as I am without a phone for two months while Vodacom do not miss any premium from my account.
158 replies
102 months ago
Blacklisted for Account already paid
This is very sad and frustrating. On 28 August 2017, Telkom confirmed telephonically and with an sms that I only needed to pay R 251.62 as my despute was granted. However, on the 25th October I paid R500.00 after being advised that I needed to pay R500.00 because my account was handed over already. Today I checked my profile(TransUnion) only to find that my credit score moved from a better 640 to a lower 548 and Telkom this is because I now have a default for an account that I have paid already.
210 replies
103 months ago
Telkom handed my account for collection for their own mistakes
From February this year, telkom has been having one problem after another where service was always not available. I logged several calls with them and some of them would take long to resolve but "I would still continue to pay my TOTAL monthly subscription fee". It got worse in August when again they had a issue which lasted more than 20 days and my line was crossed with PNA line (meaning PNA calls were flooding my line until I disconnected the line). Again I logged this issue and at the same time dispute the payment because I never used the service almost the entire month. Subsequent to that I sent my cancellation formm to cancel all subscriptions but the line. Telkom called me and advised me that my dispute was granted and that i only needed to pay R272.00 and that my statement will reflect such. But that was until I received the statement showing that I was owing R1738.42. Again I called Telkom and the lady asked me to send the cancellation form together with a copy of my ID stating my line was not cancelled because I did not provide my ID document hence the R1738.42. Sadly nobody called me and advised such. Despite sending few follow up emails to the lady, I am yet to receive any feedback from the lady, instead I got a call from Telkom account department advising that my account was going to be cancelled. Few days later, a legal company is now calling me advising that Telkom has handed my account for non-payment.
271 replies
126 months ago
Deceptive Advertising
I took a telephone and data contract with Telkom which they call a \month to month contract". I travel overseas often and sometimes for months. Recently I travelled and did not use Telkom service for two months but when i got back I was told I owe R1447.00 despite not using the service. When I enquired"
75 replies
132 months ago
My Account Handed Over unlawfully
I opened an account in 2011 August but later cancelled it. I was owing about R900 at a time and went on to pay it. This year in 2015 I got a call from Telkom Mobile stating that i owed them about R900 plus another amount which was about R815. They said the R900 was for the 2011 contract while the R815 was for the renewed contract which was renewed on 28-10-2013. <br> Again I paid the R900 and something for the 2011 contract to clean my name from bad credit but told them i did not renew any contract with them of which I was told to go and make an affidavit on the 23-04-2015. I went to the police and gotten an affidavit and a case was logged.<br> To my surprise, I got an email last week from Debt-IN advising me that Telkom has handed my account because i am R2051.75.<br> I went to the branch today(22-06-2015) and the lady told me my case(logged on 23-04-2015) has not been attended. I asked what the turnaround time is and she confirmed that it's 72 hours.<br> I am sitting here with a possible bad credit for an account i paid twice already while someone is sitting and earning salary every months for work they are not doing? This is disgusting and you are contributing to wrong credit stats in SA<br> <br>
76 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
5 (50%)