SV
shanelle van der berg
Active since Sep 2012
10
Reviews
0
Industries
Reviews
10 reviews22 months ago
Efficient and professional service
We have used Quick Movers several times now, and can definitely recommend them! They really are quick, the office staff member is helpful and professional, and the moving team is efficient and friendly. Thanks once again Quick Movers team!
0 replies
29 months ago
Not Cool, No Idea about customer service
It has been 12 days since Cool Ideas overbilled me after I requested an upgrade. I am yet to even receive a mere acknowledgement from Cool Ideas that they are attending to my ticket, let alone actual action to rectify their (not my!) mistake. I have been a loyal customer with 2 lines for many years, but this absolutely unacceptable standard of "service" is tempting me to change ISPs. Moreover, the upgrade didn't work and my internet speed hasn't increased, so I've been double billed for a service I'm not even receiving. Pathetic and rude to ignore long standing customers when Cool Ideas made the error! Not to mention that "Cool Ideas" seems to be synonymous with "frustration", as I can attest to as a long term customer (for now!!).
73 replies
32 months ago
MTN is NOT a win
MTN messed up by ending my plan and emailing me that I'm being migrated to a new plan, but the email had someone else's number. After a month of no response to my various emails, I finally managed to cancel my contract for 2 numbers. Since the migration to prepaid, one of the numbers is now RICA barred! This is absolutely unacceptable service - I have been with MTN my whole life and now clearly need to change service providers.
129 replies
35 months ago
Apathetic "service"
We urgently needed assistance for a hospitalized patient, it was a medical emergency. Called on a Thursday and received pricing info. Wad told to ask to speak to one Chad, which we did the Friday morning 9am since we were still at the hospital late into Thursday. Told at 9 am that they were in a meeting. I explained it was a medical emergency and was told abruptly by the receptionist they would call back. Longest meeting ever, because when I boarded a flight Saturday evening I still had not received a call back. Pathetic service and no compassion.
0 replies
35 months ago
Excellent service
We needed some cpac equipment urgently for a hospitalized patient. Ecomed was extremely responsive and helpful, unlike several other companies we tried. Very professional, and we are so grateful to have received this service in the midst of a medical emergency, when no one else could be bothered to even return a call. Thank you Ecomed! Highly recommended.
53 replies
36 months ago
Not Cool, No Idea: Where customer loyalty and trust are penalized
I am writing this review in sheer desperation, with some faint hope that I might receive one single CONSOLIDATED response from Cool Ideas management. Having read some of the terrible reviews, it is a small comfort that we are not alone in our Cool Ideas woes :) I have been a loyal Cool Ideas customer since 2018 - I even got a second Cool Ideas line in 2021. I thus know that if one relocates a line and tries to arrange it via email, all chaos descends. It is virtually impossible to hold down a full time job while trying to make sense of the multiple emails coming across departments (and even from within the same department) of Cool Ideas. As noted in other reviews, it is a very stressful experience trying to communicate with Cool Ideas. What's more, the Dashboard is useless, filled with very outdated info that the customer can't edit. So, I thought I would be "smart" this time and call Cool Ideas to relocate my line: BIG MISTAKE. I called 3 times on 24 April and was assisted by very friendly staff. The calls should have been recorded. I was advised to avoid the Dashboard, to place a new order via the Coverage page, and to then send an email to clarify which of my 2 lines is being relocated. I was also specifically and explicitly advised that the 30 days' notice period does NOT apply, because I'm remaining with Cool Ideas (even though the whole area uses a different ISP). So, naively, I followed the Cool Ideas employees' instructions. Before we even got the new installation, we were billed for the month of May for the line we were relocating. Now I am again setting with contradictory emails, having requested that my calls be retrieved and I be credited with the relocated line's amount. I am not sure whether my issue is now being investigated (as per one email thread), or whether I am now paying for 3 lines in May (as per another email thread). How can it be that loyal customers are penalized for simply following Cool Ideas' instructions?! How can ordinary customers be expected to make sense of Cool Ideas' chaotic and obscure processes - especially since I know from experience the process is always a bit different? I really hope this gets resolved soon. I will need to change ISPs as soon as I am released from Cool Ideas - there is no way of communicating with them; I've now tried it all. Next avenue of redress: Consumer Goods and Services Ombudsman (info@cgso.org.za). I encourage other customers to also make use of this remedial body.
53 replies
36 months ago
Hassle free moving company that's affordable
We've been using Quick Movers for all our (frequent) moves over the past 4 years. They have been friendly and efficient: both the office staff and the moving team are professional and friendly. Our latest move was seamless and punctual. Quick Movers is also affordable. We can recommend them.
0 replies
63 months ago
Excellent service
Great customer service, value for money and a very efficient service. Convenience coupled with excellent communication. Thanks, On the Move Laundry.
61 replies
64 months ago
Terrible customer service and no communication
Folded started out as a great service, barring some logistical hiccups due to Covid-19 and other issues experienced by them. However, they have become unacceptably unreliable. In August, they double charged us due to their shoddy dashboard. We have only been partially refunded. Then we scheduled a pick up for 4 January. No one came. Their phone disconnects. Several emails are unanswered. This is suspicious, especially since we have already been charged for January. We are now forced to cancel our subscription, but will likely struggle to be refunded. Ultimately, there is a total lack of customer service or communication. I suggest trying another service lest you lose a significant amount of money on services not rendered.
0 replies
71 months ago
Unacceptable lack of service
Like other customers, we placed our order on 27 May and have received no feedback. Zero customer service and this comes close to breach of contract. This company should enjoy its profits now because it has lost a lot of customers. Shameful.
263 replies
Review Distribution
5 Star
4 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (60%)