JS
Justin S
Active since Aug 2012
10
Reviews
0
Industries
Reviews
10 reviews21 months ago
No delivery, no response. (please dont order we too busy)
I have placed an order on 20 June, as to date I am unable to get a delivery date, they are not even sure which store it should come from. I have had 1 promise of a delivery 2 weeks ago and since then they are unable to even give me a call back. Don't worry builders I wont order again to put you under pressure
58 replies
23 months ago
Vodacom and Mondo in **** mode
Vodacom shared our details with Mondo who in turn (after investigating) had *****ulently upgraded a package we did not have even a sim card for. When contacting them they referred us to a company called Mondo. Mondo are useless communicators and the only resolution we got was it shouldn't have been done but nothing has changed. I am now of the opinion that they are quite happy to frustrate a customer until they just leave the problem and pay for services not rendered. Well done vodacom for frustrating me so much that I will change networks rather than have this happen again. Imagine if they could take accountability for their billing.
265 replies
23 months ago
Mondo has no communication skills
Again I am struggling to get a response from Mondo. Numerous emails and calls don't seem to get through to them. Surprising that a company dealing with calling all day struggles to do so when they have made a mistake. Seems from their lack of communication that they would rather try frustrate me till I drop the case. I have told them that there is poor cellular signal so their response at best was to call 1 time only which I didn't receive due to signal.(call only came after my 1st review) I think it's time that reviews should have negative stars so the real rating could be calculated.
106 replies
23 months ago
Mondo the black hole of communication
I have on numerous occasions tried to get assisted by Mondo as we were billed for unrequited services. Even after they admitted they had made an error, no real attempt to fix it. Calling and emailing just falls on deaf ears. Am I supposed to pay for services not wanted or received till I change my banking details? All it does is smell like ****
53 replies
34 months ago
FNB ***** department offline
We lodged a ***** complaint with FNB but we have received no feedback. Further to this we discovered another client with same ***** issue to same supplier from 2 months prior, Seems FNB dropped the ball and allowed further clients to be ****med. The lack of them doing their job has cost others to loose money and no response from them. Very disappointed with their lack of care
53 replies
35 months ago
**** alert
Please note this is a ****. Do not buy from them. Failed promises. Do not trust at all
0 replies
90 months ago
Incompetent call centre
Shocking service from FNB! I called their Customer Care yesterday to get assistance on how to update an email address on inContact and after 46 minutes and 5 different people not knowing how to assist, I was cut off! So please be aware, FNB'S CALL CENTRE DO NOT KNOW HOW TO UPDATE AN INCONTACT ADDRESS!!! Try me FNB - you claim your calls are recorded - find my conversation and prove me wrong!! Or fix the situation!
105 replies
112 months ago
Stop ignoring clients
<p>I lodged a complaint against Discovery on Sunday and they responded on HelloPeter that they were very sorry for ignoring me and would escalate this through their managment immediatly, so here we are on Thursday evening and still I'm waiting for a call!</p> <p>I think it is now time that Adrian Gore gets involved. I will see if there is a response from his office after this otherwise I will attend the premisis on Monday morning and I will be angry.</p>
56 replies
112 months ago
Service worse than Bates motel
<p>It really seems amazing that Discovery can still ignore customers the way they do, the only way to get a response from them is to publically embarass them.</p> <p>We had an inferior window fitted, they just ignored us when we phoned, long long story but they asked for a motivational letter which was supplied, then asked to prove waranty on car as it seems they will only put in original parts in waranty period so our safety is only valid on a new car.</p> <p>They have sent someone out and problem disapeared for about 2 months. On thursday my wife called and was told a supervisor will return call upon which she said it should be done before Friday close of business and needless to say this is still an issue.</p> <p>Please arrange a meeting with Top management as the people below are incapable of solving a simple window issue.</p> <p>If I am not contacted by close of business on Monday 13th February by a Senior member of the company I will proceed to publically embarass this company for their failure to attend to a paying client. </p>
112 replies
114 months ago
TOTALY IGNORED
<p>Discovery had my winshield replaced and it turned out that the screen was incorrect and this affected the working of the wipers.</p> <p>I reported the issue to them and they were to send me a mail in regards to this, 4 weeks later I still have no mail.</p> <p>I proceeded to call them and report issue again, a week went by with no help.</p> <p>SO I called and demanded a supervisor and explained that I was concerned that they were ignoring me and that it seemed clear that our safety was of no concern to them and I needed resolution. There was suddenly a frantic session of emails between a few people and then it just disappeared again. I re mailed the "super in charge of getting it sorted out team" and there was only an I'm out the office from one member and once again ignored from the rest.</p> <p>DO I HAVE TO HELLO PETER TO GET HELP???</p> <p>Lets have a chat with Anton Ossip? How do you feel if this was happening to you???</p>
56 replies
Review Distribution
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1 Star
10 (100%)