NM
Nomvula M
Active since Aug 2012
8
Reviews
0
Industries
Reviews
8 reviews19 months ago
Poor service delivery
I have been metrofibre for over a year on a 20Mbps Eight months into my contract I was told that my package is no longer in service and have been been upgraded to a 25Mbps with no formal communication. I only found out when my service was suspended. I had earlier complained about the service speed on the current network and requested for traffic utilisation, but that was no provided to me. I had to pay that upgraded bandwidth even though it doesn't match what I'm laying for, just for the reason that I'm working from home and I need internet connectivity. The customer service helpline is non existent. I've tried a number of time to get assistance along a query I logged in August but to no avail.
0 replies
24 months ago
Account department treatment
My son had an procedure done on his knee on 28 February. I was told of the co-payment became there was a shortfall from the medical aid. I did pay the co-payment of the day. A month after the operation I receives an email about the short payment of R1600, when I enquired I was told that there was an injection that costs R2300 and the medical aid okay paid R700, so I am liable for the shortfall. I then asked as to why am I being informed a month after the procedure and they said it was the medical aids fault that was not informed on time. I then requested for a payment plan since I have other medical bills I'm still paying for it was declined. A lady by the name of Khutso Rapo sent a follow email stating that she will handover my account if I don't pay by 6 May 2024. I find this treatment very unfair to be given only 2 months to pay the full amount of which I was not even aware of.
0 replies
26 months ago
Feedback on registered claim
I have had the budget warranty for over 5 years and now. I have never missed a single premium. My car recently had a mechanical breakdown, I called budget to arrange for towing to the dealership. It took me approximately 3 hours to get through the phone and actually speak to someone and I was sent from pillar to post and was not assisted. I then had to call my other insurer to get my car towed. It was discovered that the car had an issue. It took me a week to register a claim and my car is still sitting with the dealership and still not assisted. I have been trying to call the claims department the past week, but the call remains unanswered and eventually drops. I have never experienced such bad service with any insurer.
56 replies
49 months ago
Unhappy with couples massage - date night package
I would like to state my insincere dissatisfaction with the date night package received from Camdeboo on 09 April. 22. Before making my booking I was informed that the full body massage will be from 15h00 - 18h00. However the massage was barely even 50 minutes. It was more of a back massage than a full body massage. After we were done with the massage no one was there to guide us as to what will follow next. We sat in the benches for a good 10 minutes up until I asked one of the ladies last on what is next step, and she said we can change if we want to. The reception ladies were not professional at all, we had to figure out ourselves as to what to do next. Most importantly is the duration of the massage which I feel like we were deceived before making a booking. That was daylight robbery for a price of R2500. The picnic basket was not up to standard. It was just bits of everything not what a R722 picnic basket was supposed to be like.
0 replies
58 months ago
Unethical conduct - debiting my account after cancellation
I have cancelled my legal plan policy with Clientel due to bad customer service and so many exclusions which were not disclosed when I was taking my policy. They still debited my account, how low is that.
106 replies
78 months ago
Discovery Vitality EXPLOITATION
I booked a flight on Kulula and used my vitality discount since I am a member. The total flight cost without Vitality was R571 The total cost I paid as a Vitality member is R620. This is completely ridiculous where is the discovery vitality discount, I actually paid extra by being a Vitality member and YOU'RE ACTUALLY CHARGING ME R99 FOR A BOOKING FEE, the fee that is not visible when making the booking Discovery is portraying themselves as giving discount to their members whereas they are actually exploiting their member. This is not the first time this has happened. I am so mad.
0 replies
91 months ago
**** service
I rented a car from budget beginning of October. I returned the car after two days. When it's time to get my deposit I am given the runa around that I should get an authorisation code from the bank. What is that really. I am so mad and not impressed with service.
0 replies
91 months ago
Poor customer service
I have experienced a very very bad serice from budget.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)