KM
Khalid K
Active since Sep 2012
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Black Friday deal withdrawn after 2 months due to Vodacom's own "internal vetting error" - then ghosted
I app**** for a Vodacom Black Friday cellphone deal on 29 November 2025. Submitted all my documents. On 4 December, I received an email confirming everything was "successfully uploaded" and that I'd be notified via SMS. Then... nothing. After weeks of chasing, two phone calls promising follow-ups that never came, and escalation to the CEO's office, I finally got an answer on 22 January: my deal was being withdrawn because of an "internal vetting error" on Vodacom's side. Let me be clear — not a credit issue, not missing documents, not stock availability. Their own system failed, and somehow that's my problem. Their solution? "Consider alternative deals." When I pushed back and cited the Consumer Protection Act, they sent me a link to their general terms and conditions. That's it. No explanation. No specific clause. Just a link. I responded with a detailed letter giving them 5 business days to sort this out. That was over a month ago. Complete radio silence since. So to summarise: App**** in good faith Documents confirmed received Waited patiently for weeks Missed out on all other Black Friday deals while waiting Told it's Vodacom's internal error Offered nothing in return Now being ignored I've now filed a formal complaint with the National Consumer Commission. But I wanted other consumers to know what they're dealing with here. If Vodacom can confirm your application, sit on it for two months, then cancel it because of their own mistake — and face zero consequences — what's the point of applying for anything? Reference: VODACOMDIREC-0004595182 Vodacom, if you're reading this: my number is 083 26x ***x. You have my email. You have every piece of correspondence. The ball is entirely in your court.
159 replies
12 months ago
Rain's Service Failure Is Disrupting My Life
I upgraded to a larger package with Rain specifically to get the Rain One Pro router. I was clearly told I would be able to keep my two existing Rain phone numbers (originally ported from other networks). However, it's now been almost 36 hours and I have lost both my original numbers. This has locked me out of my banking apps, disrupted my access to critical services, and caused serious inconvenience in my daily life. I have a reference number from the Rain store (where a port request was made) and another from the help desk, yet there has been no resolution, no updates, and no clear communication. This isn't just poor service — it’s unacceptable. Losing access to essential services like banking is not a small issue. It feels like Rain does not understand the real impact on customers’ lives when basic promises are not kept. I am requesting urgent action and clear communication. Please resolve this issue immediately or escalate it to someone who can.
639 replies
29 months ago
Excellent Service
Went out of their way to send my package, when i told them i was going away. Great website and shopping experience. Highly recommended.
0 replies
72 months ago
Pathetic service
Ordered computer parts over two weeks ago, and still items have not arrived. Paid over 13000, after numerous attempts to contact them,they said I would receive tracking details two days ago, still nothing. Highly frustrating company to deal with
0 replies
103 months ago
Situation handled super-efficiently
Good experience dealing with Nontombi from Discovery Insure Claims Department. Was always kept up to date, and the whole claims process was handled in a very efficient and friendly manner. Thanks
61 replies
114 months ago
Unable to cancel Landline
<p>I have been trying for the past week, to get my line cancelled with Telkom, however none of the 100 people i have spoken to , have managed to help me. As per Telkoms terms and conditions, I submitted a cancellation form on the 30th October 2016, 1 month in advance, so that my line would be cancelled on the 1st of December 2016. I attached my ID book and filled in the relevant forms. I received an automated responce from their cancellation system, that they received the documentation, and somebody would contact me within 10 days. Obviously this did not happen, and when i saw that my line was still active on the 1st Decemeber, I immediately contacted them several times. Each time it is being forwarded to relevant department, however to date, nobody has contacted me.</p> <p> </p> <p>My biggest concern, is that since i am moving house on Wednesday, the new owners can simply plug their handset into the wall, and use my account, and I will obviously be stuck with the bill</p> <p> </p> <p>I have done everything I possibly can to get this sorted out, and I honestly do not have the stregnth to carry on phoning every day, holding on, and getting lied to. </p> <p> </p> <p>PLEASE SORT THIS SMALL ISSUE OUT ASAP TELKOM - PLEASE</p> <p> </p> <p>Khalid</p>
56 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)