YD
yvonne B
Active since Feb 2013
16
Reviews
0
Industries
Reviews
16 reviews22 months ago
Bad choice in credit protection partners.
You really need a better credit protection partner. As per your choice your customers have to use DC Credit protect so here is my story, which might help some people make another choice. My salary recently got cut, I submitted a claim as a portion of the policy with DC Credit protect states that they will cover loss of income. My employer gave me a choice, either they retrench me or I take on a smaller role at a reduced salary. Since work is not that easy to find I opted for the cut in my salary. NOW DC Credit protect and their underwriters African Unity Life (Pty) Ltd come back and tell me that my claim was rejected as I accepted the reduction in salary. It is not like I walked up to my employer and asked them to cut my salary. They did not even ask for any additional information. This is the company that is supposed to assist with people under debt review. Why do we pay if we cannot claim when we need to? Please maybe try and actually get a Credit protection partner that can help your customers.
106 replies
22 months ago
Why do we pay if we cannot claim when we need to?
If I could I would give them Zero stars. My salary recently got cut, I submitted a claim as a portion of the policy states that they will cover loss of income. My employer gave me a choice. either they retrench me or I take on a smaller role at a reduced salary. Since work is not that easy to find I opted for the cut in my salary. NOW DC credit protect and their underwriters African Unity Life (Pty) Ltd come back and tell me that my claim was rejected as I accepted the reduction in salary. It is not like I walked up to my employer and asked them to cut my salary. They did not even ask for any additional information. This is the company that is supposed to assist with people under debt review. Why do we pay if we cannot claim when we need to? Please maybe try and actually help your customers.
106 replies
29 months ago
Thank you to Marco f...
Thank you to Marco for his wonderful customer service and thank you for assisting me so promptly.
72 replies
33 months ago
Tejme Otto - The best Customer service consultant
I always receive brilliant service from Momentum insure. And today again Tejme Otto has proved that Momentum wants to help their customers, and always have their customers' best interests at heart. She is a shinning example of the service Momentum strives to give, and her effort, professionalism, and knowledge just makes me feel happy in knowing that Momentum was the right insurance choice, as it has been for the past couple of years. Thank you Tejme, more companies need employees like you to represent them. and thank you for the reassurance, through my experience with you, that I have made the right choice.
60 replies
42 months ago
Incompetent service delivery
So on the 10th of October I logged a query that I paid my Account with the wrong reference. Phoned many more times. Set all docs and info required. Today is the 4th of November and still this has not been sorted out and now they have locked my account. No one can apparently assist me and they just keep transferring me from one department to the other. So my children cannot reach me if there is an emergency. I don't now when Vodacom started to employ incompetent people. BUT CAN WE SORT THIS OUT NOW!!!!!
396 replies
50 months ago
Incompetent Staff and Service.
So I have stopped my contract with Cartrack, because of lack of service and moved over to another company. I had an arrangement, which I may add is recorded more than once on their side, as I called multiple times and asked for assistance. The arrangement states that they need to come and remove the units from my vehicles as they are still draining power from the batteries, after this I will make payment of the final payment. For some reason, all 10+ employees that I spoke to cannot relay the message or put the message on the system, if i try and call customer service my calls get cut off. If the accounts department try to put my call through to customer service the same happens. They keep trying to take the debit order from my account, for which they do not have authorization. So please Cartrack can you get one of your competent employees to phone me and sort this out? The lack of service and the lack of competent staff are tarnishing your reputation.
127 replies
53 months ago
Most helpfull Insurance company ... Momentum!!!
Thank you to Norman Burness for his professional and amazing assistance. I informed Momentum that my Premiums where becoming unaffordable. They phoned me within minutes of receiving my e-mail. Norman definitely went the extra mile to see how and where Momentum can assist me. my query was resolved on the same day, and I can say that they really surprised me with the new offer. Norman was understanding, professional and had all the answers to my questions. Thank you Momentum for your great service!
53 replies
66 months ago
Worst service ever
Tonight I had the most terrible experience ever at fish aways. I ordered online from your Queenswood branch. As I am sick. I ordered 4 meals, a large chips and creamy lemon sauce. When the driver arrived with the food, there was one meal missing, and everything was squashed, and half the food hell out of the take away container. When i told the driver, his responce was phone them. So I did. The call got dropped, so I got in my car and drove there. They were friendly and made us fresh food and offered us a 2litre colddrink to apologise. But then, when I got home, they again got the order wrong. The chips where missing. So I drove back again. And they gave me the chips. So I wasted 2 and a half hours to sort this out. I wasted a delivery fee and petrol. All this could have been avoided if only the orders get checked properly. For all the money wasted I could have cooked my family a meal or even go and have a sit down dinner. I do appreciate the fact that Mavis apologised for the mistake. She said she would ask the senior manager to contact me. But I doubt that is going to happen. We love Fishaways but after this experience, I don't know anymore.
0 replies
82 months ago
STILL AVOIDING THEIR CUSTOMERS / NO RESPONCES / INCOMPETENT
This account has been under dispute for more than a year. Firstly the services were not working due to a network problem. Then after I requested that the account be switched from Debit order to EFT. They kept charging me an additional R200 per month even though the account was paid. My account was then handed over to NU DEBT, who told me to pay the arrears amount of R469. Which I did pay. I can provide the POP. This amount has not even yet been allocated to my TELKOM account. I have been sending mails and reaching out to Hello Peter, where I was answered and told Someone will get in contact with me, but I still have not heard anything from anyone at Telkom. I was informed Today the account has been cancelled. And apparently the money I have already paid has gone missing as it is still not allocated. Please can you advice me who to call and who to speak to regarding this account?
0 replies
95 months ago
No Service AT ALL
So after trying to contact the contact centre 15times no one can help me with my account. I am now reversing my debit order and I am cancelling the account with Telkom. I phoned to hear that my account has been reffered to Nu Debt. Nu Debt tells me it has been reffered back to telkom. No one can assist me since almost a month ago. I have also placed a review here and after i was asked to send my details privately which i did I have received no assistance.
203 replies
Review Distribution
5 Star
6 (37.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (12.5%)
1 Star
8 (50%)