MS
Maletsatsi S
Active since Oct 2012
82
Reviews
0
Industries
Reviews
82 reviews1 month ago
Tshekgene Moshokoa is a STAR!
I would like to express my greatest gratitude to Tshekgene Moshokoa for his exceptional service. Thank you!
53 replies
3 months ago
Tshekgene is a STAR!
It has been an absolute pleasure to interact with Tshekgene Moshokoa . He communicates clearly and consistently contributes positivity. He is certainly a great asset to the company.
56 replies
3 months ago
Horrible Customer Service that led to a cancelation of my policy.
I am extremely disappointed and disgusted by Old Mutual. I personally went to the Vaal Mall Branch to update my banking details. I specifically said to the lady all my policies are to go off from my new FNB account. So, she was more focused on upselling me than to update my information correctly. In addition, when was the communication of missed premiums sent to me because I have no correspondence from my side. I did not intend on canceling such an old policy and I went to update my details, your staff failed to do what they needed to do. Please make sure to reinstate my Greenlight Policy
56 replies
6 months ago
Incorrect Status Update
I have sent my clearance certificate with all paid up letters however I am still flagged under debt review. Transunion, XDS, CPB have updated accordingly however you still have me flagged and this is affecting me negatively.
424 replies
6 months ago
Dishonesty
I have recently paid off all my 3 accounts with you and they never updated my payment records for the past 3 years. Now this is affecting my credit score due to the missed payments yet I have been paying every month. The accounts are still open as per the report even after they have been paid off. Please make sure you updat this correctly amd close all three accounts because I have all the paid up letters. This is not okay at all.
124 replies
7 months ago
Unhappy Client
After trusting you since 2021, when we are at the final stage your service became very disappointing and delaying me in the process. I have just contact Transunion and they confirmed you have not sent the DHS screenshot from your since in order for my clearance to be noted. This would have been sorted by now already, however due to incomplete information, my process is being delayed. Please make sure to have this sorted ASAP.
53 replies
8 months ago
Double Charged
I paid my bill up to date on 22 August 2025. On 25 August 2025 I was again debited R3000. This is so ********* and ridiculous. Please make sure I get my funds refunded by Friday 29 August 2025
106 replies
10 months ago
Amazing Service
I would like to recognise Cathleen May for her AMAZING SERVICE. She is very efficient and reliable. Thank you and keep up the great work!
56 replies
10 months ago
Cancellation and Bad Call Centre Service
Another horrific experience, please cancel the tax free investment account and pay the funds into my Standard bank account. The process of accessing the funds is tedious. To make matters worse, I got this over the phone and everything was done telephonically. Now we want to cancel, I was transferred from the service centre, where the gent said only a financial advisor can assist, when I was eventually put through to the financial advisor, he then told me he cannot assist. If I have to go to the branch for everything, I would rather not. I am not happy with the service and the product is not user friendly.
53 replies
12 months ago
It was a great experience
I went there on my birthday 14 April 2025. I was served by an amazing waiter by the name of Simon. It's such a beautiful place, the service was great and the prices are very reasonable. I really enjoyed my stay.
0 replies
Review Distribution
5 Star
19 (23.170731707317074%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
12 (14.634146341463415%)
1 Star
51 (62.19512195121951%)