BO
Barend12 Olivier
Active since Sep 2012
9
Reviews
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Reviews
9 reviews2 months ago
Life Claims Is a pain
Complained in January 2026 about how they handle life claims. Now my previous complaint is closed and there are no open disputes or cases on life claim side. I phoned the complaints department and it was agreed upon that the super visor will call me and nothing yet. This unacceptable. I will continue to post negative reviews on Hello Peter until this is handle properly.
56 replies
3 months ago
FNB is inhumane, cruel and heartless.
Disgusting customer service This all started in December 2025 when my wife wanted to claim for terminal illness benefit from her life simplified and none of the call center agents knew what that was they kept saying she does not qualify since it is under critical illness. This has been a whole back and for until January 2026 when we got through and someone understood and they sent through the forms which was critical illness claim forms. We sent through all the information all the test results waiting for any feedback or interaction. The assessor made false promises of phoning and this did not happen. This has put a lot of stress on my wife since I cannot handle the paper work and for her to keep phoning explaining and the call center agents not understanding. Claim has been denied with poor reasoning or any other information being asked or even interacting with her doctor regarding her condition. It is all sunshine and roses on the surface with FNB but when go deeper and need more care and compassion from them FNB is inhumane, cruel and heartless.
56 replies
3 months ago
*********** and poor customer service
*********** and poor customer service This all started in December 2025 when my wife wanted to claim for terminal illness benefit from her life simplified and none of the call center agents knew what that was they kept saying she does not qualify since it is under critical illness. This has been a whole back and for until January 2026 when we got through and someone understood and they sent through the forms which was critical illness claim forms. We sent through all the information all the test results waiting for any feedback or interaction. The assessor made false promises of phoning and this did not happen. This has put a lot of stress on my wife since I cannot handle the paper work and for her to keep phoning explaining and the call center agents not understanding. Claim has been denied with poor reasoning or any other information being asked or even interacting with her doctor regarding her condition. It is all sunshine and roses on the surface with FNB but when go deeper and need more care and compassion from them FNB is inhumane, cruel and heartless.
0 replies
18 months ago
****mers, ***********, lazy and likes to gas light customers
***********, lazy and likes to gas light customers Do not take your car here for anything. Went for engine repair last year which they sent to an external company to do (that part is working). The issue comes with car care workshop took them 7 times to fix various engine seal as oil was leaking over a course of year. If it not fixed now then will take it somewhere else. Took the car for diagnostics to Car Care Clinic to identify the issue to report to car care workshop that is the rear main seal. Then to the car back to Car Care Workshop and they replaced the rear main seal first it will be done same day then the next day only to be done on the 3rd day which they said latest 4 pm only to receive the car closer to 6pm. Then Pieter said to replaced the clutch plate as it is worn. Didn't have any issues with clutch before. Sent photos and the clutch plate rivets are not close to being exposed. Then got a quote for 27k to fix various things. Here are a list of issues encountered after getting back the car each time: Missing engine cover not putting oil scratches on the vehicle not closing the oil cap properly missing bolts in the engine compartment. Please do not take your car here for big repairs
0 replies
19 months ago
Heavily Disappointed
Constant issues random speed drops, random connection issues. Support flip flops and tries to pin it on user side.
0 replies
88 months ago
Poor service concerning mechanical warranty.
The problems started when the dial direct call centre agent took down the wrong details. because of this when we wanted claim for motor repair we couldn't. Then we phoned and after an investigation it was concluded that the agent took down incorrect banking details. Dialdirect informed us we can move forward with the claim as it was their fault for incorrect banking details. This was in the beginning of December 2018. Today I phoned on the 30th of January to only be informed the policy was never activated (this has been resolved). Now the problem is the vehicle has been repaired out of my own pocket and we are struggling to get the money back from dial direct we took the car to an RMI approved mechanic as we got the go ahead to say any RMI approved mechanic can be used. I am not getting anywhere with dial direct
210 replies
102 months ago
Late delivery and feedback
It is the first time i have a bad experience with take a lot. other times they were very prompt and helpful. This time i must say it is the opposite. My order is has taken 2 weeks and on their site it states they will communicate with you if there is any delay which did not happen. And rather than rushing the order to get it to me on promised delivery day they delay it by another 4 days. This is poor service from take a lots side. I am disapointed
105 replies
102 months ago
Late delivery and feedback
It is the first time i have a bad experience with take a lot. other times they were very prompt and helpful. This time i must say it is the opposite. My order is has taken 2 weeks and on their site it states they will communicate with you if there is any delay which did not happen. And rather than rushing the order to get it to me on promised delivery day they delay it by another 4 days. This is poor service from take a lots side. I am disapointed
105 replies
110 months ago
Thieves
<p>We have been to the Telkom at the grove on the 6th of January 2017 to<br />upgrade our internet bundle.<br />There was a special on at the time for 20gig during the day and 20gig<br />at night,so together that is 40gig. This was for R400 a month<br />including the router.</p> <p>We were assisted by an assistant from telkom at the Grove. We were told<br />to come in the next day which was the 7th of January 2017 and when we<br />went in we were then told to come in on the 8th of January to fetch<br />the router and everything will be working. We went in on the 8th to<br />fetch the router and we were given the router and an additional sim<br />card. We were doing an upgrade.</p> <p>I went into the store on the 28th of January as it still showed 2<br />seperate numbers on my account.<br />I was told that the assistant had made a mistake by giving me an extra<br />sim and was not supposed to do this as it was an upgrade.<br />I was then told to use the original sim card and told that this matter<br />will be resolved and i put in the original sim card.<br />I was also told that there would be no additional costs apart from the pro rata.</p> <p>An amount of R299 was taken out at the end of January,beginning of<br />February 2017. As far as i was concerned this was the pro rata that i<br />was told about by the assistant.</p> <p>I received the 20 + 20 gig on the 1st of February 2017. On the 1st of<br />March R1033.28 was taken out of my account from Telkom. The amount of<br />R400 was the correct amount that needed to be paid.</p> <p>I went into the store on the 1st of March 2017 and spoke to the assistant and was told that the amount of R598(i.e R299+R299), is not<br />supposed to be included so we will receive our refund.</p> <p>I have phoned the assistant every day following up on the refund and i<br />was told on numerous occassions that the money has been refunded. To<br />my dismay when i checked in my bank account,nothing was refunded.<br />According to the assistant he has logged numerous case numbers<br />concerning this problem.</p> <p>The assistant forwarded an e-mail to me regarding the billing. The<br />e-mail clarified one of the amounts will be refunded.<br />It was not the right amount as the correct amount is R598 that has to<br />be refunded.</p> <p>My wife and I spoke to the manager on Saturday,11th of March and<br />explained the entire situation to her. While there she phoned the<br />billing department and i explained everything to them and was told the<br />amount of R299 will be refunded by Telkom and the other R299 will have<br />to be sorted out in store(Telkom-The Grove).</p> <p>I have received an sms today stating the following:</p> <p>From Telkom Mobile: with regards to the billing case: ********** 3-please<br />be advised that your TM account: ********** 27 is not in credit,therefore<br />no refund will be process,account balance=R407.50 due at the end of<br />March. For further information please feel free to contact our call<br />centre. Regards TM Back Office</p> <p><br />We were told on numerous occassions that we would be getting the<br />refund and the billing department said the same thing on saturday.</p> <p>Also we are not liable for CLI presentation as we do not use the<br />service. So we only owe R400.00 at the end of March. This is the deal<br />with no extra costs.</p> <p>Then when nothing was resolved i reversed the debit order. Now telkom took out the whole amount again. You are by far the worst company i have ever dealt with</p>
224 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (33.333333333333336%)
1 Star
6 (66.66666666666667%)