YL
Yolande L
Active since Aug 2012
8
Reviews
0
Industries
Reviews
8 reviews65 months ago
Secure chat MAJOR Fail
I have been a client of FNB for over 20 years and I am super irritated with the terrible secure chat service you now provide. Its USELESS to say the least. You have removed the little personal contact that was left completely. Phoning the Service desk is even more of a frustration as you need to speak to a robotic voice which transfers you to the wrong department and then you need to go through the process again. Come on FNB this is not the service I am accustomed to. I am a super disappointed client!
56 replies
85 months ago
GAP COVER TERRIBLE SERVICE
I submitted a claim, a basic deductible and co-payment claim and have been struggling to get this claim processed for weeks now. When you phone no one can help you, all they do is take your number and apparently someone will phone you back. This never happens. Don't even think about escalating the matter to their escalations department as they care even less. I've spent over an hour on the phone trying to get some information but to no avail. I am still int he dark. You get told that they've had an influx of claims, so all their members decided to get sick at the same time ??? You also get told that they have a staff shortage but how is this my problem???
224 replies
88 months ago
Worst insurance company in SA
The worst insurance company in SA. I have never in my life struggled as much with logging a claim than I have with this company. Its been 10 days just to have it resolved. They take your premium every month like clockwork yet they make you jump through hoops just to claim and to top it all I find out now that my excess was increased by a R1000 without receiving notice. If you tell them you received no correspondence their call center agents rely on their "very reliable system" to tell you that you have no recourse to dispute this as the system says I received notice. Upon enquiry as to the reason why, they it was increased I cant get a straight answer. I am super disappointed in this company and will be moving my vehicle and life insurance as soon as I can! I never want toe deal with them again
61 replies
99 months ago
Useless bank
What an utter disappointment of a bank. Our company make use of Standard Bank as a clearing bank and require RTC services to ensure that our business operations run smoothly. Standard Bank has had a problem with RTC payments since Monday and somewhere in Cyberspace is money belonging to us. After mail upon mail, phone call upon phone call and receiving nothing but useless information and empty promises. At 11:40 am we were told that our money will reflect back in our bank account in max 2 hours. Time ticked by and nothing happened. I am now told that it will only show tomorrow. This will make it 72 hours after we made a payment that should take no more than 60 seconds to reflect in the beneficiary bank account. Our business operations has come to a standstill due to their incompetence and nobody at Standard Bank is accepting responsibility or even attempting to assist us in other ways.
315 replies
102 months ago
GapCover Claims Department Sucks
I would like to formally complain with regards to the pathetic service I have received from Sanlam Gap Cover Claims Department. I submitted a claim on the 20th of November. By the 23rd I was still awaiting confirmation that you received my claim. I sent an email and yet again no response was received. I phoned and I was told that you have mail delays. A persistent problem it seems! On the 28th of November I received a confirmation and a reference number for my claim. On the 8th of December I was still awaiting feedback on the submitted claim and phoned your claims department. I was told that I will have feedback by that afternoon, somebody will contact me. Its the 12th of December and still no response. So to get clarity I had to, yet again, contact the call center and as always had to speak to an incompetent call center agent who had to ask around with regards to why my claim has been rejected. According to her I was sent an email with feedback about my claim. I never received this mail. So she put me on hold to find out what the problem might be and came back with an answer that there is a problem with the email server. So for the last 5 days you have experienced a problem with your email server and this call center agent is not even aware of it. She actually has to find out about it. It has taken the Claims Department 23 days to process my claim. Pathetic correspondence and incompetent call center staff has made this experience unbearable. I have recommended Sanlam Gap Cover to numerous of my friends but I am seriously regretting this. I would hate for them to ever be in a situation where they need to claim and be treated with such disregard.
420 replies
103 months ago
Disgusting Service
I am now completely at my wits end with this company. I have never in my life experienced such bad service! They drop their cover when ever they feel like it. When clients claim they decide to stop covering that specific service. The most recent being orthodontics which will not be covered at all from end October 2017. They are also dropping the amount that they cover for crowns and implants and their over all cover is also being changed. TRY to claim... They apparently take 30 days to process a claim and my recent claim was submitted beginning September and after inquiring on numerous occasions I still dont have clarity as to when I am getting paid. Their most recent email requested that all claims, inquiries etc be sent to ********** however you get cryptic responses and when you require more information you get sent a list of phone numbers to phone. Try and phone those numbers.... you are sure to waste your time. I am way beyond my ability to SMILE at their pathetic service. TRY and get authorization for a procedure and you get ****y responses like "Good day, Please note: No Benefit for in Hospital - Implant procedure (Not covered in to Benefit plan)" Yet when I phoned they all of a sudden covered the implant components just not the hospital procedure. Upon inquiring as to why the didn't ask me if I will be covering the hospital costs, I was told its not their job. They only check the quote. What happened to Customer Services. You can answer me with an email that you don't cover, but you cant sent me an email for clarification????????? If I didnt have a procedure to be done I would have cancelled this a long time ago. Just another company reflecting the overall state of our country. I also don't expect them to contact me to resolve my issues as they don't care. IF you can avoid making use of their cover, do so as it is not worth you effort.
0 replies
111 months ago
Dischem Fit Gear Rewards
<p>So its been almost 2 months that I have been struggling to get feedback regarding the rewards for a Fitbit I bought in December. Initially I phoned in January to enquire as to when they allocate the rewards. I was told every 21st of the month. January 21st came and nothing happened. On the 9th of February I logged a complaint. I have sent emails and only when I actually send a request for at least a courtesy email confirming that they are working on my enquiry do I get a lame response.</p> <p>"Thank you for your patience while we await feedback on the inquiry that was logged for you.</p> <p>We acknowledge that the inquiry is out of the turnaround time initially provided, however the inquiry is in its latter stages and feedback will be provided once received.</p> <p>Please accept our apologies for the delay and for any inconvenience caused."</p> <p>Since this response on the 22nd of March, haven’t had any feedback. I sent a mail yet again on the 29th to enquire the status and yet again after 48 hours NO response. I have now reached my limit of patience and expect a response within 24 hours or I will seek assistance elsewhere. This is absolutely pathetic service. </p>
168 replies
112 months ago
APPALLING SERVICE
<p>I am furious at the PATHETIC service I have received from the SABC.</p> <p>My license expired September. I got married in November and sent a mail in the beginning of November regarding the procedure to cancel 1 license. If I was to pay any amount it would have been for 2 months being October and November. I received NOOOOOOOOOOO feedback.</p> <p>When we came back from honeymoon I phoned your offices and was told that they received my mail, upon asking why I didnt get any feedback I was told that now that I am on the phone they are telling me the procedure. I was told to send a copy of my marriage license and copy of ID's. This was done on the 24th of November.</p> <p>My husbands account was paid to date and valid till Mid 2017. THEY decided on cancelling the valid license and KEEPING the money, keeping my account and thus far CHARGING me 4 months penalties. THEY received my documentation in November already. I was told today that changes to accounts take 2 months. Absolutely Ridiculous. </p> <p>I DIDNT GET ANY RESPONSE TO MY EMAIL REGARDING THE CHANGES. NOTHING COMPLETE SILENCE. PROBABLY SO THEY CAN KEEP ON CHARGING ME PENALTIES.</p> <p>What happened to the credit on my husbands account. Why was that not transferred?????????</p> <p>COMPLETE AND UTTER INCOMPETENCE AND STEALING FROM CITIZENS.</p> <p>I absolutely refuse to pay the penalties due to their incompetent staff. The months paid by my husband needs to be credited to my account, then I will pay the remainder. <br /><br />We dont even watch their stupid channels. </p>
168 replies
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1 Star
8 (100%)