CG
Colette G
Active since Apr 2013
8
Reviews
0
Industries
Reviews
8 reviews9 months ago
accounts@ed247.co.za
Treated at Netcare Milpark ER, paid all my bills, months later learned I'd been handed over to Van Rhyns Attorneys for debt collection on a bill from Drs Nay and Piccolo) that was never sent to me, an error in email address from accounts side) after I wrote to them to follow up on a suspicious sms message. Having received the original bill from Nay and Piccolo (after reaching out) I can see that Van Rhyns are charging close to double the bill without acknowledgement or statement of added fees (although I have repeatedly asked for a full statement). After I gave them correct details, they have repeatedly called my emergency medical contact (although I have repeatedly stated that I do not consent to the number being used in this way and instructed them not to do this and to use email). The Whatsapp contact at Van Rhyn (I've been contact by 3 of their people none of whom seem to be communicating with each other) noted they could offer an (unspecified) discount on fees, then, afer I followed up, sent me an email with the full (inflated) amount on it, still no statement. When I queried (again asking for a statement) they said that they "can send it formally via email if this suits you well." They keep pushing me to pay without a statement. I'm appalled that Nay and Piccolo take no responsibility for their error and continue to hand over people to what appears to be an ************ and unprofessional partner/legal service, after other users have recorded numerous similar experiences.
0 replies
9 months ago
No responsibility, *****
Treated at ER at Milpark, paid my bills, months later learned I'd been handed over to Van Rhyns Attorneys for debt collection on a bill from Drs Nay and Piccolo) that was never sent to me, an error in email address from accounts side). Having requested the bill from Nay and Piccolo I can see that Van Rhyns are charging close to double the bill without acknowledgement or statement of added fees (although I have repeatedly asked for a statement). They just keep urging me to pay without a statement. After I gave them correct details, they have repeatedly called my emergency medical contact (although I have repeatedly stated that I do not consent to the number being used in this way and asked them not to do this). The Whatsapp contact at Van Rhyn (I've been contact by 3 of their people none of whom seem to be communicating with each other) noted they could offer an (unspecified) discount on fees by Whatsapp, then sent me an email with the full (inflated) amount on it, still no statement. When I queried (again asking for a statement) they said that they "can send it formally via email if this suits you well." They keep urging me to pay without a statement. I'm shocked that Nay and Piccolo take no responsibility for their own error and continue to hand over people to what appears to be an ********* and unprofessional company (with very similar complaints listed from other users).
0 replies
9 months ago
Legal ****?
I thought this company was an online ****, but they are a real company, just very very *********. Handed over for debt collection on a Drs bill (Nay and Piccolo) that was never sent to me (error in email address from accounts side). Having requested the bill from the Drs I can see that Van Rhyns are charging close to double the bill without acknowledgement or statement of added fees (although I have repeatedly asked for a statement). They just keep urging me to pay without a statement. After I gave them correct details, they have repeatedly called my emergency medical contact (although I have repeatedly stated that I do not consent to the number being used in this way and asked them not to do this). Whatsapp contact at Van Rhyn (I've been contact by 3 of their people none of whom seem to be communicating with each other) noted they could offer an (unspecified) discount on fees by Whatsapp, then sent me an email with the full (inflated) amount on it, still no statement. When I queried they said that they "can send it formally via email if this suits you well." I cannot believe an attorneys can operate like this.
0 replies
52 months ago
Mindboggling incompetence
Purchased an induction cooker that was very loud. Capri collected the unit to evaluate, then went silent. When I requested a refund, they claimed bizarrely that they couldn't process the refund... because they "couldn't find the order on their system" (using their own order number). I forwarded them the invoice I'd received *from Capri* confirming payment by Payfast as well as separate confirmation from Payfast. They kept telling me they couldn't find the order, an order that they had confirmed in writing, invoiced, claimed payment for (via their website), delivered, and collected from my address. Then they went silent and stopped responding to emails. 6 months later, they still owe me money, still won't acknowledge their own sales process (documented) and seem to expect me to somehow provide order details that they never provided me with, so that they can locate their own (documented) web purchase on their own system.
53 replies
80 months ago
Dishonest practices from Decofurn.
I placed an order with Decofurn. When I phoned them to ask to change/ cancel the order, I was told it was "too late" to do either (which is untrue and in violation of CPA cooling off period) and that I would need to receive the items and then return them. When I wrote to Decofurn asking for information on returns, I was referred to a phone number and later an email (never any written policy). I was told that I could return / exchange the items in store without any charge and this was several times confirmed, including in the store, where I received a returns note for the full value of the items returned. *After* I had returned the items (requiring me to drive a considerable distance), I received an email informing me that R400 would be deducted from the refund since the order no longer qualified for free shipping. This is evidently dishonest practice. The return had been arranged in advance and yet Decofurn staff continued to assure me there would be no charge until the goods were received. Decofurn tricked me into returning items in new condition to receive only 2/3 of the value promised. This appears to be simply a (successful) attempt to cheat a customer. Decofurn staff apologised and then made the partial refund anyway although I'd made clear that I did not consent to it. DO NOT TRUST what you are told by representatives of this company. I sincerely regret ever having anything to do with them. I will be reporting my experience to Consumer Affairs.
0 replies
101 months ago
Internet banking lost beneficiaries
I've lost access to all my beneficiaries on internet banking after receiving a replacement credit card and new debit card. I phoned the helpline and was told that someone in branch moved my internet banking to another card. This was done without my knowledge or consent and for no reason that I can see. I've been told I need to go back to a branch again after having specifically visited the branch to have my cards linked to avoid issues. I'm seeing a pattern: go to a branch, someone messes up, go back to a branch where someone messes up again... rinse and repeat about 4 cycles of this now.
630 replies
102 months ago
No response after 10 days
I submitted a query to ABSA home loans and was assured someone would be responding shortly. That was 10 days ago . I've spent hours on the phone trying to get someone to follow up, but I just get sent in circles.
105 replies
102 months ago
Internet banking blocked after Sim Swap.
One of countless bad experiences with ABSA. I did a sim swap after my phone was stolen. When I tried to use internet banking I was told that due the to sim swap internet banking have been locked and given a number to call (no other information about the process). I called the number given and was told the block would be lifted. Days later internet banking is still locked. I call ABSA and am told that nothing has been done (apparently someone "tried to contact" me?) and must start again from scratch. I go through the security questions process again and then am told I must go into a branch. New Years resolution to change my bank in 2018.
105 replies
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1 Star
8 (100%)