CL
Christina L
Active since Feb 2013
20
Reviews
0
Industries
Reviews
20 reviews20 months ago
Samsung refuses to give a refund for the correct price, instead they do a refund for R 0.00
eStore Order: Order Number: ZA240108-78380058 Item: 55 INCH CUSTOMIZABLE FRAME MODEL: VG-SCFA55TKBRU MODEL NAME: VG-SCFA55TKB LAST REFERENCE: 3102058993 We have received such bad service from Samsung. This would be my third separate complaint logged on Hello Peter regarding the same issue since 18 January 2024. We purchased a white and teak 55inch 2021/2022 frame from Samsung. And have been trying ever since the 18th January 2024 to refund or exchange the teak frame for the brown frame. I've emailed Samsung's CEO email, and every time a very friendly person contacts me to sort it out. The last time Nomazizi (ref 3102058993) tried her very best to get us the refund. She was so excited when the "refund" was paid and therefore closed the reference number. Unfortunately, the proof of payment for the refund was made for an amount of R 0.00 and not R 990.00! I am starting to think that there is a memo making the rounds at Samsung that states that no refund will ever be processed and to treat a client so badly but with a smile until the client just gives up. WELL DONE, SAMSUNG, YOU'VE WON. YOU HAVE THE TEAK FRAME IN YOUR POSSESSION (YOU'VE PROBABLY SOLD IT) AND YOU HAVE OUR MONEY. We cannot try and resolve this anymore. It is a complete waste of time. Samsung has gone out of the way of sending us back and forth. We will never support Samsung again, and to be fair, we should never have supported Samsung in the first place.
106 replies
21 months ago
Shocking after sale service from Samsung
On 30 May 2024 I submitted the following review: Here is an update of the review which has STILL not been resolved: >>>>UPDATE<<<<<< IN TYPICAL SAMSUNG FASHION, SAMSUNG APOLOGISED AND PROMISED TO RECTIFY THE PROBLEM. WE RECEIVED A CALL FROM VAUGHN WHO SAID THAT HE WILL LOOK INTO THE ISSUE. 10 JUNE 2024 WE RECEIVED A CALL FROM VAUGHN WHO TOLD IS THAT WE WILL RECEIVE THE REFUND. AND SHOULD IT NOT REFLECT IN OUR ACCOUNT WITHIN 10 WORKING DAYS WE SHOULD CALL HIM. GUESS WHAT? ON 25 JUNE 2024 I CALLED VAUGHN TO TELL HIM THAT WE NEVER RECEIVED THE REFUND. VAUGHN COULDN’T TALK TO ME, BUT I WAS TOLD THAT HE WAS GOIND TP SORT IT OUT AND HE WILL CALL ME BACK. IT’S 15 JULY 2024 - NO CALL FROM VAUGHN AND NO REFUND. WHAT WOULD YOU CALL IT WHEN A COMPANY HAS HAD STOCK THAT YOU PAID FOR FOR 6 MONTHS, BUT REFUSE TO REFUND YOU? GOODNESS, I NEVER THOUGHT A REFUND COULD BE THIS DIFFICULT. I WONDER HOW YOU WOULD FEEL WHEN YOU ARE TREATED LIKE THIS? The original review as written on 30 May 2024: Refund or exchange since 18 January 2024 - Samsung has the item but we still don't have the refund or credit note or exchanged item eStore Order: Order Number: ZA**********0058 Item: 55 INCH CUSTOMIZABLE FRAME MODEL: VG-SCFA55TKBRU MODEL NAME: VG-SCFA55TKB We purchased a white and teak 55inch 2021/2022 frame from Samsung. We then received a Teak 55inch frame as a gift PRIOR to receiving the Samsung order. As we had not opened the box of the 55-inch Teak Frame that we ordered from Samsung, we requested a refund from Samsung for this item. We requested a refund or a credit note as we wanted to purchase the 55inch Brown Frame. This process started on 18 January 2024. (Shocking). When Samsung eventually collected the frame, the exact same frame was returned to us a few weeks later. We then requested that Samsung needed to collect the boxed 55inch Teak Frame AGAIN as we did not want it. Samsung collected the item AGAIN. Samsung has the frame, but we have not been refunded or received a credit note or the Brown 55inch Frame. Each email we receive from Samsung is full of apologies. But that's it. This is the first item that we purchased from Samsung, and to say that we are disappointed is an understatement. Is there anyone at Samsung who can sort this out? We would really appreciate actual assistance and not just more empty apologies. Regards, Christina
174 replies
23 months ago
Refund or exchange since 18 January 2024 - Samsung has the item but we still don't have the refund or credit note or exchanged item
eStore Order: Order Number: ZA240108-78380058 Item: 55 INCH CUSTOMIZABLE FRAME MODEL: VG-SCFA55TKBRU MODEL NAME: VG-SCFA55TKB We purchased a white and teak 55inch 2021/2022 frame from Samsung. We then received a Teak 55inch frame as a gift PRIOR to receiving the Samsung order. As we had not opened the box of the 55-inch Teak Frame that we ordered from Samsung, we requested a refund from Samsung for this item. We requested a refund or a credit note as we wanted to purchase the 55inch Brown Frame. This process started on 18 January 2024. (Shocking). When Samsung eventually collected the frame, the exact same frame was returned to us a few weeks later. We then requested that Samsung needed to collect the boxed 55inch Teak Frame AGAIN as we did not want it. Samsung collected the item AGAIN. Samsung has the frame, but we have not been refunded or received a credit note or the Brown 55inch Frame. Each email we receive from Samsung is full of apologies. But that's it. This is the first item that we purchased from Samsung, and to say that we are disappointed is an understatement. Is there anyone at Samsung who can sort this out? We would really appreciate actual assistance and not just more empty apologies. Kind regards, Christina
212 replies
34 months ago
Amazing service
WOW WOW WOW!!!!! There was an issue with an order I placed, and I was very unhappy. On Tuesday 27 June 2023 I logged a complaint. Durrayne from Cosmetology immediately called me to apologise and to inform me what the reason for the issue was. My issue was resolved IMMEDIATELY. Durrayne really listened as to why I was unhappy. I ordered something else whilst on the phone with Durrayne and he checked if the items I requested was in stock and once it was confirmed, he told me he would send it immediately and that I would receive it the following day. It is now 15h45 on Wednesday 28 June 2023 and I just received the parcel!!! How's that for service? (ö,) Durrayne kept me up to date during the whole process from yesterday until today and to say that he went above and beyond is a complete understatement. Thank you so much Durrayne for all your effort, for understanding why I was unhappy and your willingness to help and to turn a frown into a smile. Thank you thank you thank you Durrayne and Cosmetology!!! The way you handled my issue has been an amazing experience! Kindest regards, Christina
0 replies
34 months ago
Paid for items that I have not received
After more than a month of very little feedback, I have now noticed that the Order #419792 that I placed and paid for on the 14th May 2023 is now FINALY COMPLETED. WHAT? How is this possible? A) Please send me the waybill with my signature that proves I have received 2 Ceramax 80mm hair brushes? Or B) Did you do a refund? Or C) Did you give me a credit? Because I have NOT received any of the above mentioned options???? Please refer to the time line: MAY 2023 2023/05/14: Order #419792 placed and paid for 2 Ceramax 80mm brushes. 2023/05/18: Order #419792 is still being processed. 2023/05/20: I request feedback regarding order #419792 via email. 2023/05/22: My second email as I had received NO feedback. 2023/05/25: Given the fact that I received NO feedback, I called Cosmetology’s call centre. I was then told that the supplier was out of stock of the Ceramax 80mm brusches. The guy over the phone was nice and he said he would give me feedback. I don’t recall hearing from him in the following few days. COSMETOLOGY - Why should a customer enquire regarding an order? Where is the customer service to contact a client to inform them that a product is out stock? Goodness, shocking!!!! 2023/05/29: I get an email from Cosmetology from Peter. Saying the order is being processed. But he needs my order number? WAIT WHAT? The order number has and is still in the subject lines of ALL the emails that I sent. But nonetheless, the order is being processed??? 2023/05/29: I responded to Peter’s email, explaining AGAIN what the issue was (not a delivery issue but a stock issue) and I quoted the order number AGAIN. JUNE 2023 2023/06/19: Another email to Cosmetology regarding the status, as it is still being processed and I had still not heard anything since the 29th May 2023. Then I received a call from Cosmetology, and it sounded as though the delivery was the issue and not the stock. 2023/06/22: According to your system, order #419792 is COMPLETE. So I paid for something on the 14th May 2023, more than a month has passed, I don’t have the items nor the money I paid for it, or a credit? Someone called on Saturday 23 June 2023 from Cosmetology, left no message and no email. I missed the call. Well done, for ABSOLUTELY shockingly terrible service.
0 replies
50 months ago
No assistance regarding a massive issue on DStv's side
In February 2022 we made use of DSTV’s premium streaming limited offer at R 699.00. I tried on various occasions to subscribe but only after the 4th time it worked. At the beginning of March our subscription was suspended because we owed DSTV +/-R 5,600.00. I queried this on the DStv WhasApp line and was told that 4 subscriptions were registered to our name and that we were invoiced pro rata for the month of February 2022 and for March 2022 4 times. The person on the WhatsApp Line told met that they couldn’t help me, and that I need to try the DStv live chat. Once again I was told that they could not help me and that I need to go to a walk in center. On Friday 4 March 2022 I went to the DStv walk in center situated in Waterglen Shopping Center in Pretoria and was initially told that they can’t help with my query and that I need to report the issue on the DStv WhasApp line or DStv live chat. I told them that I tried that and was told that they could not help me and that I need to go to a walk in store and that was why I was in their store. I gave my phone to the salesperson so that he could see that neither the DStv WhasApp line or DStv live chat could resolve the issue and was told afterwards that we had a unique situation and was told that I need to go to the call center in Randburg. You can’t be serious. The staff at the Waterglen Store said they would escalate my query and call my on Saturday. I am still waiting for the call. Please urgently resolve the issue.
318 replies
53 months ago
Amazing coffee and service!
To whom it mat concern; My husband and I have visited the Vida e Caffé at Builders Castle Gate on a few occasions. And apart from the coffee and the spicy chicken mayo sandwich that are amazing, the service we’ve received from a Thabang on every occasion has been fantastic! He is super friendly, helpful and humble! He has always made us feel welcome and valued! Thank you so much for an amazing coffee experience Thabang! Kind regards, Christina
0 replies
55 months ago
Highly disappointed regarding the service at Thule Southdowns
On Monday last week my husband and I visited the Thule store in Southdowns Shopping Centre for the second time in a short period. This time however, regarding a hydration bag. The store did not have the one my husband wanted to buy and the staff ordered it. My husband had to attend a meeting on Friday so he was not able to collect the bag and therefore I collected the bag. Prior to going to the store; I called my husband to confirm which bag he ordered and he said it was the Vitality 8 liter bag in black. I called the store to confirm if they did in fact receive the bag and I was that did get the bag, but that, they did call him on Thursday, but he did not answer or call back. Excuse me??? So Thule Southsdowns only calls clients once, and if the client doesn’t answer, they don’t leave a message? Don’t try again, or send a sms or whatsapp? So according to Thule Southdowns the client is at fault? Anyway, during the course of the week, we continued to discuss if the bigger bag was the better option, however, despite or discussion and as my husband did in fact order the 8l bag on Monday, he set aside X amount for the bigger 8l bag. On the way to the store we discussed it again over the phone and we both agreed that the bigger bag was in fact the better option. As I walked in, I greeted the two salesmen and said I was there to collect the bag which was ordered for my husband. When I opened the bag, I noticed it was in fact the 6 liter bag and not the 8 liter bag as requested. Also the price was X less R 500.00. I said to both guys that this was not the correct bag. Both argued with me and said, no, it’s absolutely correct; that my husband wanted the 6l and not the 8l and that they even wrote it down, and my husband was the one who couldn’t decide between the 6l and the 8l. WOAH!!!!!! I was stunned! Is this how Thule Southdowns treat and talk to potential clients? I tried calling my husband to confirm the above and as he was in a meeting I could not get a hold of him. Due to the above-mentioned, I decided to purchase the bag. My mistake. On my way out, the older assistant who was outside, mockingly said - oh so you got a hold of you husband. Gloating because he thought he was right and I misunderstood my husband. Shocking! He wasn’t right! He was arrogant and condescending. What I don’t get, if we for some strange reason did order the 6l, which I can guarantee you was not the case, why would your staff argue with a client? Do they not understand customer service 101 - Give the client what they want! Ask the client, if this is not what you want, what can we get for you? To add insult to injury, it was an UPSELL, I wasn’t trying to buy something cheaper. When my husband returned my call, he in fact confirmed that it was in fact the 8l and not the 6l as the staff at Thule Southdowns were so sure off. The staff at Southdowns very condescending and arrogant and treated us like they were doing us a favour, so the experience at Thule Southdowns was horrible to say the least. I then decided to go to your Menlyn Maine branch to exchange the bag for the correct one. The staff were friendlier and more helpful. They had the correct bag in stock, and I was able to exchange the bag. However, to finalise the exchange, the staff member had to contact the area manager to confirm if the exchange was allowed. Sjoe! I can guarantee you, I wil never go back to the Thule store in Southdowns.
53 replies
61 months ago
Bad after service
1. I changed my bank account because my husband and I received HORRIBLE service from FNB Home loans. 2. When I changed my bank account details to my new-not-fnb-bank-account with regards to my personal loans I told you it won’t help if fnb debits my new bank account on the 29th of every month because my salary only gets paid into my account on either the 29th, 30th or 31st of every month. 3. My employer pays my salary from an fnb account - so in the past it did not matter what day they used to pay my salary because it would immediately reflect in my previous fnb account. Thus fnb could and did immediately debit my account for the personal loan. 4. So, as I am not with fnb it takes a day for my salary to reflect in my new-not-fnb-account. So here is the kicker: My salary was paid on the 30th March, yet fnb debited my new-not-fnb-account on the 29th March. I was told that fnb would continue to try and debit my new-not-fnb-account until my salary reflected. Yet, fnb never did, and now according to fnb I am in arrears. How???? I told and asked you to change the date you debit my new-not-fnb-account to the 1st, to prevent the above-mentioned. But I was told that this is is not possible.
53 replies
67 months ago
FNB Home Loans
We have had really good experiences with FNB in the past but, lately it seems to be going downhill, specifically with their Home Loans division. We are applying for a Future Use amount on our existing bond and have experienced slow turnaround times as well as unnecessary and strange requirements. Some requirements that we did not have 3 years ago when we were approved a bond double the amount that we are currently applying for and others that were clearly not required on the official application form but, definitely asked for later in the process. If someone from FNB reads this, please respond as we are in desperate need of some help. We feel very unappreciated at the moment and also demotivated to carry on with our relationship. We have been approved by SA Home Loans in the meanwhile but, if it is at all possible to prevent all the effort, money and paperwork that goes with switching a bond, we would be prefer that. Kind regards Marinus & Christina
53 replies
Review Distribution
5 Star
6 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5%)
1 Star
13 (65%)