SP
Sulaiman P
Active since Jan 2013
9
Reviews
0
Industries
Reviews
9 reviews6 months ago
Letter of Demand issued due to error on BCX end
BCX has just submitted a letter of Demand which is unrealistic. When I spoke to the BCX representative, I was told that it's for an outstanding amount. I could not understand why this happened as I have had a debit order since 2015 for the collection of subscriptions. I was told that there was a billing error on the BCX side. I was never made aware of an outstanding amount, nor was I engaged to settle an old account, that I was not aware of The first interaction I receives on this matter was this Letter of Demand
0 replies
7 months ago
Poor service from Incredible Connection
I have been battling with an order since Thursday morning. Money was taken from my account. Die to a system error on their end, the payment did not go through. The order was then cancelled. When contacting the Call Centre, they are extremely useless at handling the query. Their standard line is "I have escalated the problem to the Online department who will contact you". Still have not heard from them. Eventually, without prior notice, a courier arrived at my house on a Sunday. I was not home. Now I am told that the delivery will take another 5 days
0 replies
16 months ago
Poor Service and Unable to make bookings
Premier Private is not worth the money. I have been a client for many years. However, it is virtually impossible to book the resorts you want over the peak Festive Season period. You are always offered to be put on a wait list, which never materializes. No value as a Premier Private member. It takes a long time to get to speak to a Consultant. They are not empathetic to your issue. Impossible to speak to a Manager. I have been unable to book peak period holidays for a number of years. No value for a premium product
280 replies
59 months ago
Telkom Must Tel their Days
I am not sure why I am still a client of this absolutely useless organisation I had a normal Copper and ADSL landline and data service with them. The copper service had a cable fault. I was forced to migrate to Fibre. Firstly, I requested via their website for a Call Back. I had received a call from a Sales Agent a week Later. In the meantime, I had already placed an order via their 10210 service. I asked the Agent for the best deal on thneir 25MBps Fibre Service. She said its the 25/5 deal for R399. I was told the service will be installed within 5-7 working days. During this time, I checked their website and found a deal for R449 for the 25/25MBps deal. Before the installation was done, I called them to say I would like to upgrade. I was told that if I make a change, I would have to go back in the queue and wait 7-10 working days. Since I had already waited a week, I proceeded with my original order of 25/5. The Agent advised me to rather do an upgrade after the installation. Today I called them again to request the upgrade. I was told that my account is up to date and the upgrade can proceed. However, I was being asked questions relating to my income, etc that i was not asked when I applied for a new service. In any case, the copper/ADSL service was costing me in excess of R650pm. The new Fibre Service monthly cost is R519, lower than the copper service. I was approved for the R399 package without the questions. Now for an additional R50 I need to give Balance Sheet information. This upgraded service is still way cheaper than what i was paying for. I regret continuing to use Telkom as a Service Provider Even after all the numerous calls made to your call centre for the Fibre Installation. There is absolutely no empathy for the customer. You can explain the urgency of requiring the installation to be done urgent;ly as you are working form home. The standard and]swer is that you have to wait 7-10 working days. When requesting to escalate the matter, you again told you cannot escalate the matter and you have to wait 7-10 days Absolutely Pathetic
0 replies
62 months ago
ABSA Credit Card - Utterly Poor Service
I am tired of dealing with incompetent staff art ABSA I requested my Credit Card to be cancelled on 7 March 2021 I was informed per email on 8 March that an amount of R118 is outstanding Payment of this outstanding amount was made on 10 March 2021,and proof of payment emailed to ABSA I had received confirmation of the receipt of the proof of payment, as per the email attached This afternoon, another consultant contacted me trying to get me to keep the account open. After I had refused to continue with the account, I was told that the payment of R118 was not reflecting and that the balance due is R186. How utterly unprofessional, even though I had received confirmation of the receipt of the proof of payment on 10 March 2021. And I was not contacted within 24 hours, as was stated in the email I am so glad I have chosen not to be a client of such an unprofessional institution
53 replies
62 months ago
DSTV repeating Debit Orders like their content
I had canceled my DSTV services at the end of December 2020. I had conformation of the cancelation. The debit order still runs in January 2021 for the canceled service. I then call the Call Centre to query this. Eventually a Credit is passed back to my bank account. On the 26th Feb 2021, I receive an SMS stating a debit order for R1838 will be processed against my account on 1 March. I call the Call Centre. I am told that this was a system error and should not have happened. I am assured that this will be reversed and that I will not be billed. DSTV REF 13420556I159 This morning I received an SMS from my bank notifying me of a debit order in favour of DSTV for R1838. I again contact the Call Centre. Besides having to listen to all the messages before getting to speak to someone, you are then transferred by an Agent to a dead extension in the Cancelations department. Eventually after trying again, an agent tells you that a credit will be passed and will take between 3 to 7 working days to process. I now have to wait for anything up to 10 days for my money that DSTV should not have taken in the first place. Again I am told that the service will be canceled. How can you cancel a canceled service for the third time? Really pathetic
224 replies
64 months ago
Extremely poor service - Momentum Health have no appetite for new business
I have been receiving the worst service from Momentum Health regarding the new Medical Aid Membership for my daughter. The new plan is supposed to start on 1 Jan 2021. However, there is no feedback from Momentum. I spoke to them on 23 December. The consultant promised to revert with feedback. On the 24th I sent an email requesting feedback. On the 29th I received a response for documentation. Was promptly sent the same day. I called the new Applications call Centre twice today. Kept on hold for 15 minutes. The call then gets cut. Called their general Call Centre. The consultant said there was no one working in the New Applications department. I explained my situation to her. She said she escalated the issue. OK. So if there's no one working in the department, who is going to attend to the escalated issue? I was rudely told that the matter has been escalated. I asked how will I get confirmation of cover. Again I was told it is escalated. When my wife, who is a Financial Advisor, then threatened her that she needs to sort this out else it will be escalated to the Ombudsman, did the consultant commit to follow up Am I stupid to give my business to a company that does not take new business seriously?
56 replies
124 months ago
Poor Service
The price quoted on the Booking confirmation is not the same s the amount charged to my Credit Card. I have spoken to 3 separate people in 3 departments. I was eventually asked to email the confirmation. This was done 5 days ago. To date there has been no response from the airline
0 replies
136 months ago
turned a Bad experience to an Outstanding one
After being treated as though my business was not important by one staff member on Monday morning, I was delighted that the entire experience was overwhelmingly superb. Thank you to Mark that went out of his way to help my with my upgrade. The previous staff member actuall told me that I needed to go to an MTN SP store as she could not help me. Mark exceeded all my expectations, was friendly, helpful and enthusiastic. He even manage to convince me to take out a 2nd upgrade by giving me the best option and saving me money. I will recommend Mark be recognised for his outstanding service.
77 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
7 (77.77777777777777%)