MP
Magda P
Active since Jan 2013
8
Reviews
0
Industries
Reviews
8 reviews15 months ago
Best buy aid!
I've been a satisfied member since 1992 and have always had a positive experience. My Pretorium Trust membership lowers my Santam insurance premiums and contributes to my annual 4% bonus. Plus, with widespread acceptance at my regular shops, it's a fantastic way to save for Christmas.
0 replies
41 months ago
Poor service and blatant unethical conduct
I have had two really bad experiences with Vodacom Customer Service/agents recently. Firstly my daughter's Xiaomi Redmi phone was a dud from the start and no amount of software upgrades etc. could fix the endless problems. I was eventually told that they could not replace the phone as it was handed in for repair after 6 months. That would have been after 3 visits to a Vodacom branch for assistance over seven months during which time none of the service agents advised us to hand in the phone for repair within six months. Eventually after endless back and forth and written and verbal complaints they escalated the issue and the phone was replaced because it could not be repaired.. Secondly, I received a call from an agent a while ago for an upgrade offer that would not cost me more but actually save me money. That seemed awfully suspicious but I was reassured at least twice that I would not pay more. Recently I started receiving threatening SMSe to settle an outstanding amount of R178 which it seems was now added to my bill. I sent a complaint through and was eventually advised to speak to the Upgrades Department to resolve the problem which they caused in the first place! This is the second time this has happened and it took forever to get the first "upgrade" reversed. I would have canceled my subscription immediately if it was closer to the end of the term. This kind of behaviour is unethical, fraudulent, and completely unacceptable.
396 replies
42 months ago
BetterMe - A fitness app nightmare
Do not subscribe to this app!! Other than the one-month trial subscription they just kept deducting monthly subscription fees as apparently, the fine print states that you had to cancel the subscription on the app else it is assumed that you wish to keep the subscription. Not to mention the additional fees for heaven knows what! I am still waiting for the food plan that was never sent and is nowhere to be found on the app. Before signing up I found excellent reviews on Goodhousekeeping, Trustpilot, and Sitejabber and BBCweekly even interviewed the founder Victoria Repa. I should have checked the Hellopeter reviews first as I normally do. When I tried to cancel the subscription I received email after email (which appears to be somewhat automated responses) offering better long-term deals. I have now requested my bank to lose my credit card account as this seems to be the only way to get rid of them.
53 replies
51 months ago
SARS 2021 Audit in slow motion
I have been subject to audits for the past 11 years. It has never taken longer than a month to receive my refund (>R40000 each year) due to my daughter's disability. Unfortunately, I made the mistake of claiming Home Office expenses for 2021. It took SARS three months to request additional supporting documentation such as photos of my office and yard and other nonsense for the audit after which I removed the Home Office claim to speed up the process. I have called them several times since submitting my original Tax Return, most of the time holding the line for over an hour just to be informed that the call center staff have no visibility of how far along the audit process is. It has now been over 7 months as opposed to the previous years' one-month audit process with no end in sight. I do not see the point of the Call Centre staff if they cannot assist in any way other than escalating the audit which clearly makes no difference. Either the Home Office claims due to Covid has thrown SARS into the deep end or they have simply gone over the cliff!! I have never had a bad experience with SARS until now. There does not seem to be a way to raise a complaint with a positive outcome at all. I would love to hear from anyone who has managed to get this resolved.
0 replies
55 months ago
2021 Tax Audit worst ever
After holding on for over an hour three weeks ago they still could not tell me if they have even started with my audit. I have been audited every year since 2011 due to my daughter's disability claims. It has never taken longer than 4 weeks to receive my refund. It has been 9 weeks since I've submitted my supporting documents with no indication of the status of the audit.
0 replies
56 months ago
We buy cars exceeded my expectations by far
I uploaded my 2010 Chevrolet Spark for sale recently. A few minutes later I received a call from one of the agents to check the vehicle's details and to arrange for an inspection the next day. The buyer arrived on time, was extremely professional, got the contract signed and my money paid, all within less than 30 minutes. What a pleasant and hassle-free experience! I can recommend their service to anyone and will definitely use the company again if whenever I sell my current vehicle.
53 replies
61 months ago
Mobicred refund issues
I settled my account on 24/02/2021. Unfortunately, the debit order has gone through before the payment reflected on their system. I have since sent numerous emails and made numerous calls to request a refund of R1363 to no avail even though I was told every time that the refund was being processed and that the money would be in my account within a few days.. Six weeks later I am still waiting on the miracle. Made another call this morning. Hopefully, they will get their act together this time.
53 replies
67 months ago
Policy "scam":
My claim was rejected because the amount exceeded the maximum amount that can be claimed. There was more than one scratch on my vehicle but they did not even want to allow me to resubmit the claim with only some of the damages noted. Now I have to get the work done via my normal insurance. I told the consultant that the policy is a scam and also advised the auto dealer never to recommend the company ever again.
53 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (37.5%)
1 Star
3 (37.5%)