AS
Ashley S
Active since Mar 2009
29
Reviews
0
Industries
Reviews
29 reviews2 months ago
Telephony and voice/data/fibre services which adds value to your organisation
Secure, stable telephony and voice/data/fibre services. The way it should be. Happy to recommend the MyTelnet team and their products/services and attitude
0 replies
9 months ago
HAVENT RECOVERED YET FROM POMONA MAJOR THEFT, NOW CANT ACCESS GREENSTONE PREMISES
The Greenstone warehouse has been ******ing around with their access control system...and while they have an office right on the premises, no-one has been there on the past two Sundays to help me gain access to the premises. Tried calling their access number, and the call is denied with response LINE BUSY. WTH... get your act together, and get someone to stay in THAT office on the premises during the day, as opposed to hiding away in a remote office elsewhere in the Mall
0 replies
9 months ago
WELL CONSIDERED TECHNOLOGY SOLUTIONS WITH GREAT SUPPORT
The evolved MyTelnet team is a pure pleasure to deal with! Historically, I have bashed them a few times before on this platform, but my recent experiences have persuaded me that they have definitely evolved to a serious technology solutions organisation in SA... delivering solid customer-focused solutions which work and serve us so well. Definitely MY Telnet. A capable and competent team.
1 reply
16 months ago
YOU WILL WAIT UNTIL WE ARE READY TO SERVE YOU
Not for the first time, the Karaglen Spur waitrons and management, were absolutely disinterested and lethargic to take our order.... In the latest experience we had been seated for 23 minutes in a relatively empty diner. 6 table inside and 7 tables outside were occupied, and all those tables ALREADY has their food... so there was absolutely no pressure on the kitchen. Eventually we just got up and started exiting... and suddenly, EVERYONE wanted to serve us. The manager Mpilo even walked with us to our car to try to persuade us to return to the diner, with all kinds of promises.
0 replies
16 months ago
DIRECT MEDICINES IN A WORLD OF THEIR OWN
Here we go again! Not for the first time... but the 3rd time... A bright spark pharmacist decides that she will not fill a script for chronic meds as there is a co-payment due on a branded-product. Yet, there is a generic item, on the scheme's drug formulary list with no co-payment? This is the stance after a 3 year relationship with Pharmacy direct, of ALWAYS having paid co-payments, and on some occasions, the patients's co-payment account actually reflected a credit balance. And the caveat... they haven't contacted the patient herself, as POPIA determines, to discuss all this... but rather SMS the principal member? How is any of this behaviour patient-centric? Come-on, Maureen
168 replies
19 months ago
ADT always there, but not always getting it right
Our home alarm system developed a fault, in a beam randomly triggering the alarm, which in turn generates a response call-out. Reported the matter A technician arrived and "sorted" the problem. Situation recurred. Reported the matter again. A technician arrived and "sorted" the problem. Situation has recurred. Who does one report the matter to, again, for the third time? Anyone competent to accurately assess the incident and permanently resolve it, will do… Oh, ADT already raised a debit order to pay for the first call-out - they got THAT right, though
106 replies
21 months ago
BONITAS AND PHARMACY DIRECT - WHAT A DEVASTATING TAG TEAM OF USELESS PEOPLE AT BOTH ORGANISATIONS
BONITAS AND PHARMACY DIRECT employees... … people who don’t understand nor connect to the core of their job functions, and how their usual standard of inefficiency adds to the medical woes of all their customers who need to engage them, for help with benefits which their customers pay for, dutifully. I recently bashed Pharmacy Direct regarding a brain-donor behaviour from them. They stood their ground even though they had dropped the ball. So I complained to the Bonitas scheme on 19th July 2024. The Bonitas consultant undertook to escalate the complaint for chronic medication renewal. Fast-forward to the 23rd July…no-one from Bonitas has contacted me to, once again offer a solution for the repeated failure of Pharmacy Direct ( and I have backed-up all emails with both organisations) to do their actual job. So, the thick as ******* ******* relationship between Bonitas and Pharmacy Direct lingers on. The patient has had no choice but to get her chronic medication renewal from Dischem, and be penalised by an "out of contracted supplier levy" Why does the Medical aids have ******* relationships with inefficient 3rd party vendors who cant fulfil their one role? Time to terminate these useless relationships, and name and shame individuals.
56 replies
21 months ago
WAKE-UP BONITAS!!!! PHARMCY DIRECT IS INCOHERENT
Once again, I need to complain about ZERO customer focus or care from Pharmacy Direct. Dismal communicators, can’t be depended on to do things decently, or with common-sense. TIME FOR BONITAS TO FIND ANOTHER PARTNER FOR CHRONIC MEDS. This time, ONCE AGAIN, they sent a SMS to advise that one item would not be delivered as our ""account"" is in arrears, and they have taken a decision to deliver the rest of the items WITHOUT that one item. Chronic meds? Really? You want your customer to not receive prescribed chronic meds because YOU work in a retarded manner? Questions: - What account? When did we request an account? Where can I access a statement for this account? it’s not available o their website... - Why not just phone me, and request me to make payment of the ""arrears"", so that I can receive all the items on the chronic script at one time. Not like I would refuse to pay a levy for essential chronic medication… Once again, recommending to Bonitas to dump Pharmacy Direct – they add no value to the Bonitas offering, or any other medical scheme/funder... And you wonder why we need chronic medication?
388 replies
23 months ago
PLANET FITNESS *******
Cancelled our gym contracts, with appropriate notification, with a clear instruction to NOT renew the contracts when the two-year period is up. Planet Fitness acknowledged, eventually that they had in fact, received the instructions to cancel/not renew. But guess what... continua aluta... with the monthly debit orders. My wife is still awaiting a refund, 5 months later… and now my own membership also needs 3 months of refunds… for debit orders *******ly run against our banking account. Karma is real, Planet fitness peeps… your turn is on its way, Capetonians… be brave.
159 replies
24 months ago
Vox Vobi... cough cough cough
A usually customer-focussed organisation... great product and communication but my recent experience in signing-up for their Vobi VOIP service just changed my mind. Can’t make a VOIP call... shows "unauthorised" couldn't even call VOX via Vobi yesterday or today. Eventually reached a consultant today, via voice call, after listening to 8 minutes of their IVR blah blah blah... She couldn't help me to resolve the incident... wanted to transfer me to someone else, so I said NO, I've informed you of the incident details... you have my contact details, YOU can get someone to call me back once they’ve figured the problem. I’m paying you for this service, Vox.
106 replies
Review Distribution
5 Star
2 (6.896551724137931%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (6.896551724137931%)
1 Star
25 (86.20689655172414%)