RM
Roshnee M
Active since Feb 2013
12
Reviews
0
Industries
Reviews
12 reviews4 months ago
Aramex -Unreliable and forever delayed
This is supposedly a world class courier company but they cannot even their tracking service up to date. We have been waiting for a delivery that was out on delivery before Christmas. Then the parcel apparently was at the Sandton depot. Then back at the airport. We were then informed the parcel was back at the depot and would only be delivered after the past weekend. When we contacted Aramex this morning we were advised that the parcels with the courier and is out for delivery today before 5. It 17:43 still no delivery and no communicatiin from the courier company. Just a warning yo anyone wanting to use this courier company; please don't. They are reliable. Rather pay more and use a reliable company like DHL.
0 replies
5 months ago
Service request 16369407
If I could give this business a -1 I would. My Defy washing machine is leaking. I logged a Service request for a technician on the 19th of November. We were told the technician would arrive on the 21st. On the 21st a no show. We had to follow up with their service center. We were then told the technician would come on the 25th. No time provided. We had to follow up again and were advised Siyanda the technician would be at our residence at 16:30. 16:30 came and went. Another no show. We then called the service center again and were told the technicians have left for the day. They only work till 16:30. So why were we told the technician would be at our residence at 16:30 if they knock off at 16:30? I always had great confidence in Defy as a reliable brand but not anymore. This message will be posted on as many social media sites so others can see how unreliable this brand has become.
0 replies
5 months ago
Dr Katherine is the most amazing vet
We have been through such a traumatic month with our beloved pet suffering with liver cancer. Sadly we had to say goodbye to him this morning.I am so grateful to Dr Katherine and the ladies at this establishment. They were amazing and we would not have been able to get through this without their help. Thank you so much for the empathetic care you offered our beloved baby Moon. We are so appreciate of all you did. THANK YOU
0 replies
5 months ago
Amazing service and agents
Amazing service and support from Outsurance Pet Insurance in the past weeks
213 replies
6 months ago
Amazing service
Amazing service from Jasmin Eybers. She was empathetic to my situation. Our dog is going through a terminal illness, and she was very helpful with the claims process. She explained the process going forward in detail and it helps so much to have somebody understand what you are going through. Thank you, Jasmin, for your amazing service
53 replies
6 months ago
Sizwe Khumbula was the agent that assisted me
Sizwe Khumbula was the agent that assisted me. I submitted my claim on the 26th of September but did not receive any feedback. Sizwe reviewed my claim and realized that the claim was not completed due to an error on the app. He fixed the issue and submitted the claim which was approved on the same day. I have also received my refund. Amazing service. Thank you.
53 replies
20 months ago
*********** and poor service
I have always loved Nandos Greenstone,Modderfontein drive but lately they have been stuffing up big time. I order from them at least twice a week. In the past three weeks they have got my order incorrect. The first time they gave me a breast when I ordered a leg. The second time they gave me a leg hot when I ordered extra hot. The third time I ordered two 1/4 chicken one mild and one extra hot; I received 2 mild. We called the store at 18:45 to explain that the order was incorrect. They then verified they had given us the wrong order and would send a driver with the correct order. It's 20:19 and still no delivery. They have called us and told us that the driver left the store 20 minutes ago. I live 15 minutes from the store so it's definitely not within the required time and there is no traffic at this time of the night.
53 replies
24 months ago
Incompetence
I have been trying since the 25/02 to get Stanlib to transfer the balance of my pension fund to my current fund. I am dealing with a consultant by the name of Mayeshree Naidoo who did not read my instructions properly and promptly advised me that I cannot do a withdrawal. I was then asked to submit relevant documentation which I did. I then advised her I don't want to do a withdrawal but a transfer. Heard nothing from them till I followed up on the 11/03 and received feedback from MOLEBOGENG SETHIBE who acknowledged they had received my documentation, and they were currently processing my documents. Two months later today the 29/04 I followed up to find out what has been done and received a response from Mayeshree Naidoo that I cannot do a withdrawal and they have advised the brokers of this. This is not what I requested to be done. I am simply asking Stanlib to transfer the balance of my pension fund to my current fund. No withdrawal. How difficult is this to comprehend? I would someone from Stanlib to please contact me. Definitely not Mayeshree Naidoo or MOLEBOGENG SETHIBE as they both don't seem to understand simple instructions.
0 replies
26 months ago
Unpaid claims
I sent through claims on the 25th of January and received an automated response that I would receive feedback within 3-5 working days. Nothing. Sent a follow up email on the 31st of January. Same response and no contact. Finally called the call center on the 1st of February and was told by Sindisiwe that my claims had not even been captured due to a backlog from December. Was advised that she would escalate and settle through for processing. Needless to say I have heard nothing further from Sizwe. I pay a hefty premium for my medical every month, over R6000. I do expect a better service. Could someone, anyone contact me to resolve this issue. My membership number is 10000219952.
812 replies
27 months ago
REFUND IN 17 DAYS !!
I scheduled my DSTV cancellation for the 25th of January and like clockwork it was switched off, however DSTV still debited my account for the full payment. I contacted them on the 25th of January to request them to reverse the payment as was informed it had been completed and my refund would take 7-10 days. It's been over 13 days - still no refund. When I called after 10 days, I was advised it would take 17 days (yes 17) for the refund to be processed. Gross incompetence from Multichoice. Please let me know when exactly is this issue going to be resolved since the debit was actually an error on the part of MultiChoice?
232 replies
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (66.66666666666667%)