LW
Laurelle W
Active since Jan 2013
12
Reviews
0
Industries
Reviews
12 reviews69 months ago
NEVER choose supersonic fibre
Day 6 of no internet and dealing with “technicians” who have no idea what they’re doing.. if you enjoy paying for things you’re likely to never receive, then this is the company for you. If, like myself, you would prefer to get what you’re paying for.... choose a different company. I have been with four separate isps over the years (due to relocating often for work) and supersonic fibre has been by far the worst.
53 replies
69 months ago
Warning for anyone who is considering supersonic fibre
Once again (it’s a monthly thing) our fibre has down for almost a week. Spent an hour on the phone with them for them to tell me it’s not their fault but the fault of the previous isp and they would be sending the matter to them. I phoned said isp and got told they will just send it back cos it isn’t them. Phones sonic back and get told yes, the senior technician agrees, it isn’t said isp fault. I even got thanked for “helping them”.... at this point we have cancelled and are willing to pay to have a completely different fibre line and box installed. We are ripping out anything to do with sonic. This isn’t a post because I want them to “resolve” anything. It is a warning to anyone who is looking for fibre, to STAY AWAY FROM SONIC. I don’t want them to phone me, try fix anything or be in contact with me at all. We have just had enough now.
0 replies
69 months ago
Beach bums disappointment
Planned a trip around the details provided on website. Called numbers with no answer so took the details online as gospel. Arrived and we rudely told that they are closed and don’t care how far we drove to get here. Loyal customers from Jhb. Lost customers and entire family and friends of almost 100 people. We will NEVER return and am definitely going to spread the news. Unfortunate as it was always our go to spot.
0 replies
70 months ago
One and a half years and STILL waiting for vehicle to be fixed
I was involved in a car accident in April 2019. The tow company/panel beaters registered to dial direct “lost” one of my fog lights. I was told that I could collect a new one upon returning to Jhb (the accident happened in kzn). It is now July 2020 and I STILL have not received any information on where I can go have it fitted. I have enquired as well as asked about It everytime someone from dial direct calls me to sell me a new product and STILL nothing despite promises to call me back. I have now run out of patience. Phone calls are recorded. I am now writing to the ombudsman as well as Wendy Knowler to report the lack of customer service as well as THEFT of my possessions. I am done requesting assistance from Dial Direct.
210 replies
85 months ago
Terrible service and customer care
I have been driving for over ten years and have never had an insurance claim. On Sunday evening on my way back to JHB, my car was damaged due to protest action - myself and 3 other vehicles went over truck tyres that were thrown into the freeway. The initial person I spoke to regarding towing etc was great, explaining that since it is a Sunday, the claims process can only start on the monday. He explained that dial direct will contact me for the AR number. After not hearing from dial direct for the entire day on Monday, I decided to call myself on Tuesday where I was told that someone would have contacted me eventually for the AR number. After explaining that I am now missing work since I cannot get to JHB without my car, the lady I spoke to took all the details, including the AR number. Yesterday was a public holiday. Today I call to find out of the assessment has been done, and an extremely rude woman tells me that the assessment has been done but the assessor is in hospital with his son. Now I am not unreasonable or cold hearted, I also have children. But surely, there is more than one assessor who can expedite this process if one is busy with family matters. The panel beaters (affiliated with dial direct) have no idea if the car has been assessed or not. Dial direct say it has been, but due to personal issues on THEIR side, I now have to wait. The service has been painful and unhelpful.
112 replies
87 months ago
Disappointed
My initial dealings with afrihost were very positive. I was impressed with their customer service and level of professionalism. However, since then, I have become disappointed. Their after sales is somewhat disjointed with the initial impression they give. After ordering the fibre, it is stated that delivery of the router will take between 1 to 3 working days. According to this information, assuming 3 days is the longest it would take, we sent back the router etc from our ISP. After verifying our banking details for debit order, receiving a message from the bank that our account has been debited by afrihost as well as receiving an email with username and password for the router, we still waiting for delivery. At the end of the third day with no delivery, we phone to enquire and get told that the router is waiting to be collected by the courier. We offered to collect it ourselves and got told that we cannot as it has already been packed etc for delivery. So we wait a other day. The next day we phone and get told the EXACT same thing as the day before... It is STILL sitting in dispatch waiting to be collected by the delivery company. How many days does it ACTUALLY take for delivery to happen, as apparently the 3 day time period is a hoax. We've checked, and it would take less than 30 mins to deliver the router to where we are (part of the reason we offered to collect it). The patience is very quickly running out as we sit and wait ANOTHER whole day in the hopes that the delivery company decides to collect the router and drop it off. The reason we changed our ISP was to have better internet speeds as we do not subscribe to things like DSTV but rather use Netflix etc for our entertainment and relaxation after a long day at work. We are now wondering if it was not better to just stick with our original ISP instead of now sitting with no internet for a full working week.... Half a loaf is truly seeming better than none at this point in time
0 replies
87 months ago
DO NOT CHOOSE VODACOM
8 days and counting for Vodacom to sort out my initial enquiry as to WHY I cannot use data for showmax which I have purchased. When I check my balances, it's sitting there untouched, while my normal data and airtime have been taken. Once all my regular data and airtime was used, I could not even then use my 6gb which is clearly sitting there in my balances. In an earlier post, I said half my family have moved off Vodacom. As of Monday, the rest of the family, as well as all business phones, modems, etc will also be migrated. Save yourselves the hassle and just go with ANY other service provider. JUST NOT VODACOM
315 replies
87 months ago
Choose ANY other mobile service provider but vodacom
Been waiting since last week for Vodacom to sort out my issue. Conveniently phone me during hours I say that I am unavailable between (even though I have provided my contact table hours). I have already changed most of my family members to another network and am spreading the word far and wide. Absolutely shocking service
315 replies
87 months ago
DONT GET INVOLVED WITH VODACOM
DO NOT GET INVOLVED WITH VODACOM. NO CUSTOMER CARE. THEY STEAL YOUR MONEY AND WHEN YOU ENQUIRE, THEY CLOSE YOUR "SERVICE TICKET" NUMBER WITHOUT RESOLVING ANYTHING... AFTER MAKING YOU WAIT DAYS! FOR ANY FEEDBACK. DONT DONT DON'T!!! RATHER SEND SMOKE SIGNALS. ITS MORE RELIABLE THAN VODACOM!!!!!
315 replies
87 months ago
No customer service
I have had it with Vodacom. I have subscribed for showmax through Vodacom. I've been streaming through the showmax app on my phone as required. I have even purchased an additional 1 GB of video data for showmax. Only to find out that my normal data and airtime have been used and is now depleted. Also, I am sitting with 6gb of showmax data which i am not able to use as the app is saying that I have no internet connection. I HAVE 6GB WORTH OF VIDEO DATA. I spent two hours on the phone with Vodacom today who argued with me that I used my airtime and data on YouTube. I DO NOT USE YOUTUBE. I was then told that that is what their system is saying so it must be accurate. Eventually the lady was very kind and reimbursed me with R50 (what a joke) of the hundreds of rands of airtime and gigs of data I have now lost. I also was told that this whole debacle over video data vs normal data is in fact the responsibility of showmax and that I should speak to them. And so I did. Showmax say that it is Vodacom issue as all data purchases etc go through them (which actually makes sense). WHO IS GOING TO REIMBURSE ME FOR THE MONEY I HAVE NOW WASTED? AND WHEN AM I GOING TO BE ABLE TO USE THE DATA WHICH I HAVE PAID FOR? I am sick of being sent back and forth between these two entities. SOMEONE needs to give me answers and sort this out
630 replies
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11 (91.66666666666667%)