CG
Colleen G
Active since Oct 2012
11
Reviews
0
Industries
Reviews
11 reviews20 months ago
How to treat a good customer
I hope someone in the Bank will read this review and the matter will receive some attention. I have been a loyal Std Bank customer for 45 years and have been trying to increase my credit card limit which is R2900 (given to me when I worked for the Bank in 1979 and I have not changed the limit since then) As I am retired I cannot increase the limit online and I had to go through the call centre and answer numerous questions which were going to be submitted to the credit division?? and they would come back to me. 3 months have passed and I am still waiting. I then went into the bank 6 weeks ago and went through the same questions etc and I am still waiting for a reply. Even all my information eg old work tel number was not changed as requested. I worked for the bank for 20 years and am a loyal customer and yet feel that I am being treated like a credit risk which I am not. I have opened a ucount rewards card and would rather give Std Bank my business instead of the other bank who is very happy to get my business. Please treat retired people with the respect that we deserve
106 replies
58 months ago
Standard Trust Estate Division - do they know what is happening in their division
Perhaps someone can help me with Standard Trust who are doing nothing on an estate for the past 6 months. This is a straight forward estate and no estate bank account opened and the executor that was appointed in May resigned at the end of May and the Bank has not applied to the Master for an alternative executor. This information was found out by accident when I sent an email to the person who was appointed. How many other estates are in the same boat and none of the family aware of the situation. Having banked with Standard Bank for over 40 years, your trust estate division is a total disappointment - a person is not kept up to date on what is happening and correspondence is not replied to. Sadly I have to ask do people in the department know what is going on?
53 replies
63 months ago
Problem solved by Randall at Vodacom
Thank you Randall at Vodacom for helping solve my data dilemma. Your prompt service and assistance was awesome and much appreciated
56 replies
63 months ago
Incompetance of SABC and Masondo Khumalo Attorneys,
Due to an honest mistake not paying my licence (for the past two years no renewal licence notification has been sent) and my daughter received a note on her cell that I had been handed to Masando Khumalo Attorneys. SABC has my cell and email registered on their system for 15 years so why not contact me - yet continue to send notices to my daughter - please take note of the POPI ACT. I contacted the attorneys via the email SABC@kminc.co.za on 7 July and no reply. When finally contacted again 4 months later I was told by the collectors that due to covid they were short staffed - whose problem is that - mine or the Attorneys I have sent over 6 emails asking for answers to my questions and 7 months later still waiting to hear from them - Shame on you Khumalo Masondo Attorneys. I have now had to pay 6 months interest for their incompetanance as well as SABC but they are not interested. Does SABC every make an effort to send out statements each year and also look at the thousands of people who do not have a tv licence and try to get fees from them instead of hounding their regular licence payers who did forget to pay their licence one year - I have been with SABC for over 30 years.
61 replies
63 months ago
Assistance please
I am hoping that someone at Vodacom will read this message and assist me. I wanted to buy data for my daughter as a surprise and whilst scrolling through the voda app saw a 20gb special and pressed buy only to discover that had not looked at the top who to buy for I did not click for another cellphone number. This is the first time I have bought on the app for someone else so an expensive mistake. My account has been debited with R525 which is fine but I want this data to be transferred to my daughter's cell number as I do not even use all the data on my phone each month and this was a genuine error and she does not have data on her vodacom contract.. I contacted Vodacom and was assisted by two very nice consultants who tried their best to get the data transferred to the other cell, but with no success. I am devastated as this data will sit in my account until it expires in a month and my daughter will lose out and R525 wasted is something that I cannot afford. Please can a kind person at Vodacom please try and see if this data can be transferred to my daughters cell, and this will be a once only - I have learnt my mistake and thank you in advance for your assistance. Thank you. Colleen
122 replies
92 months ago
No action regarding a third party claim
My daughter has a small third party claim against ominsure's client. The matter is under R5k and the matter is not address despite Mark Maritz instructing Thando Mabena to move the matter up to negotiator. Thando's phone just rings and his emails are returned even though it is the correct email address. Mark has also not responded to follow up's on the matter. Really poor service - please can someone assist as this has been going on for over 2 months. Thank you
0 replies
93 months ago
All queries sorted .
Since my review yesterday, I was pleasantly surprised at the prompt response and all queries now sorted out, plus change of address (which was still incorrect and had to be corrected again) It is sad that I had to resort to Hello Peter to get a prompt reply when everything could have been sorted out in February. Thank you
53 replies
93 months ago
Waiting for change of address since Feb, plus statements and IT3 for prov tax
Since February i have been asking for a change of address as the current address is no longer in use. Despite having received an email saying my request is receiving attention, NO change of address and statements are not being received. Emails have been sent in March - Aug requesting a change of address as well as statements for this period. I have also phoned in as well. I have also asked for an IT3 for provisional tax which has to be submitted by Friday, and still no success. PLEASE can someone assist as this is now beyond a joke. Thank you
53 replies
93 months ago
Change of address not done, waiting for statements and IT3
Please can someone assist. In February I asked for a change of address and received a email from Client Interaction Services saying that this query has been forwarded on and if I do not have any success to please contact them. Subsequently emails have been sent every month up until yesterday requesting a change of address which has still not been done as well as statements from March - July as these have not been received. I also need an IT3 urgently for provisional tax. Thank you
0 replies
94 months ago
Biz Launch error by Std Bank and bank debiting accounts without notifying customers
"Without Prejudice" Biz Launch customers check your July statements. My daughter has a small one man business where every cent counts. On the 24th of the month she makes sure that there is enough money to pay all her bills at month end. To her horror she saw that R1300-00 had been taken off her account on the 24th and that she had not received her normal notification from the bank to this effect. Upon contacting the bank she was told that the Bank had erroneously forgotten to debit their clients since 2016 for any additional swipes that were more than their allocated 30 per month, and she must be lucky that the Bank is only taking these debits off for the past six months and not since 2016. NO NOTIFICATION was sent by the Bank to my daughter that they were doing this and happily deducted the money off , despite any adverse consequences that it might have on their customers . The reply when asked why the bank had not notified their customers, was sorry they forgot. TOTALLY UNACCECTABLE and also no consideration for the additional financial stress placed on customers as well. When the VAT increase occurred, CAPITEC , for the first month charged their customers 14% instead of 15% . They sent out a letter to customers advising them of the situation , but as this was their error, they would bear the cost of the 1% . Well done CAPITEC on your professionalism, Standard Bank could take a leaf out of your books.
53 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
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2 Star
1 (9.090909090909092%)
1 Star
8 (72.72727272727273%)