RS
Ryan S
Active since Oct 2012
14
Reviews
0
Industries
Reviews
14 reviews18 months ago
Tracker unit damaging other vehicle electronics
After cartrack rewired the Cartrack unit to solve the other problem I’ve been complaining about, the Cartrack unit is now burning out other components on my vehicle due to the power draw and has caused over 20k of damages. Cartrack is refusing to treat this with urgency and first did a check if my unit was in warranty to determine if they were going to bill me for coming to remove the unit so that Toyota can finish their checks. They also can’t tell me when they can remove the unit that is damaging my vehicle.
53 replies
21 months ago
Will only fix an issue if you pursue legal action
If you try to cancel your contract if their service is not working then they will still try charge you a cancellation fee. This was after months of fruitless attempts to get them to fix the issue. After contacting my attorney to deal with it , Cartrack was all of a sudden able to fix the issue after months of not being able to.
53 replies
24 months ago
Use a competitor , Cartrack is terrible at handling issues
6 months and still no resolution to my issue, Cartrack has also forgotten about fixing it and failed to contact me in the past few weeks after apparently escalating it internally. I’ve been patient for months, so I will now be cancelling this service and moving to a competitor.
53 replies
25 months ago
Incapable of communicating within their own business
Cartrack should not be paying someone to monitor these reviews because their is zero follow up after they send the generic “we are looking into this” response. Still going in circles after 4 months of them trying to fix the same issue , the problem is they aren’t getting to the actual issue and lose all the diagnostic details from the technicians and start over. I am not exaggerating when I say I’ve had to explain the same problem 20 times at least. There are now 3 technicians that have tried raising an escalation to their line manager due to their investigation identifying where the actual problem might be but none have succeeded making it to the next department.
106 replies
25 months ago
Good people , good service
This review is from about a month ago, I forgot to make it. Very good service, good updates , good people . Will definitely be back. Thanks to Zoé (hopefully I spelled that correctly ) from the service representatives who was patient with me when I made a mistake and misunderstood something regarding the booking in process of the vehicle.
53 replies
25 months ago
Good service , good people
This review is from about a month ago, I forgot to make it. Very good service, good updates , good people . Will definitely be back. Thanks to Zoé (hopefully I spelled that correctly ) from the service representatives who was patient with me when I made a mistake and misunderstood something regarding the booking in process of the vehicle.
0 replies
25 months ago
Good Quality Items
Hoping this is for Front Runner Outfitters because I can't find one that is just "Outfitter" :D But yeah I can't comment on the fitment they offer (see other peoples comments about that) however the brand itself is awesome and a lot of the stuff I got was the same price or less expensive that generic brands that I was looking at. The items are meticulously packed and the quality is insanely good, I even find the boxes these items came in are better quality than actual items I have bought from other brands. The hand-signed notes in the packed items are a nice touch and I liked it.
0 replies
25 months ago
Absolute joke of a company, use any other competitor just not them
Once again failed to meet the appointment they made with me to fix my unit. 5th time this has happened. They contacted me nearly an hour after they missed the appointed time and asked why I hadn't arrived at the fitment center in JHB... I am based in Western Cape, and the address I set through their appointment link clearly shows this. They later even called me and tried to BS me about the technician running late without realizing I had already caught wind of their *****up. I am still waiting for 3 reference numbers for the times they apparently escalated it to their systems department and have not received it. I am still waiting for 2 email that the team leads had promised me regarding my enquiry of ending my subscription with them and I have not received those emails. I am still waiting for any feedback from whoever replies to these reviews on this site, as they claim they are looking into it but clearly are not.
53 replies
25 months ago
Awesome experience again
Absolute rockstars, Cape Gate branch is carrying the brand name. True to what I said in my previous review that I would continue to have work done by the Cape Gate branch and now I have an opportunity to give feedback again. Good customer service and good people, I had the opportunity to speak to more of the staff at the branch and had a really good experience and wholesome conversation. I also find I learn something new when I speak to them, and that is something I value. Thanks for everything, I will be back soon again
58 replies
25 months ago
Terrible company , use a competitor because there are better options
My problem persists for 4 months now, even the technician who replaced my unit expressed frustration that Cartrack is not fixing the problem. Cartrack has canceled repairs on my unit, continued to escalate it 3 times this week to “systems” but failed to give me a reference each time, and now has request a third unit replacement. The identical problem that started in December still persists and results in false positives and false negatives, as well as an inability to use the car watch service that I am paying for. My car frequently shows as the ignition being on. Each time I have a call I have to explain the entire history to bypass the same troubleshooting I’ve repeated for 4 month. They did call me beginning of this week to see if the problem still existed and I said it had actually been fine for a week, however the problem resumed the next day. A month ago I even asked them to have a manger call me and tell me they don’t want me as a customer if this problem is something they don’t want to fix and I would stop fighting to have it fixed and move to a competing tracking company. They promised to email me regarding my request and as expected did not send anything to me. This company is laughable , even some of the staff are at a complete loss at the incompetence of the organization and are trying their best with the area of influence they have to help but the organization is so silo’d that they cannot assist further than their immediate department. Multiple supervisors are not at work today so I cannot get any status updates if my escalations have even been logged.
58 replies
Review Distribution
5 Star
6 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (57.142857142857146%)