NN
NONKUMBUZO N
Active since Apr 2013
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Great Service
I received excellent service from Lisa, Msizi and Nyameko at SANI SIXT Mthatha Airport. From the moment I arrived they were professional, friendly and very efficient. The vehicle collection process was smooth, quick and they took the time to explain everything clearly. Their positive attitude and willingness to assist made the whole experience pleasant and stress-free. I truly appreciate the outstanding customer service and would highly recommend this branch to anyone renting a car in Mthatha. Thank you for the great service!
0 replies
1 month ago
Worst customer service ever
Very disappointing experience at Steers Three Rivers (River Square). My child purchased two burgers using the self-service machine and paid using ABSA Kids WiCodes (R50 each), with a card top-up of R19.89 per burger. The machine produced two slips confirming that the transactions had been processed, and the POS record also shows the two top-up transactions. However, due to a machine error, the system failed to produce the third order slip. As a result, my child only received one burger. When my child approached the staff, two employees insisted that only one transaction had been made despite the slips showing otherwise. They then called their manager to assist. He was not wearing a name tag and did not introduce himself. I only later obtained his name when he mentioned that he would call after the “investigation”, which unfortunately never happened. Even after showing him the slips and explaining that two payments had been processed, he refused to provide the second burger and said they would “investigate.” He further stated that only the top-up amount could be refunded and not the full value of the burger, even though the WiCode had already been redeemed. What made the situation worse was the dismissive and arrogant manner in which the issue was handled, especially in front of my child, who was left embarrassed despite having proof that the payment had been made. If payment was successfully processed and proof was provided, it is unclear what exactly needed to be investigated. This situation could have been resolved easily with proper customer service, but instead it became a frustrating and embarrassing experience.
0 replies
2 months ago
Worst ever
I received a worst customer service from Wilfred, my 3 year contract has expired and when called to cancel I got a shock of my life when I was asking Wilfed to explain what he was reading for me to agree to
53 replies
10 months ago
Worst service ever at Game Stores
Game stores are the nightmare lately. I bought Trimtech brush cutter online on the 15 June 2025 Sunday, I saw the product cheaper at Builders and tried to contact them on WhatsApp to ask for price beat. There was no response. On Monday 16 June 2025 at 09:05 I sent an email after failed attempts on WhatsApp. On 17 June 2025 I called and the lady assisting me told me that they will eventually respond to emails I should wait. Only to receive an email today 18 June 2025 from Nosipo telling me that “Price beat must be done the same day an order is placed.Price beat is invalid.” I sent an email with in 24 hours as per their policy. I called again trying to get clarity and I was attended by Zoe. Worst mistake of my life. The lady knows nothing and she is refusing to be wrong. At first she said I was supposed to ask for a price beat before making a payment, when I asked her to read the policy for me she changed that I should have made it on the day. I asked her to give me her Leader/ Manager she refused. Now I get why Game stores most shops are closing shop. The service does not improve instead it’s getting worse
268 replies
18 months ago
Worse customer service
I bought pillows from online sale on the 01 October 2024, waited for the delivery that has been processing, only to be told after I contacted them that it’s out of stock. There was no communication all these days. Worst customer service ever . When I ask how long will it take to be refunded I am told to wait another 7-21 days
0 replies
34 months ago
*********** technicians from Momentum service providers
My Samsung fridge was not cooling, I called momentum insurance to assist and they sent an *********** technician from EARL BIRDS SERVICES to assess the damage. The guy just opened the cover and saw dust on the coils and told the insurance it’s the dust that makes the grid not to function. I hired another company to do the assessment because I didn’t believe EARL BIRDS technician as he was struggling even to close the fridge cover my husband had to assist him. The second company finds out the compressor is damaged because of power surge. I brought the new compressor now my fridge is up and running.
60 replies
38 months ago
Appreciation
I spoke to Jabu Mokwena, such a humble and dedicated person. Very passionate and patient with his work. Thanks 🙏
53 replies
71 months ago
Capitec Bank refusing to release my hanging pre-authorised payment
Capitec Bank is just failing the online banking with Zara,on the 18 June 2020 I purchase online with Zara the amount was pre-authorized and deducted from my account.On the 27 June 2020 the same amount was deducted again meaning I was double charged for the same payment.I contacted on Twitter Capitec bank and Zara.Zara cited that Capitec bank is the one that is supposed to release the pre-authorized amount as it is still with them because Zara got the payment on the 27 June 2020.Capitec Bank is giving me a run around with a vague message with an “ I don’t care attitude “ and they ask me to call their call center.With what airtime?Because they are the ones who have my money and refuse to release it!
0 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)