BD
Ben D
Active since Oct 2012
12
Reviews
0
Industries
Reviews
12 reviews22 months ago
PATHETIC SERVICE - FNB ***** Department - Case Ref. 2024/2679522
PATHETIC SERVICE - ***** Department - Case Ref. 2024/2679522 It has been more than 5 weeks since I registered the complaint on the ***** Line and at that time I was assisted by a very helpful and professional lady. After 4 weeks I had not received any feedback so I logged an inquiry on secure chat app. on 26/6/2024 - I was assisted by Sydney who promised me he would escalate my inquiry, which he also did. I received and e-mail with reference Complaint Reference Number 3308820 and a promise that a representative will e-mail me within 48 to 72 hours and that they would endeavour to rectify the problem at hand within 5 days. Well today is 09/07/2024 - no e-mail as promised. The costs for the *****ulent transactions on my cancelled credit card has still not being removed from my new credit card account! As a matter of fact, after I stopped and cancelled my old credit card there were still *****ulent transactions being conducted and allowed on said credit card account by FNB. I am extremely disappointed at the lack of integrity and professionalism showed by certain FNB personnel. All I want is to have the *****ulent transactions to the amount of R5388.68 to be removed as I am now paying costs for that amount being outstanding on my credit card. Just answer my queries and revert with answers and guidance! Is that really too much to ask or is this what FNB is turning into? I left my previous bank of 20 years because of pathetic service and after few years of good service FNB is changing into the same lethargic institution as my previous bank.
159 replies
33 months ago
Tyres & Treads Oudtshoorn - Great Service
I recently ordered tyres on-line that I then took to Tyre & Treads (Tyremart Oudtshoorn) for fitment, balancing and wheel allignment. I was received very friendly and tyres were fitted in no time at all. Unfortunately due to a miscommunication I ordered the incorrect size tyres on-line and they were to large for my vehicles wheel arch and rubbed when turning. The professional staff at Tyremart Oudtshoorn sprung into action and assisted me by sending their vehicle to their George Branch and collecting the correct size tyres for my vehicle from that branch. By 15:00 the same day the tyres were at Oudtshoorn being fitted, balanced and placed on my vehicle. Now that is customer service! Rest assured I will return with my wifes vehicle once the vehicle's tyres need replacing. This is my new go-to tyre dealer and workshop. Thanks for the effort undertaken and professional service. Best Regards Ben Diedericks
0 replies
33 months ago
Excellent Service - Precision Wheel Solutions
Thanks for quick and professional service. Recently I ordered a set of tyres from the Company - their website was very easy to navigate and use. Their personnel were very friendly and professional in assisting me with my telephonic enquiry. Their address is indicated as 72 Kerk Street, Rustenburg, North West Province. I live in Western Cape - They had the tyres delivered to my residence within 4 days. Now that is what I call service delivery - thanks! Best Regards Ben Diedericks
0 replies
44 months ago
MOST PATHETIC LIFE INSURANCE INSTITUTION IN SA
NO SERVICE - I can not even fault them for pathetic service! Website and log in on their site non functional! Phones not answered! E-Mails now 2 weeks outstanding - not answering. I will bet money that they will also not reply to this complaint or contact me to cancel my policy.
399 replies
65 months ago
Going the extra mile everytime!
Just a quick thank you and postive remarks for the personnel from Extreme Lights. This was the third time that I have purchased LED Spotlights from them on-line. Thus I am a returning customer and believe me it is not often these days that I return to certain bussineses, due to inefficient staff or just plain laziness - lot of that going around in SA. Extreme Lights are GREAT! Their products, sales, deliveries, e-mail enquiries; well just everything is handled professionally and always in a timely fashion. Great work guys - keep it up.
0 replies
69 months ago
Payment done due to incorrect data given by company; No feedback nor reimbur*****t given.
It is with a heavy heart that I am writing this review, as the company in question used to deliver professional service and could be counted on to assist one in a professional manner and a timely fashion. Unfortunately, it appears that this is no longer the case. Approximately 3 weeks ago I made a reservation / booking for a two-night stay via www.safarinow.com The specified accommodation was shown as available for my requested dates and a quotation was forwarded to me by said company. I subsequently proceeded and paid the full amount in good faith (01 Aug 2020; Enquiry 14881869 to the amount of R1315.00). The following morning when I checked my e-mails again there was an e-mail indicating that the accommodation was suddenly not available anymore and that they would offer me alternative options. I immediately started to try and make contact with safarinow; but to no avail. I sent no less than 10 written e-mails to various e-mail addresses explaining my predicament and that I wanted to be refunded! Up until today (22 Aug 2020) I have not received a single reply or any for of feedback on any of these e-mails. I made numerous phone calls to the contact telephone numbers that I found listed for safarinow company and left at least two messages including an ultimatum for feedback and reimbur*****t. All said e-mails are available and can be forwarded if needed and records of the dates and times of phone calls can also be retrieved. Although their voice answering service (contact numbers) state that "they are closed due to COVID 19"; they no less keep on conducting online business and taking bookings for accommodation as well as payments. This all while knowingly not being able to render an efficient support service. I wander; or should I rather say I dread what the consequences would have been if I had not checked my e-mails the following morning and undertook the 450km journey to the accommodation that I paid for in full and was supposedly reserved for me? I would therefor strongly advise people wishing to make reservations for accommodation to make use of one of the numerous other service providers as it appears that this company does not wish to render a professional service. Nor does it seem that they are willing to render assistance after the transaction has been completed. I would be ashamed of calling this service delivery within the tourism industry.
53 replies
84 months ago
Exceptional Service Delivery and Integrity
I would hereby like to express my sincere gratitude for the exceptional service that I have been receiving from ATB Wealth and Risk Management. I want to especially thank two members of staff at said institution who went above and beyond to assist me with my claim after a recent vehicle accident that I was involved in. Mrs. Margaret Minnie and Elsabe Beck really went all out to assist me in the shortest possible time-frame. I was constantly kept abreast of how the claim was proceeding and all my questions was addressed quickly and efficiently. This was the first time in 40 years of driving that I was involved in a serious accident where my vehicle was completely written of and thus had no idea where to start and how to proceed. These two ladies took excellent care of me as a client and definitely needs to be commended for their exceptional service. But this also extends to all the personnel at ATB who I have dealt with in the course of the last 2 years. ATB is a Company that truly believes in service delivery and integrity - something that is truly hard to find in South Africa these days. Thank you Ladies and Gents
0 replies
88 months ago
Excellent Service - Suzuki George: Gavin Scheepers
I recently purchased a new vehicle from Suzuki in George , Western Cape. I was assisted from the start by one of the Sales Team - Gavin Scheepers. I want to commend Gavin for his positive attitude and absolute professionalism. I also need to include the persons behind the scene who handled contracts issues and finances during this process. The service that I received is absolutely commendable. The professionalism of Gavin and the Team serves as an example to others. THIS IS WHAT SERVICE DELIVERY SHOULD LOOK LIKE! Well done Guys and Girls and keep up the good work.
0 replies
118 months ago
Outstanding Complaint / Enquiry - 10 days
<p>First complaint / Dispute / Enquiry lodged 2016/07/19 - ABSA Ref. nr. [EC: 8a0ed796] </p> <p> </p> <p>I did an on-line inter account transfer of funds from my savings account to my investment account.</p> <p>According to the ABSA PDF document that I attached to my initial correspondence; all inter account transfers are done at R0.00 fees - thus at no cost to client!</p> <p><br />On my investment account the following fees were deducted and are shown as service fees for the amounts of R 800.00 and another for the amount of R 2 660.00.</p> <p><br />I read in Netwerk 24 on line news dated 2016/07/24 that major discrepancies have been uncovered at ABSA in on-line transactions with numerous persons complaining and their complaints not being answered / rectified!</p> <p>I also read that Dr. David Klatzow has already started forensic investigations in this regard and ABSA might be facing a major law suit in the not to distant future!</p> <p>Now all of this makes sense to me.</p> <p>Almost ten days and various e-mails as well as approximately 1 hour's worth of international calls (at my own expense) and ABSA can not even explain why the deductions were done; nevermind reimbursing me for the incorrect deductions or any other expenses incurred!</p> <p> </p> <p>At this stage it appears that ABSA just expects me to let it all go and carry a loss of more than R3400.00 on myself - NOT VERY PROFESSIONAL AT ALL.</p> <p>I must say that this together with other previous issues has shaken my trust in ABSA severely.</p> <p>I have been a client of ABSA for more than 20 years and this is how I get treated?</p> <p>I know that I am definitely not the only client that feels like this.</p> <p> </p> <p>Best Regards</p> <p>Ben</p>
212 replies
122 months ago
Refund Ticket: SAFAA 0034156 - JJ Diedericks
The following reference numbers bears reference to this message:<br> Masterpolicy - ZABOTA 03441<br> Booking Reference - JBJKL8<br> Invoice - 1606569<br> <br> My name is Ben Diedericks and I purchased an on-line flight ticket for my brother JJ Diedericks.<br> Due to unforeseen circumstances beyond our control I had to request that SAFAIR cancel this flight ticket and refund the cost to my credit card.<br> The unforeseen circumstances referred to is that he was the victim of serious / violent crime that was stopped by his own vigilance and quick action.<br> Wording from SAFAIR contract / insurance document :<br> General Definitions<br> <br> 16. Traumatic Event means a violent criminal act or attempt where such violence is intended or made to overpower or subdue.<br> <br> This was clearly an attempt that left my brother and his family traumatised.<br> SAFAIR IS NOT HONOURING THERE INSURANCE OR CONTRACT.<br> <br> Well it appears nothing new for this company if I look at previous complaints registered here on hello [URL Removed]<br> <br> I WILL NEVER MAKE USE OF THIS GROUP AGAIN AND WILL NOT ADVISE ANYONE TO MAKE USE OF THEM!<br> They are dishonest and clearly do not honour contracts agreed to by them.
0 replies
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5 Star
5 (41.666666666666664%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (25%)
1 Star
4 (33.333333333333336%)