FM
fulufhelo M
Active since Oct 2012
10
Reviews
0
Industries
Reviews
10 reviews3 months ago
Great company, great products and great service.
Great seller, great service and great quality parts. The parts arrived quick. They perfectly fit my car perfectly.
0 replies
3 months ago
FNB law on Call (formerly Justice1). uselesness at its best and biggest **** out there.
I can be emotional and rant but that would not help me. But FNB Law On Call, you need to get your act together. As is the pattern with all FNB products, they are great when you pay, and useless when you claim. I have phone call evidence to the fact that my law on call matter was to be paid out. Yet, with arrogance, i am told to follow the instructions on the rejection letter to call the ombudsman. No attempt to address the evidence before them. The lady Luleka Ndama, said to be a manager, and her rude, dont care attitude is appalling to say the list. I infact i ribbon want all my premiums back as FNB has again failed to keep to their promises. They only want our money from monthly premiums with no interest to assist. You should have just said so from the beginning. I will definitely do as advised FNB, i will lodge a case with the ombudsman. If i also need to go to all social media platforms to expose the **** you are running i will systematically do so. Simply dismissing a client, and rudely so too cannot be the cornerstone of the company and the way you do business. I think its time i start taking action. I cannot keep going through this with FNB. This is not my first negative review of FNB. And yes i have also written positive ones too where the company or its employees deserved it. But i have more negative that positive. That must mean its time to end this toxic relationship. Lets go to the ombudsman before we and our relationship. The entire staff seem to be insentivised to reject claims so it's time our paths separate. I am extremely disappointed after over 25 years with the bank.
56 replies
27 months ago
Bad Bank with bad partners!
Out of 4 reviews I've made on FNB, 3 are 1- star and 1 is 4-star. you cannot be that bad of a bank consistently FNB. I am now 4 weeks waiting for my new bank card. from the unhelpfulness of the private banking staff to the most useless service provider of choice (CCD COURIERS)......marriage made in heaven or hell depending on perspective! I am weeks in, without a banking card for my main bank. I have continuously called the private bankers, who, even after I have pleaded and said I do not want to be put through to CCD couriers, still put me through so I go and waste my time again with ccd. yes, Thapelo and Lethabo from private banking, thank you very much for still transferring my calls to CCD, without my consent. I'm on the phone with FNB and instantaneously I am talking to someone at CCD. magical! how am I meant to function without a card? all app function is also linked to the same expired card, with a new one sitting with CCD COURIERS for a month. As FNB, do you care that little about us as your clients? I regretted moving my HomeLoan to you FNB (and there is a Hollopeter review where I say this in depth), and now I am sure I need to move it elsewhere and further close my accounts with FNB. I am tired of this love hate situationship we are in. it is clear, I am only as good as my monthly account fee and nothing more, otherwise this would not be happening. I am defeated, I no longer wish to be a part of this madness. Please see the link herein, for you to understand the things you put us as your customers through whenever you choose to use this CCD company. https://www.hellopeter.com/ccd-couriers this is what we as your so-called valued customers have to say about your relationship with CCD. we have had enough, and it is time FNB uses a different company. There are more competent companies that are not based in the windy city (cape town) that can provide way better service. Stop the ******** towards CCD and get us a courier company that actually respects your clients! When will I get my card?
58 replies
27 months ago
CCD Couriers. I pray for the day you are liquidated!
The most appalling courier in the country by far. I, to this day have no idea why FNB continues to use this company. they have rude staff, dishonest staff, unreliable staff and this list can go on. how do you sit with my FNB Bank card for over a month and not think something is wrong with that. I have been sent from pillar to post, spoken to people all over the country and 4 weeks later, my card is not delivered. everyone I spoke to said they needed to escalate but never got back to me. I guess that's the company training. "Just say we are escalating and ignore the client". after holding my card for over a month, I request immediate delivery and I'm told I will be charged extra for expedited delivery? after 4 weeks? really CCD? you and FNB deserve each other! take the card and do as you wish with it. I am no longer interested.
58 replies
28 months ago
claim process smooth
I was worried when alef forbes policies moved to momentum but since the first claim, the process was smooth. I am happy with the way things have gone. Only issue is with the cover for my new device which seems to be on the high side. But good experience over all.
128 replies
47 months ago
Home Loan interest fraud
Good day all, I would like to start my complaint by stating the facts and that is I officially regret moving my homeloan from ABSA to FNB. Ever since I was convinced by an FNB consultant to switch my bond to FNB, I have had nothing but heartache. And FNB, I challenge someone to prove otherwise. From the time my bond registered under FNB on 15th March 2022 to date. Please show me where the joy has been felt. As much is I write this complaint, I am the first to also state that I just as equally write a complement where one is due and I have, proof can be provided if needed. But this? This I have never seen before. Can someone explain to me how R16 479.83 + 0.50% = R16 867.04. Perhaps my 3 calculators are all faulty, including those with your call centre agents since the consultants get the same number as I do yet this in no way matched the R16 867.04. an additional R304.81 that just comes out of the blue. On or round 20 May 2022, I received an email from FNB (with a letter dated 20 May 2022) stating that the current 0.50% interest rate increase would be added to my current bond account and that meant/ means an increase on my monthly installment as indicated above, the calculation did not make sense as the increase should have been R16 562.23 not the above referenced R16 867.04. On 31 May 2022 I called the FNB contact Centre to have someone explain to me how the calculation was done (Ref no for the call: RX2205314777). I spoke to consultant Oratile Mosadi, who then indicated that only the HL Pricing division could explain how they got to the figures. This meant she had to escalate the matter to the said HL Pricing division. I was advised this was a 24 to 48 hour process. I proceeded to wait for feedback. On 6 June 2022, having not received any feedback and note the number of days later (6 days and not 48 hours), I had to call again. Upon calling, the consultant who responded to my call told me they could not assist, I had to speak to oratile direct as she was the person dealing with my call initially. Oratile was located and eventually I’m put through to her. She advises that she has not received any response and that she would re-escalate…..Please note we are now escalating an escalation? At this stage, I want assistance so I reluctantly accept the new escalation. On 10 June 2022, I receive an email with not explanation but only the re-attachment of the same letter date 20 May 2022. The same letter that has led me to this point. I then call the call centre again, and again we have to trace oratile, and on the second call, I am able to get through to her. She again tell me she has no explanation or response. The only thing she sees is that an email was sent to me today. She tell me again that she has to re-escalate. So again, re-escalation of a re-escalation to address the first escalation? I have constantly asked who these back office pricing division people are, and the response is the same. There is no name and they cannot be contacted directly. I am sorry but this is a useless section and the way this process works is further counterintuitive. This means no one takes any accountability for their actions. They hide behind departmental banners. Yet as paying customers we are only offered grief. My biggest issue here is, if FNB knew very well that your intention was never to give me the interest rate that I was initially given, why was this not disclosed to me? Instead, FNB is fraudulently sneaking in all these funny increases hoping that people don’t read their documents. Well I read my documents and I refuse to accept the current figures and I thus demand that someone takes accountability and explains to me why the increase is higher than that on the national interest rate. I would like Nombulelo Sikhakhane from the pricing division to explain to me how he/she does their work and how they arrived at their unsubstantiated conclusion. These are people’s livelyhoods that are being plaid with. We have heard countless stories of Banking institutions mistreating their black customers and if this is the case then I will expect this to be exposed. I will not accept anything less than fair treatment. I refuse. I thus demand a response and clarity on how my 0.50% increase was calculated. I have been extremely patient wit FNB since March and every time something goes wrong, it looks suspect, and it is always on the side of the bank. FNB cant be that incompetent, there must be some deliberate actions involved. Please provide a response urgently, failing which I will understand FNB’s stance on the matter and escalate it further myself. I am tired of chasing after FNB when all the time you do these things to me. Only 3 months with FNB and I’ve struggled with the instalment calculations, the insurance, accessibility. Where is this good service you promise us?
134 replies
48 months ago
Failure to assist between FNB Homeloans and FNB Building Insurence Dept.
Can someone tell me how money goes missing between FNB home loans and FNB HOC (Building Insurance) department? and they still expect me to trace the money. how does that even work? I am starting to have the biggest regret ever. FNB convinced me to switch my home loan from ABSA to FNB. i though it would be a good financial move. little did i know i would suffer from Day 1! My Bond was registered on 15 March 2022, from Absa to FNB. Same Day FNB says i need to have Buildings Insurance, and i chose to take it with FNB for and amount of R638pm. we agree with FNB that they would deduct an annual Insurance Debit/premium of R7 623.96 from my home loan account. This is where the plot now thickens. between the 15th March 2022 and 30 March 2022, i seat under the assumption that i have buildings insurance only to find out on 30 March 2022 that the building insurance was cancelled on 15th March 2022. I asked for the reason and im told, the debit bounce.? how does a debit between FNB Accounts bounce? money paid by FNB home loans to FNB insurance bounced? and im the affected party? i ask home loans, they say the money was paid out of my bond account and proof in the form of a statement provided. I ask HOC whom, to this day, 2022/04/22, still say the money never made it into their account. so where is my money FNB? Then i request that the money be refunded back into my home loan account, which was like asking for the lord almighty to come back with immediate effect. i have been sent from pillar to post. i have sent emails that go unanswered. i call and get no assistance. all i am told is that it will be escalated? how many times does one thing get escalated before it is resolved? in the mean time, from 30 March 2022, to date, i receive a minimum of 3 sms'es and 3 telephone calls from FNB, get this, Telling me that in the 15 days of my bond being with FNB, i am now in arrears. Arrears? every single day i am called to say my account is in arrears. the consultants are so rude they tell me i must stop buying things i can't afford and that the longer i stay without paying, the more my debt will accrue interest? FNB, are you seriously threatening me, with problems caused by yourselves internally? is this how paying customers are treated? Can i please have urgent resolution to this problem as i have been struggling from the 15th March to this day, and no one can be bothered to resolve this issue. Can i please have the R7 623.96 refunded back into my home loan account. if FNB is failing to do so, please provide formal reasons in writing as to why so i can take this further. i have been very patient with the 2 departments at my own expense. they refuse to call each other internally and force me to be the one to call between the departments. It cannot be that there is such a disconnect within your structures. this suggest incompetence at an alarming level and with people's finances. Please finalize my case so i can move on with my life. My Account details are as follows for ease of reference: Home Loan: 3-000-018-179-368 HOC Policy (Building Insurance): P136387/02 PS, the question, out of 1 to 10, how likely are you to refer friends and family to FNB?..........i give you a 1. the complement i gave to the 2 ladies who helped me previously still stand but i now review my scare of the bank. this is client confidence destruction at its best.
74 replies
50 months ago
FNB Home Loans Dpt: Excelent sevice
it is so very often that we only make or find the time yo write a complaint and never have the time to complement good service. I want to complement the following two persons at FNB home loans Department: The ladies of reference are, and in no particular order; 1. Mersha Mbonani: 2. Maria Dikobe. These two people deserve praise for their work ethics and dedication. it is very rare to find people who take such pride in their work and also not only provide professional service but also give a personal touch. I cant say my bond switch process was without issues because it was, but those issues seem like a lifetime ago thanks to the two ladies. FNB should feel honored to have employees of their character and caliber. Thank you very much ladies for your support and your personalities. i hope this message makes it to you directly and that you note my appreciation of your service and assistance. Please continue to be the shining examples you are to other clients such as myself.
53 replies
50 months ago
Metropolitan must rather shud down. they are not helping with anything!
Firstly hello peter, please allow us to give zero star. this company does not deserve a start at all! Appalling service and this is before i even claim. does this mean i will suffer even worse service the day i claim? it is now the second week of me calling metropolitan to make amendments to my policy. every single time the useless call center agents tell me the same thing. " we will request the financial advisor to call you back" what is the use of having a call center that cannot assist with anything. to this day, i am not assisted. no financial advosor has bothered to call! the worst one was today where i called at 16:20, spoke to natalia, the moment i said i want to complain she hung up. i called again and waited through the music only to get through to natalia again at 16:25. the moment i said hi, she responds, i then say who i am and that i spoke to her earlier about the complaint, she then hung up on me again. the deliberate mistreatment of paying clients. i called 4 times today and still no assistance. i want my premiums back in full and i want to go get cover elsewhere. this is not on. i will be lodging a further complaint with the ombudsman if i am not assisted. you cannot treat us like you are doing us a favour. we are paying customers! And i have recordings of 5 of the phone calls i made if you mysteriously loose your call records. contact me i will gladly share!
53 replies
76 months ago
Liberty only cares about their bottom line. we are just stats, nothing more. shocking realisation!
its a pity i am forced to still rate 1 star, id prefer -5 stars. thats what i believe they deserve. 11 years of paying my premiums without fail and i get the rudest advisor telling me straight that my premiums were low, meaning his commission was also low and that he has to live so he couldn't be bothered with policies giving low commission. he told me my annuity hasn't grown by much and i must take it or leave it. i wish i had never taken policies with you Liberty, i am so insulted and disappointed. 11 years and i have nothing to show for it. i see a lot of African names complaining, could this be another one of those poor service for blacks situations? see the majority of complaints on hellopeter if you don't believe me.
56 replies
Review Distribution
5 Star
2 (20%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (70%)