LD
Lemanja D
Active since Jan 2013
10
Reviews
0
Industries
Reviews
10 reviews14 months ago
Misrepresentation and Unauthorized Charges on My Vodacom Account
I am writing to express my deep dissatisfaction with Vodacom concerning a migration package that was misrepresented to me, leading to unauthorized charges on my account. The key issues are as follows: False Marketing and Misrepresentation: I was persuaded to migrate to a new data package with the promise of cost savings. Contrary to this assurance, I have been incurring an additional R800 per month since the migration. Lack of Consent and Documentation: At no point did I sign any contract or provide explicit consent for this migration. No documentation was provided to me, and the process was completed without adhering to standard procedures, including FICA requirements. Denial of Cancellation Rights: Within 7 days of the migration, I contacted Vodacom to cancel the package, invoking my rights under the 14-day cooling-off period as per the Consumer Protection Act. Despite this, I was informed that the migration could not be reversed, and I am now bound to this package for the duration of my contract. This experience has caused significant financial strain and frustration. I urge Vodacom to: Immediately cancel the unauthorized migration package. Refund all additional charges incurred due to this misrepresentation. Review and rectify the processes that allowed this to occur without proper consent and documentation. I hope for a swift resolution to this matter to restore my confidence in Vodacom's services.
106 replies
14 months ago
Misrepresentation and Unauthorized Charges on My Vodacom Account
I am writing to formally lodge a complaint regarding a migration package sold to me by your company under misleading circumstances. Below, I have outlined the details of my grievance: 1. Misrepresentation and False Marketing I was sold a migration package for my Vodacom data with the assurance that it would save me money. Contrary to this promise, I have been charged an additional R800 per month on my Vodacom account since the migration. 2. Attempt to Cancel Within Cooling-Off Period Within 7 days of the migration—well within the 14-day cooling-off period stipulated under the Consumer Protection Act—I called your company to cancel the package. However, despite this clear request, the migration proceeded, and the additional charges were imposed on my account. 3. No Proper Application or Documentation At no point did I apply for this package or sign any application form. Furthermore: No documents or contract terms were provided to me. No FICA requirements were met (e.g., proof of salary, bank statements). The package was "instantly approved" without a proper application process or my explicit consent. 4. Refusal to Cancel I have been informed that I am now legally bound to this product for the duration of my Vodacom contract and that I cannot cancel it at any time. This is deeply concerning, as: I did not willingly consent to this migration. It was sold under false pretenses. I am being charged for something I do not want and did not agree to. Request for Immediate Resolution I demand the following actions to resolve this matter: Immediate cancellation of the migration package and all associated charges. A full refund of the additional charges incurred since the migration. A written explanation of how this migration was processed without proper consent and documentation. This situation has caused significant financial and emotional distress. If the matter is not resolved promptly, I will escalate my complaint to Vodacom, the Consumer Goods and Services Ombudsman (CGSO), and the National Consumer Commission (NCC).
0 replies
34 months ago
Be warned - ****!
This seems to be a ****! Do NOT support this company! I have already paid in April and nothing was delivered. Tried to call but it is a UK only nr. Whatsapped and they responded once saying they will follow up. No answer! Now they are not responding at all! Can’t log into my so called online profile since day 1! They also dont respond to emails!
0 replies
63 months ago
Allowing money to be deducted and if you query it they do not assist you BE WARE!
I have been scammed by Shaw Academy to join one of their "free" courses. They asked for my banking details and say that I can cancel at any time.. BUT when I tried canceling on the app/website it does not allow me to and says I must call in. When I call in the nr does not work (South Africa). I also emailed them numerous times requesting the cancelation of my free subscription. It was literally impossible for me to cancel this free subscription and Paypal just allowed them to deduct 49 Euros from my account. I queried it 3 times with Paypal and submitted all the screenshots of my emails sent and explained that the SA nr is not working as well. PayPal then requested the Agreed Terms and I could not find any so send them a link to their (Shaw Academy)n terms. Paypal then came back to me and said they won't refund me as I have not submitted the proof - after submitting it 3 times already! (the same documents)... NOW I could not cancel this "free" subscription from Shaw Academy that is now literally stealing my money and Paypal does not protect their consumers either instead they are protecting a company that is going against the Consumer Act by not making it possible to cancel my subscription online in the learning area and falsely advertising that you can cancel at any time! BE ALERT OF PAYPAL AND SHAW ACADEMY! There is no easy method to cancel this subscription and I am scared that Paypal will approve the next deduction from my account this month as well. REFUND MY MONEY PAYPAL AND CANCEL MY SUBSCRIPTION SHAW ACADEMY!
0 replies
63 months ago
No Consumer Friendly method of cancelling a free subscription - BE AWARE
This company is a scam! They have deducted 49 Euros from my account after canceling my "free" subscription continuously per email. I tried calling them as well and their South African Number is not working. Even tried canceling my subscription on the App and it just says I must call them but when I call them now answer and nr not working? SHAW ACADEMY CANCEL MY SUBSCRIPTION!!! There is no easy method to cancel this subscription and they deducted money from my account and Paypal seems to be backing their actions by continuously asking me to submit the same "proof" of documents - when I do so they just request it again - So beware of Shaw Academy!!
0 replies
72 months ago
A SAD EXPERIENCE, I don't recommend this platform
I have a complaint regarding the Plus500 service and system. 1) I have opened this account in 2018 and since have moved. I have not traded on this platform, yet they kept my account open. 2) I deposited funds today and from what I recall, I verified my account upon opening. It is 2 years ago so I might be wrong about the verification. Point is that I have moved since I have opened this account but sent through the legal documents. Plus500 took the funds from my account immediately and it is in my Plus500 account but I cannot trade until my account is verified. It did not prompt me to first verify my account before making the deposit though. 3) I uploaded the documents and were told that it cannot be verified because my address don't match the legal document that has got my name on it. At first, I thought I uploaded the wrong document then I noticed the address was my old one. I searched for the option to change my address but it was not possible to do so. So I asked Aleksandra on the live chat very eagerly and promptly to assist me as my money is already in the account and I like to start trading and now I am stuck and cannot trade or get my money out. I was informed that I will receive an email. 1hour later no email and no account verification. Obviously I am impatient if you are trading it is all about moving your money and it seems now that Plus500 is not that interested in assisting promptly in order for a client to trade, instead I was kept waiting for this email... still waiting 2 hours later. 4) I spoke to Aleksandra again on live chat and I was told that I will be contacted or get a refund in 10 days. I mean ***? Seriously! Is this the best customer service you can offer: LOOK AT THE FACTS: 1) You do not delete old accounts 2) You allow a client to deposit before verification and then put a hold on my money but I cannot get the service I am paying for? 3) Your system does not allow one to change an address online and automatically the LEGAL DOCUMENT WITH THE CORRECT ADDRESS is rejected and hence money placed on hold 4) I fail to see that you are not able to release the money when all these facts jeopardized my opportunity to take advantage of a current trade benefit. I don't recommend this platform as in my opinion it is unethical and goes against the consumer act procedure of 1st verification of the clients information THEN ONLY taking the client's money in return for the product/ service rendered. Really a sad experience and a massive loss for me today.
0 replies
125 months ago
Not paying out a Pre-authorised GOP
Please post a link to the declaration in the contract or on your website that confirms that Essential Med does not pay out a passengers medical bills in a case where the driver has a learner license. As I would never have taken out this medical insurance if this is the case and will advise other citizens not to do so either! <br> Do you also decline pay outs to patients that are ill in hospital on the terms of them living an unhealthy lifestyle or eating the wrong foods? Or in a case where a patient was shot and the shooter does not have a legal gun license?<br> My daughter's pay out was declined after Pre-Authorisation was approved! Due to the fact that the driver only had a learner license. My daughter was a passenger and unaware of this as she lives in Cape Town and is not a friend of the driver. She is the victim in this scenario and you decline pay out to a passenger on grounds of this?<br> I will also make this known to the public as mentioned above! This is not a medical scheme or insurance I want to invest in or anybody else should! <br> <br> Lemanja Davidson, writer / reporter Locum Lifestyle Magazine<br> <br> [URL Removed] <br>
75 replies
125 months ago
NO ASSISTANCE IN ORDER TO SPEED UP PAYOUT
My daughter was in a car accident on 12 December 2015. She was in Grote Schuur hospital and had a multiple severe injuries also an elbow injury that needed a specific operation by a medical Specialist - I was referred to Vincent Pallotti Hospital in Pinelands as it was December and an extremely busy time for Grote Schuur hospital.<br> <br> The Essential Med Claim department explained to me that the emergency claim has been approved for R250 000-00. Also that I need to revert the hospital to them directly (which I did). <br> <br> My daughter is recovering at home since 25 December 2015 and now Essential Med is making it virtually impossible to claim! Requesting at first:<br> the police report - I got that for Elize<br> then requesting a drivers license - my daughter was on holiday caught a lift with a friend who (driver) since hired a lawyer to protect himself and they don't want to send through this information as he is protected under the law! Essential Med needs to send his lawyer directly a request for this information.<br> <br> Now I am also told that I was meant to complete a document upon discharge! no one explained any of this to me!<br> <br> They were promptly assisting me initially but now passing the bucket
75 replies
126 months ago
incorrect transfer procedures and no communication
I am greatly dissapointed in the service of this hospital and the all money attitude despite the fact that i was told that my daughter who was in a car accident needs to get specialised orthopedic assistance that is offered by this hospital. once my hospital fund was depleted we negotiated a better rate but was waiting to receive this on paper as they insisted we sign and pay in advance - we also enquire about transfering her to a government hospital for the rehabilitation process. we were told that the actual transfer will take some time. Today without any discussion my child was transferred to a government hospital without informing me about the procedure or discussing aything with me. The governmet hospital dont even have a bed ready for her as it is December and they are extremely busy. They had no file or record upon arriving there either. i was given a form at the VP hospital but I thought it is a form to book her transfer for once they have decided to transfer her. the next moment i was looking for my child and she was gone. I asked the nurse where she is who informed me that shes in an ambulance being transfered. This procedure was unproffessional and unacceptable.
0 replies
130 months ago
Thank you Jack Mbilini for exceptional service!
I had to solve an account challenge urgently and Jack Mbilini assisted me online. His work was highly professional and very helpful. I recommend his service any day! Thank you Jack.
75 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (30%)
1 Star
6 (60%)