PG
Preyan G
Active since Aug 2012
14
Reviews
0
Industries
Reviews
14 reviews7 months ago
Customers called ****s for merely giving cleanliness feedback
So a whole Operations Manager at St George’s Mall called me a ****. Her exact words? “However some of the points you mention I do not believe to be true…” I took the personal time out on a weekday, point out for concerns related to cleanliness of the gym. Her reply opening like was “ Thank you for logging your concerns. However some of the points you mention I do not believe to be true…” Imagine a whole operations manager calling you a **** upfront. I literally brought a few cleanliness items to her attention. From dust, to tissue and empty plastic bottles lying in the same spot for days etc. Tasneem called my a **** upfront and has become so defensive in defending any her level of cleanliness is acceptable. Who says hers is unacceptable. Maybe she likes dust, tissue and plastic bottles lying around for days. Yes for days. But us as clients go to their establishments for basic cleanliness. I’ve been to 2 other Zone Fitness. Tasneem and St George’s mall cleanliness is a far cry from the other clubs. Tasneem, stop taking feedback so personal. Your cleanliness is not what is expected. Clients don’t expect miracles and 5 Star service but we expect basic cleanliness. Your customer centric approach is non-existent.
0 replies
33 months ago
OM service fantastic
Called OM a few times, especially rewards and money account teams. Have to commend them on their professionalism.
60 replies
33 months ago
Green ID book is apparently invalid form of ID
I opened up a BankZero account, uploaded my green ID book issued in 2000, and a manager named Ruskin emails me to say first, that my ID issued in 2000 is not valid and now says that my green ID book uploaded is NOT VALID. I wish you guys would not get foreigners to perform SA tasks because there is no other explanation for his comments. Thanks.
0 replies
44 months ago
Great communication and service
Dustin has always been that communication pillar of strength. He executes his duties well, is thoroughly informed of issue and throughly provides feedback. Communication is key to any business where most get it wrong. Dustin makes any concerns or queries seem simple.
56 replies
62 months ago
Andrea and Jacques - amazing service!!!
Adelaide and Jacques were assisting me with a potential rental. I was beyond impressed with their level of service and urgency that in fact, I did not have to follow up to get things going. They both excel at customer service and communication. Thank you!!!
0 replies
81 months ago
Website is a joke
Website is a million steps back from the info we could access in the past. Either you dont show the most complaints for all companies across all industries or the people making the decision for your business and website is out of touch with reality.
105 replies
96 months ago
R99 month subscription, 2 days late payment, 50% reconnection fee. Tsek!
DSTv is payable in advance. My account for the new month was due on 28 May 2018. Today is 30 May 2018. My monthly DSTv payable is...wait for it...R99 per month. I receive an SMS now that my DSTv has been disconnected and I need to pay a R50 reconnection fee (which amounts to 50% of my monthly subscription). So I call the call centre in Johannesburg to ask them what is up and literally 2 days later (without even sending me a warning that payment is late and can only be extended by say 5 days. The woman that answered my call was professional but considering DSTv lost 100,000 subscribers last year, you would think that every customer counts. Instead of saying they will check with their supervisor if the reconnection fee can be waived (which it has been before), their simple attitude is "Pay us and go to hell". She said my account was closed and unless I pay R150, it wont come on. No consideration of what the date it today, when was it due, can the reconnection be waived? DSTv has serious problems! It seems they want to see their demise sooner than the public expect. Very sad attitude to not treat a customer in their own unique right and just willing to lose yet another customer.
159 replies
99 months ago
Vomit tastes better than MTN service
I took out iPhone4Life on contract last year January. Darren Govender from MTN SP Bonaero Park was struggling to attached iPhone4Life to my package in your system. After 2 weeks, he told me to come in and fetch my phone as head office and the regional manager was assisting him in the system over this time. January 2018 marks one year and I need a new iPhone. To my surprise, I do not have iPhone4Life attached to my contact. Danny Botha was dealing with my query. I call head office now and apparently he is no longer in that department and transferred internally. He hasnt even bothered telling me that someone else will take over to resolve my query? Here I thought that he was in a coma!!!! I need this resolved by tomorrow as I will be walking into an iPhone store on Saturday for my upgrade. Saturday being 24 February 2018. Call me if there are any excuses. This is beyond pathetic. I have had better service at government institutions. Thanks
105 replies
117 months ago
MTN decides how much "reserved data" I need, full amount nogal
<p>Dear MTN</p> <p> </p> <p>I sent 3 emails since Thursday to your complaints department and they have yet to contact me in response to my email.</p> <p> </p> <p>On Wednesday night, I decided to make a call but could not. When dailling *141#, I was horrified to see someone or something had moved R220 (full airtime) to reserved for data (even though I also had a data balance).</p> <p> </p> <p>Long story short, you team leader yesterday confirmed that when I have airtime available, the MTN network will dictate to me how I should spend my airtime i.e. calls or data. It is not done by a user (or even a customer) but is automatically done by your system.</p> <p> </p> <p>If I was hijacked and about to get my throat slit, and had one chance to call someone that could save my life, I would have been dead by now. But...the fun continues.</p> <p> </p> <p>Wednesday = R220 moved from main airtime to reserved for data (full amount). This meant that I could not make any calls. Note: I still had a data balance anyway yet MTN decided to reserve all my money for data</p> <p>Thursday = all my airtime was moved back from "reserved for data" to my main airtime pool. This meant I could make calls again</p> <p>Friday = a portion of my main airtime was moved back to "reserved for data"</p> <p> </p> <p>Can you please get the complaints team to call me, and then email me, as I will not be forgetting to take this further with the relevant ombudsman but they will require a formal response from MTN to myself before I complain to them.</p> <p> </p> <p>The audacity of me paying you a monthly fee yet you can dictate to me how I should spend my airtime.</p> <p>I eagerly await your complaints department call. Fun times when your contracts 24 months is up in 43 days :)</p> <p> </p>
53 replies
121 months ago
Website too messy
Dear Hello Peter Your website has been upgraded and the screen looks so busy that its like a jumble sale. Wondering where to post a review. Then there's articles you publish. Then there's ads that I see below. Just too messy for my liking. You should have phased in all these things.
0 replies
Review Distribution
5 Star
3 (21.428571428571427%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (21.428571428571427%)
1 Star
8 (57.142857142857146%)