LM
lenka M
Active since Jan 2013
8
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0
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Reviews
8 reviews1 month ago
Immediate spouse to wait for 11 am to see spouse
On the 16th March 2026 My wife went for a Liposuction procedure at Lenmed Lady smith and after the procedure she then proceeded to the recovery house were she started having complications and then the ambulance was so that she can be admitted back into the hospital on the very same day in the afternoon,the following day i came back to check on here because she had lost a lot of blood while at recovery house and as i just came into the ward around 9 am i was told that i need to wait at the visiting area like everyone else for 11am.I get very worry if a private hospital treats an immediate Spouse like any other visitor as i have travelled all the way from Johannesburg to Ladysmith for my wife to do this procedure and at the same time the are complications and while u are worried as an Immediate spouse u are told to wait at the reception for 11am like nothing has happend to my wife this is the worst Private hospital Utter nonsense.There are reasons why we go to Private hospital so that we can get the best care and to be next to Our spouses in time of need.Disgusting ...utter Nonsense.I have been to many other private hospital but this has never happened were an immediate spouse must wait for 11 am.What such nonsense is that...For a private hospital i am very disappointed
53 replies
11 months ago
Premium unaffordable
OUTsurance i fail to understand that i have not claimed in almost 12 months and yet my premiums are being hiked up by R350 this is nonsense i have been with OUTsurance for THAN 3Years and my car is 10years old which is a 2015 Model car and yet i get a premium increase of R350 in this economy we live in were we are struggling to even put food on the table and at the same time i fail to understand that i am over 40years old and you as OUTsurance view me as a risk please fix this premium as i cannot afford a premium change of R350 that is very high. Also take into account that i have not put in claim in the past 12months.
58 replies
23 months ago
A premium hike of R500 after claim and now again
I am very saddened by the premium hike raised by outsurance as i have been very loyal as a customer and have never ever skipped even a month on my monthly premiums the biggest issue started on very first claim and my premium was hiked by R400 to R500 in which i called in to ask as to why am i getting penalised for now claiming i was told that its the system in which i dont believe its just bull also i was very disappointed as my car is a 2015 model which is 8yrs.I am starting to believe that what is advertised on tv is just a stunt to get clients to buy in and once your in the system then prices are hiked..on my last claim i was also told that the would be a review on my premiums regarding the high premium hike but that did not happen...all the was is false promises..i dont know how does outsurance expect us as the customers to keep on paying our fees if we getting penalised on claiming then next they still hike up your premiums first its was by R500 after claim and now again....i am very saddened by the way outsurance is handling us as customers...
53 replies
34 months ago
Un professional Service
I am very disappointed with the recent claim 343178278.I have been with outsurance for past couple off years and have never had an issue until now were i recently had an issue with my bumper and needed to be replaced. I put in the claim and was processed i was then given 3 panel beaters to choose from i decided to to go with TCJ Auto Body which then proceeded with the repairs. Outsurance then told me about the Curtesy Car hire which i had to pay an Amount of R1700 for me to have access to the car, this would allow me to have the car from the 25May to 26June which would be 30days on the 12june the repairs on the car were done and i was very impressed with TCJ and their work and they gave me a guarantee that if the was any issues with the car i should bring it back to them one day later i then start getting sms from Outsurance that if i keep the curtesy car one more day i will be liable to pay it from my pocket i was very confused because the contract stated that from 25may to 26june i would keep the car. The very same week when i got the sms i started having issues on the car in which i had to take it back for some more repairs and at the same time outsurance is taking back the car before the end of date agreed upon now i had to suffer with transport because of unprofessionalism and stupidity i still have issues as we speak and need to take back the car for reapairs and again on the very same time my premium is hiked up from R1151 to R1500 which is utter nonsense. I am very very disappointed what is shown on the tv adds is not true this is a day light ******* and should be shared on social platforms so that people know what kind of service we are getting.
212 replies
43 months ago
Baddest ever service ...please dont join Martins Funeral
I Aletta Mokati ID no : 6204290257080 launch a complaint In connection with my delayed claim, which i have submitted on the 30th October 2022 to a consultant named Lizzy at the Vosloorus Branch. The consultant could not help me and referred me to the owner WJM, Who also diverted all his calls to Aneleen his colleague who could not help me Either. I am very disappointed in the way u handle your clients as i have never ever even defaulted on my monthly premiums but when it comes to handling your clients claims you treat then like dirt. I will never ever refer any one to Martins.policy no.ML334370
0 replies
55 months ago
Refusal of Upgrade due to False System Scoring
Evening Please refer to the matter above .I am yet again disappointed as i was told BY THE ONE OF THE VODACOM CUSTORMER CARE CONSULTANT over the phone that after my vodacom number 0723692538 number was reinstated i would be able to upgrade to the SIM ONLY PACKAGE THAT I WANTED with out any issues but yet again this did not happen. I took my precious time today the 01 OCTOBER 2021 and went to vodacom at the NEWMARKET MALL ALBERTON to make an upgrade but i was told that i do not qualify and that i am a P50 which is a customer that is scored below on the credit scoring system i then was very worried because the information from my credit Profile say i am a 722 which is GOOD on the credit scoring which i viewed from my Transunion App. So is this how Vodacom lives up to its Promises which are False by Telling a customer that he can upgrade but its all BULL ****!!!! Please Assist in the Matter as i am getting Very Frustrated with this Issue. Mr.Ls Mokati
106 replies
56 months ago
Decline of Vodacom upgrade after 4 years of Monthly repayments with out Default (URGENT!!!)
Evening I am writing you this email as an extremely disappointment customer. I have always been a loyal vodacom customer for the past 4years. My Monthly repayments have never ever defaulted under any situation even through the covid situation I consistently paid as per contract agreement. In July 2021 I received a massage that my vodacom upgrade was due because my contract was ending on the 27th August 2021 I then decided to go to the VODACOM store in ALBERTON City the one next to Game store entrance to inquire about the upgrade. WOW!!! what a bunch of incompetent staff!!! A middle age gentleman advised me that yes I am due and I must pay R150 and move from my 80GB sim only plan to a 90GB sim only plan in no time. I then told the gentleman that I will come on the 25th August 2021 and pay Before the 27th August which was the day the contract would end. On the 25th August 2021 I went back and he told me that the system is declined he then gave me a vodacom number and advised me to call them and cancel my current contract in order me to be able to do the upgrade. I did as advised by a vodacom employee only to establish later on that same day via sms that my number 0723692538 is now on prepaid. I then went back to vodacom today were I received nonsensical service from another black lady middle aged with a tatoo on her hand. Another incompetent employee which does not know what she is doing. She advised the reason why the upgrade declined is because my score was on 50 which does not make sense because i have NEVER defaulted on my payments furthermore I called experian and received a report which indicates that my score is good. Now that woman advised i should start the process all over again which is utter RUBBISH!!!!! Vodacom must sort this **** out as my plan was to upgrade my contract and one of their idiots told me I first need to cancel This is bull**** and an inconvenience for my son as he depends on that data to do her school work online. I want the CEO office to do something about those comfortable idiots who seat at from line and not eager to help us as customers! I feel very disgusted by Vodacom " VODACOM FURTHER TOGETHER " you say together whereas you only look after your interests you only care about making a sale once you get the sale you don't give a **** about existing customers cause you have eaten their money 4 years so they can go fly!!!!!!!!! this is totally unacceptable!!!!! Hoping that my grievance will be taken into serious consideration URGENTLY!!! Mr.LS Mokati 0797661690
106 replies
126 months ago
Nedbank credit approval false
i have always been a loyal nedbank customer for the past 5 years not until i went to them for a further bond that is when i notised that i have been mislead by this bank.i noticed that i have been loyal for nothing i have stood by them through recession for what i should have left long time.i applied for a further bond on my house then got the quotation,then got approval on the day that iwas about to sign with the lawyers i found out that the bank only approved R 920000 instead off the agreed amount of R 250 000. I took my time off from work thinking that i was gonna do real business with my bank as i have always gave to them but now its time for them to give back but it difficult..i would rather do a bond switch and go to standard bank were i will get more better service.Nedbank rate on my bond is now on 10.5% on and standardbank is 9.5% since the prime rate has gone up ,people don't trust these people.they will put you hopes high and drop u.I am really disappointed never though i would change my bank but in this regard were a bank does not cater to customer needs ...i would rather take my business else were...people be very careful....
75 replies
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