HM
Heloise M
Active since Jan 2013
7
Reviews
0
Industries
Reviews
7 reviews9 months ago
F*** you old man
My dad has belonged to Aid Call for more than ten years. He had never used the service until last night when this 97-year-old man fell. The only response we received from Aid Call was that if we provided them with a contact number, they would call that person to assist my dad. However, since he was not bleeding, this was of no concern to them. All his bones can be broken, and he can spend the night on the floor; that is not their concern.
106 replies
9 months ago
No assistance when 97 year old man falls
<div>My dad has belonged to Aid Call for more than ten years. He had never used the service until last night when this 97-year-old man fell. The only response we received from Aid Call was that if we provided them with a number to call, they would contact that person to assist my dad. However, since he was not bleeding, this was of no concern to them. All his bones can be broken, and he can spend the night on the floor; that is not their concern.</div>
106 replies
14 months ago
To much trouble to do business with
This is a company that should not be in business. They have branches in CT and JHB, and when you buy online from them, they quote you the price of delivery from the city you are in. Then the fun starts, and they demand additional payment from you because they do not have the item in stock in your city, which makes the price of the product uncompetitive. Then, you can not get them to credit your credit card when you cancel the product.
0 replies
15 months ago
FCA Department's client services
I had to give up after holding on for 2 hours to speak to the "next available consultant" at the Foreign Currency Account (FCA) Department. Why does Nedbank supply a telephone number to their clients to call if they do not plan to answer the phone?????????????
0 replies
125 months ago
Bottom line is more important than our customers
I purchased a smart TV 3 yrs ago from Samsung. I joined Netflix and when I activated the Smart Hub the TV requested me to plug in the Samsung Lan Adapter. <br> <br> First thing this morning I went to Samsung's Brand Store in Tygervalley to purchase the Adapter. To be informed that Samsung SA does not import the product and the only solution is to purchase a Blue Ray 7 series for R3 500.<br> <br> I phoned Samsung customer care to be told I must buy it at Amazon as Samsung SA does not import this item. I requested to speak to the MD to be informed as a customer I am not allowed to speak to the MD.<br> <br> I phoned the switchboard and ask to speak to Mr Han the MD but alas I was transferred again to the customer services to a Mr Feevaparsait. <br> <br> He informed me that it is correct and I must buy the Blue Ray Player, as it is not in Samsung SA's interest to keep this item as the demand is not big enough. Even though if one looks on the internet one can see that Samsung UK, USA and Australia supply the item to their customers.<br> <br> Samsung SA customer be aware that the MD does not waste his time taking to you and their bottom line is far more important than supporting their products and customers in South Africa.
75 replies
128 months ago
Do not challenge the service received from Santam
Mr Stiaan Pool the Client Services Manager - Motor at Santam is a poor ambassador for Santam and a vindictive person that misuses the terms of Santam policies if you dare to question him or the panel beaters that he employs on behalf of Santam.<br> <br> When I dared to object to a panel beater firm that phoned me and scolded me in a very abusive manner for not bringing in my vehicle on the date, that according to them they specified in a sms (that I never received), Mr Pool phoned me in an equally abusive tone to inform me that as an insured person at Santam it is not my decision when I want to take in my vehicle that the panel beater firms determine the dates and you have no choice.<br> <br> When the second panel beater firm called me to schedule a date and I requested an explanation for why it will take 4 days to fix such a minor repair, Mr Pool's response was that Santam will not compensate me by repairing the vehicle and will only pay out a cash amount below what it will cost me to repair the vehicle.<br> <br> I am amazed that Santam allows their company to be used in such a vindictive manner. I request that a professional employee of Santam handle my claim, else the Ombudsman will
75 replies
135 months ago
Checkers not responsible for pricing errors
In their Easter Promotions that started the 25 March, Checkers advertises Lindt Chocolate 200g for R 59,99. On the 28th March a purchased 4 boxes of Lindt. When I checked the till slip at home I noticed that I was charged R 86.99 . I phoned the store /- 10:00H to speak to the Manager. I was informed the Branch Manager is on the floor with the Regional Manager and is not available to speak to customers. I explained the problem and requested the Regional Manager to call me. By 14:00H nobody has called, I called and spoke to the Branch Manager. She made as if she did not know of my previous call, she then informed me that she had more important things to deal with and Checkers policy is that it is the responsibility of clients to check the prices they pay. I pointed out to her that the promotion had already been on for 3 days and by now Checkers should have picked it up, she informed me that it will only be the one till that I paid at that will be wrong. This can not be true as all tills are linked to a central databases. She told me if I want my money back I have to come into the store and it is not Checkers responsibility to sort it out as they already have my money.
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (42.857142857142854%)
1 Star
4 (57.142857142857146%)