TL
Theressa L
Active since Mar 2013
7
Reviews
0
Industries
Reviews
7 reviews3 months ago
Unprepared, unprofessional, and misleading
I had a very disappointing experience with Right Cars. I made arrange to view a specific car after work. The website states they close at 6pm, and I arrived at 5pm, well within business hours. The salesperson struggled to even find the car and then told me he was “getting ready to leave.” When I pointed out that they close at 6, he rep**** that he was leaving anyway and added, “Don’t worry, I’m already f***ed,” swearing in front of me, which was extremely unprofessional. While waiting for the keys, I asked if there was anything wrong with the car. He insisted there was nothing wrong and that if it was on the floor, it had been thoroughly checked by the workshop. When I got into the car, he suddenly said I should feel the clutch because he thought something was wrong. It was immediately obvious the clutch was not working properly and he was testing if I knew what a problematic clutch felt like. Only then did he admit there was a problem and that we couldn’t even take the car for a test drive. To make matters worse, the battery was completely flat, so we couldn’t even start the car to hear the engine. He asked me, “Well, are you going to test drive it?” as if expecting me to buy it without first test driving it. He then bragged about selling seven cars a day as if sales talk would convince me of their service excellence and honesty. Overall, the service was disorganised, unprofessional, and left me with very little trust in the dealership.
0 replies
3 months ago
Leroy Merlin Online Ordering System
Leroy Merlin’s online ordering system is unfortunately not fit for purpose in its current form. Although the platform is positioned as a convenient online shopping solution, orders are split across multiple stores instead of being fulfilled fully from a central warehouse. This results in multiple delivery fees for a single order, which is inefficient and not aligned with standard e-commerce practices. In my case, I ordered corrugated sheeting. The main warehouse had only a very small portion of the required quantity in stock, with the balance allocated to another store. That store later cancelled its portion of the order due to insufficient stock, yet the small quantity from the main warehouse was still scheduled for delivery. This approach makes no practical sense. Shipping a partial quantity only forces the customer to source the remainder elsewhere and pay an additional full delivery fee. As a homeowner carrying out renovations — not a business with flexible supply chains — this creates unnecessary costs, delays, and frustration. If Leroy Merlin is going to offer an online ordering system, it needs accurate stock visibility, consolidated fulfilment, and a more practical approach to partial orders. In its current state, the system does not provide the convenience or reliability that customers reasonably expect.
56 replies
4 months ago
Third Car, Third Unforgettable Experience!
I can’t recommend Hyundai Weltevreden highly enough! This is the third car I’ve purchased from them, and once again, they exceeded all expectations. A special shoutout to Dylan, who made the entire experience seamless and enjoyable – from the smooth sales process to ensuring I left the service with my car feeling practically brand new. My trade-in was excellent, the deal on my new Tucson was fantastic, and the handover experience was nothing short of extraordinary. They went all out – covering the car with a black cloth, smoke machine, music, flashing lights – I truly felt like a superstar. Thank you to the entire team for making this such an unforgettable experience. Hyundai Weltevreden continues to set the standard for exceptional service and customer care!
0 replies
16 months ago
Fowl Play: Chicking Left Us Hungry and Disappointed
I recently visited Chicking in Cresta, and to say it was disappointing would be an understatement. The staff were rude and unattentive, which set a poor tone for the entire visit. It was clear they were starving for customers, and I now understand why. The food itself was a disaster. The chicken was completely tasteless and dry, lacking any seasoning or effort. For a place that specializes in chicken, this is unacceptable. To make matters worse, the dining experience was bizarre. For eat-in, they handed us three mismatched plates that looked like they were brought from someone’s home kitchen. It felt so unprofessional and disorganized. Then there was the issue with drinks. They gave us a 1.5L cold drink bottle, which is just impractical for a dine-in setup. When I asked for glasses, they brought out dirty glasses that were clearly not washed properly. I had to request they wash them again, and when they returned, they were still wet and not even dried off. To add insult to injury, right across from Chicking is KFC, with its large, clean seating area that’s always bustling with customers. Chicking on the other hand, was almost empty. Besides our table, there was only one other table occupied. It’s no wonder they’re struggling to attract business. Unfortunately, this visit left me with no reason to return. For better chicken, better service, and a better overall experience, I’d recommend KFC or any other nearby option.
0 replies
20 months ago
Shocking neglect at Life Roseacres
I am writing to formally express my deep dissatisfaction and concern regarding the shocking level of service my sister and my mother experienced at Roseacres Hospital on 23 August 2024. My mother underwent surgery at your facility on 20 August for carpal tunnel syndrome. She also suffers from chronic heart disease, which heightens any concern for her health.On the morning of 23 August, she began vomiting violently, prompting my sister to rush her back to Roseacres Hospital, fearing it might be related to her heart condition or a complication from her recent surgery. Upon arrival, my sister immediately sought assistance, grabbing a wheelchair and hurrying our mother into the emergency room.To our dismay, when my sister explained the severity of our mother's condition to the nurse on duty, she responded with a shocking lack of empathy and professionalism. The nurse shrugged her shoulders and dismissed my sister’s concerns, stating that she couldn't help because they were too busy. My sister pleaded with her, emphasizing her worries about our mother's heart, but the nurse simply pointed out another woman who had been waiting for three hours, again with no attempt to provide guidance or assistance. When my sister asked what she should do, the nurse shrugged once more and said, "I can't tell you what to do."Feeling utterly helpless and panicked, my sister decided to take our mother to another hospital. As she reached the security checkpoint, she explained that they had an emergency and requested that they open the boom gate quickly so she could leave. Unfortunately, the security personnel exhibited the same nonchalant attitude, insisting on checking the boot and taking his time, all while our mother continued to vomit in a bucket. His lack of urgency and the disdainful looks he gave my sister were completely unacceptable.In stark contrast, when they arrived at Bedford Gardens Hospital, they received immediate and compassionate care from the staff. They treated our mother with the dignity and respect she deserved, addressing her condition promptly and professionally.The treatment my sister and mother received at Roseacres Hospital was disgraceful and far below the standard expected from any healthcare facility, let alone one within the Life Group. The lack of compassion, urgency, and basic professionalism displayed by your staff is alarming and raises serious concerns about the quality of care being provided at your supposed private hospital.I request a full investigation into this incident and expect a response detailing the actions that will be taken to ensure that no other patients or their families are subjected to such appalling treatment. Additionally, I would appreciate an apology from the hospital and assurance that the necessary steps will be taken to prevent this from happening again.
53 replies
28 months ago
Shockingly poor service as a new member
I reached out to Bonitas at the end of November as I wanted to move from Discovery Health to Bonitas from 01 January 2024. I was contacted by Thandiwe Uwane from Tenda Health who assisted with my application. I provided proof of membership with Discovery from 2017 to current however I was asked to provide proof of earlier cover which is not available as a standard document on the Discovery website. I requested a special letter from Discovery , who were also surprised Bonitas is asking for cover dating prior to 2017 however they put in a request for a special letter to be sent which I received while I was on leave in December. Join returning to work on 03 Jan, I contacted Bonitas because I was unable to create a profile on the app to download my digital card as it stated my membership was not active. I also enquired why my debit order did not go off and was told because of the public holidays I needed to make a manual payment which is ridiculous. I was told I am on a waiting period and had no cover because Tenda Health neglected to send my proof of medical cover with Discovery through. I asked for a Supervisor and spoke to Joyce Phiri who said she would resolve the matter however, 4 days later I emailed again as I still had no reply from her. I cannot accept the risk of my children and I not having medical cover in the event of an accident. This shocking service has left a bitter taste in my mouth and if this is my initial experience as a new joiner, I can only imagine the frustration if I ever need to apply for authorisation. I asked that my membership be cancelled immediately and I will go back to Discovery who were competent and I would have peace of mind that my family and I were covered however there was no reply to my request. I dissuade anyone from joining Bonitas. I will rather pay a slightly higher premium at Discovery but deal with professionals.
314 replies
29 months ago
Online ordering and customer service a disaster!
My first purchase on Truworths online consisted of 3 items; the delivery times stated 5-7 working days. My order was delivered in drips and drabs however 1 item was not delivered after 7 working days and the order remained pending and this was supposed to be a gift for a visiting family member. I called the call centre and the operator said he raised this with the store and also asked the area manager to reach out to me. I also emailed the customer service as well as the online order email address and I received no response whatsoever. Upon collecting the 2 out of 3 items, there was no system for how these were stored and retrieved by the store (Clearwater) with a number of angry customers asked to leave the queue and wait for them to find the orders. It is 14 days (10 working days) since I placed and paid for my order and there is still silence from Truworths. Dont offer online ordering if you don't have the competency to carry this out. I discourage anyone from using this service as not only was I inconvenienced, but the mutterings from other customers waiting to collect their partial orders echoed my sentiments.
129 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)