KS
Kurt S
Active since Apr 2013
10
Reviews
0
Industries
Reviews
10 reviews35 months ago
Worst claims experience ever. Don't go near Old mutual insurance stay away!
I am publishing this on behalf of my 74 year old Gran mother. What a terrible experience the communication is poor. She logged a claim on 8th of June 2023 at 10am. All required documents were obtained and submitted(Damage reports & quotes). The very same day a claims negotiator was appointed up until today we still haven't heard from that person after countless calls my mother finally got hold of someone who tells her the person Lethabo who was assigned to the claim is no longer present at the company but he will be taking over. Again after 10 days of no contact or anything they still request further information which was provided at 9am this morning. Yet again the new person goes awol and no communication back to say information received or nothing. Surely this matter should be treated as a matter of urgency and concluded asap as it was not the fault of my grandma or mother that this has dragged on
0 replies
36 months ago
Cartrack is trash
Signing up with Cartrack was the worst decision I've made. After insurance wrote my car off I had to pay a fee to put the unit in my new car it hasn't even been a year and I'm being told my unit is faulty hence I can't see it on my app. Now they want me to pay again for a unit that has never worked. What is the point in paying monthly for 36 months for this is day light *******
53 replies
37 months ago
****!!!6 months and still no product
I am appauled at the level of service and communication from Natively Health. I ordered a package from Natively health in November 2022 and was promised to receive within 6 weeks from when the order was placed it is now April 2023 and still nothing i am beginning to think this is a **** and i will never receive a refund or the package. Please people stay away from any products sold by this company you will be ********** like me
0 replies
54 months ago
The worst service in my life and biased assesment
This has to be the worst insurer out there on the market. i am covered with them through a broker Runis Campher brokers and they are pathetic. firstly customer service is non existent here and their claims team are out to make sure their company never pays any claims. i have waited two weeks for feedback on a claim for a laptop and then they tell me its rejected as their assesor said the laptop was purposefully damaged by hand. i am not satisfied at all PLEASE DO NOT JOIN THIS COMPANY they are running a mickey mouse operation.
0 replies
72 months ago
Customer Service at it's sheer best
What a pleasure dealing with Brendan Naidoo he was patient, knowledgeable and very confident. I joined King Price knowing i made the right choice because of how he explained and made me feel comfortable. Well done Brendan keep up the excellent work.
105 replies
84 months ago
Dealing with VUMATEL The worst experience ever
Never in my life have I experienced such poor customer service and an absolute disregard for me as a customer I have been trying to apply for a Fibre line for more than 3 months with various service providers and no luck and with all there's one common denominator VUMATEL their staff are rude and quite frankly I don't think they are up to standard every consultant you speak to tells you a different story. When I dealt with Openserve in my previous area what a breeze yes they were slightly more expensive however I know understand why. I have some advice for consumers out there stay far away from this VUMATEL you will get a heartache dealing with them. I am now forced to get a capped LTE service through MTN or Vodacom because I really cannot wait another 3 months or go through all the stress of dealing with these people. Shame on you VUMATEL you should be ashamed of yourself
56 replies
109 months ago
Funds At Work - DELAYED and LIARS
<p>I resigned from my company on 14/03/2017 and I still have not received my Provident fund money. I submitted all my documents the day I left and everytime I call, I get a different answer. First they said I would get it after 7 days, then the next call they said my company did not make payment, then the next call they said everything has been received and I should be paid within 7 days, now they saying its been deinvested. Why doesnt anybody know whats going on? Why do I keep on getting different answers? Its not much money but its money I need or I wouldnt have chosen to withdraw it. This is pathetic service!!</p>
168 replies
116 months ago
Terrible attitude
<p>African Banks customer service is pathetic agents are unprofessional, impatient and unsympathetic towards a clients needs. I settled my accounts with African bank on the 29th of August up until today they have still not updated their records on ITC . I tried logging a dispute with Transunion who emailed african bank on the 8th of September just to confirm whether I have indeed paid up my account an they can clear on their side. An they still have not responded even though I have probably called them about 10 times to ask them to just reply to a simple email. What happened to customer service in south Africa its like everybody just talks the way they want and do wateva they want without any repercussions im so tired of dealing with companies who have agents that just do their jobs for the sake of doing it because then you as a client get the back end of it because they just don’t care about you. How many more times must I call and email African bank to get this sorted. If they cant deal with these issues surely they are not competent enough to be in the market</p>
158 replies
124 months ago
Provident Fund Pay Out
I have been waiting almost a month for my Provident Fund to be paid out. When I called, they said 7-10 days then on the 10th day they said 10-21 days to be paid. Now when i try calling, theres no answer or no one can assist. This is pathetic, all other members I know were paid 7 days after resigning from Outsurance. Why is mine taking so long. I have short term insurance with them and after this pathetic service, I feel like cancelling that as well. When speaking to the consultants they have a terrible attitude.
75 replies
132 months ago
WORST CUSTOMER SERVICE I EVER EXPERIENCED
Called This useless call centre do do a simple sim swoop or atleast I thought it would be simple to my surprise I get a rude, incompetent lady who clearly does not value us people as customers. I am been asked to give her the last two numbers I dialed when I last used the sim card in april do they expect me to remember things like a damn computer. on the CELLC SIMCARD PACKAGING IT CLEARLY SAYS YOU MUST REMEMBER 3 FREQUENTLY DIALLED NUMBERS BUT CLEARLY THATS FALSE ADVERTISING.<br> THE LADY I DEALT WITH DOES NOT EVEN DISCLOSE HER NAME AND WHEN ASKING TO SPEAK TO A MANAGER SHE PUTS ME ON HOLD FOREVER AND NO MANAGER COMES TO THE PHONE.IF THIS IS THE SERVICE IMA GET FROM CELLC THEY CAN DEFINATELY SAY GOODBYE TO ME AS A CUSTOMER.
76 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
7 (70%)