RS
Reezwana S
Active since Apr 2013
31
Reviews
0
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Reviews
31 reviews22 months ago
Vehicle still under my name even tho I sold it to Kia 2 years ago
I sold my vehicle (grand i10) to Kia Fourways in June 2022. I have raised the issue in August 2022 that I was still receiving speeding fines for this car. Today when I went to renew my current car license at the post office, they refused to renew it, saying that I need to pay to renew my i10 first. I said I sold that car 2 years ago, and they refused to even renew my current vehicle license. I am now sitting without a valid license on my current vehicle because of this vehicle which I sold to Kia Fourways 2 years ago.
0 replies
34 months ago
Rude, unhelpful and unprofessional drivers and call center staff
No proper communication on deliveries. Call centre staff and drivers are extremely rude and unprofessional. They shout at you over the phone saying they only have 3min per delivery. I asked if I could add a note to the delivery on what button to press on the intercom and was told no, the driver will call before the delivery. I told them that the drivers don't call before, they only call when at the gate. They said "well that's the way the drivers work and there's nothing we can do about it". Shein products are good, but the logistics with BUFFALO is **********. The driver threatened to send my parcel back to China because I missed his call and called back. I asked whether they will deliver the next day, and he said no we are not coming back your parcel is gone. After being shouted at, I just said it's fine I won't order from Shein anymore so that I won't need to use your service. What about old people or disabled people who cannot race to the gate in or less? Absolutely disgusted by Buffalo, drivers and call centre staff. Please advise how to raise this with Shein.
0 replies
39 months ago
Double charged for a single purchase, two months on and nobody can assist
My credit card was charged twice for a single transaction on 30 November 2022. I called the Discovery call center early Dec when I noticed the transaction on my bank statement. It's been 2 months now, and several promises to follow up on the matter, yielding no result. This is borderline theft. I'm not happy at all. R3630 is not small change.
56 replies
39 months ago
Double debited for Ticketmaster transaction
On 30 November 2022, I purchased tickets to an upcoming show. The ticket sales were opened early exclusively for Discovery clients. I made my purchase successfully. However, after checking my bank statement a few days later, I see that I have been double-debited, ie. Charged twice for the single transaction. I sent a query to Ticketmaster for a refund to me, however they have mentioned that they had only received one amount, ie the single payment for the single transaction. I then reached out to Discovery Bank telephonically. I was advised that two exact transactions were processed at the same time, and they will process a refund request for one of the transactions. It has been more than 2 and a half months since the transaction and two months since I tried to get help from Discovery. I called again in Jan 2023, no help or update. I'd like to find out how to receive a refund, and who will be liable for the interest charges on that transaction for the last 2.5 months?
112 replies
70 months ago
Fast and Furious are a bunch of thieves like Homechoice
Homechoice uses these thieves to deliver orders. I paid cash for 3 items from Homechoice. Once Homechoice passes on the products to the courier company, which happens to be the above mentioned, Homechouce labels the order as 'fulfilled'. However, Fast and Furious are a bunch of thieves. I placed an order with Homechoice and my order (comprised of 3 items) was dispatched on 26 May 2020. Fast and Furious came home to deliver just 1 item on 20 June 2020, which happened to be the cheapest of the 3. I was hesitant to even accept the 1 item knowing that I sent over 50 messages to Homechoice inquiring about my products, and reading hundreds of complaints about products not being delivered even a year after it was paid for in cash. However, the delivery guy assured us that the blankets will be delivered the next day. That never happened and it has been 2 weeks now. Calls, messages, complaints laid etc, all efforts are in vain. On the way bill tracking link it shows that I signed for and accepted the delivery. But it doesn't show that only 1 item of the 3 items was delivered. All I can conclude is that the driver/courier company stole my blankets, because Homechoice has stopped responding to my daily complaints.
0 replies
70 months ago
Homechoice are a bunch of thieves... they're pathetic
Homechoice please let me know where I can collect my blankets from since you are ignoring my messages when I ask when you're delivering. I ordered bedding, blanket and a bathroom shelf, and only the shelf was delivered on 19 June 2020. I paid for the order on 21 May, the order was dispatched on 26 May and then only one item was delivered on 19 June. The delivery guy said he will deliver the bedding and blanket the next day but didn't. If you don't have the other items, I'd appreciate a refund. If you are having trouble delivering it, I can pick it up from you in JHB. You've been ignoring my messages, I've sent you over 50 messages on facebook. Its winter, I just had a baby and had I known I wouldnt receive the blanket in time for winter and the baby, I would have purchased these items from a physical shop instead. This is beyond pathetic. If you are planning on replying to this message with a standard "we are looking into this..., or due to covid delays we are taking extra precautions... or we have escalated this with our warehouse... etc", don't bother. Homechoice, how about you deliver the products that I paid cash for 7 weeks ago, before calling to sell me more products? I keep taking your calls thinking it will be some kind soul working there who is reaching out to me to help me get my blankets and bedding, but it is always your agents with an amazing offer for me. I've messaged you countless times already, pleading with you to tell me where I can pick up the items I've purchased, since you are having trouble with deliveries. We're well into winter, I've already had my baby, and I was looking forward to receiving the blankets in time for both. Renea, Danielle, Lyndon Kirk, Brandon, Thobeka, Nazeema, Nosiphiwo and the several other 'people' responding to Homechoice's FB complaints are absolutely pathetic and incompetent. I wish you an icy cold winter and I hope your hard-earned cash gets flushed away some day, like mine did. Now must see they will respond with their standard "we are sorry" "we have escalated to management" "we have escalated to warehouse for an urgent delivery" "let me get to the bottom of why your delivery is delayed" "please DM me your account details" "i can understand why you're upset" or "you should have received your products by now, let me check" Homechoice, I'd prefer no response until i have my products (or a refund) in my hand. Wishing you, all your facebook robots and staff a miserable winter XOXO I am absolutely livid, as I thought Homwchoice was a reputable company that would not steal my money. I'LL NEVER EVEN THINK OF BUYING FROM THEM AGAIN.
105 replies
71 months ago
Unauthorised/fraudulent debit order off my bank account!
I cancelled my DSTV subscription on 29 January 2020. The consultant confirmed the cancellation of the subscription but told me that it is too late to cancel the debit order of R105 which goes off on 01 Feb, and that i must call after 7 days to process a refund. All debit orders thereafter were cancelled, along with the subscription on 29 January. I never called back for the refund, but there was no other funds debited off my account since then - affirming the cancellation was processed and completed. I never called the call centre since the cancellation. However, on 01 June 2020, DSTV debited my bank account for an amount of R45. I phoned the call centre - i was told that my account is still active and that was the reason for the debit. I asked how and why is it still active when i cancelled in January, of which nobody knows. Account statements for March and April do not exist, but for some reason there are account statements for May and June, hence the debit off my bank account. This is theft! How can they go and pull up old clients bank details, cancelled subscriptions and reactivate these, and then debit these bank accounts, without any authorisation from the account holder? Surely this is a breach of the POPPI Act and the CPA?! Nobody can answer me, because there are no records to show who reactivated my account from 01 May 2020 or who authorised the debit order.
315 replies
75 months ago
Service and food quality deteriorates
I'm a regular at Southern Sun The Cullinan in CPT for 4 yeara. However the quality of service and food has deteriorated recently. I currently have a 5 day stay here, I get to my room, i find drawer handles missing, bedside lamp and other lights not working, the toilet pan has purple spots on it. They left a bottle of complimentary wine in my room, but I have a halaal diet and they've always left g****tiser instead all the other times, which I thought was a sweet touch... I phoned for an iron and ironing board but the iron plug was broken and the ironing board stand was also unsteady, I became desperate and phoned housekeeping to get me another iron at least, multiple times. Eventually got one 25 min later. The food has become unpleasant. Some of the pages of the drinks and dessert menu missing from the in-room dining menu in the books kept in the room. The calamari was not nice. The veg stir fry was good, but I didnt want to have that again tonight so I called the chef to ask whether he can make a veg pasta for me? He assured me he can. I even asked what veggies he's adding to it, which he told me. The pasta comes with a receipt that says 'Chicken carbonara". I said it's not for me, but the waitress said it is. It fitted the description of the veg pasta. I thought they dont have a code for a special request pasta, hence the above code. I started eating it and I find tiny chicken pieces in it. I called the manager on duty and he assured he will fix it and bring another one without chicken. The second one came, same story. I called the manager again and he asks if I'm sure its chicken! He called the food manager to check and that guy tells me its brinjal. I've never tasted chicken-flavoured-and- and textured brinjal! Needless to say, I wont be staying here again.
56 replies
76 months ago
Maternity benefit problems - Discovery Medical aid
On 26 Nov 2019 I went to the doctor. I found out I was pregnant - about 6-7 weeks. The doc sent me for pregnancy blood tests on that day. We phoned the medical aid and they told us that in order to activate the maternity benefits, I need to create a pregnancy profile on the app, which I did on that day. I sent screen shots to my husband (who's the main member, I'm a dependent). We kept phoning the call centre to ask them about which doctor we could go to for my prenatal consultations. They kept telling us that all the information is on the app. There is no helpful info on the app. A few times the consultant told us we can go to any doctor, yet the medical aid documents urge us to find a doctor they have a payment plan with, to ensure full payment for treatment. Dates and frequency of calls = 26 Nov 2019, 14 Dec 2019, 6 Jan 2010 4 times (cut the call, then transfer to wrong department), 7 Jan 2020 3 times. When we called on 6 Jan, they told us that I have no pregnancy profile on the app, and that my maternity benefits are not activated. We subsequently sent them screen shots of the profile on the app, which they escalated to their systems team. They also say that they cannot activate maternity benefits on their side because we can only do it on the app once the pregnancy profile is created (which it is, I check the app often and it's there). I'm not 13 weeks pregnant and I'm still struggling to get them to tell me which is their preferred list of gynaes I can see. Have not seen a gynae as yet, and discovery has not paid for the prenatal blood test I did (ordered by their network GP on the day I found out about the pregnancy and created the pregnancy profile). We are on the classic smart plan. I'm frustrated and fast approaching my second Trimester..
122 replies
83 months ago
Auto and General and Netstar mess!
My previous complaint refers:https://www.hellopeter.com/auto-and-general/reviews/hassles-with-tracking-unit-2608828 After selling my old vehicle, transferring my Netstar tracker contract to my new vehicle (which premium is included in my vehicle insurance contract with Auto and General) in October 2018, I start seeing debit orders go off my bank account referenced to Netstar in March and April2019. I find this weird because I am paying for the netstar device in my insurance premium with AutoGen. So I phoned AutoGen and they liaised with Netstar. They figured out that Netstar is debiting me for the device on my old vehicle 5 months after I sold it. Netstar apparently did not cancel the contract on the old vehicle. So AutoGen organized for them to refund me and close that account (which was supposed to have closed in October 2018). I get the refund in April 2019 and think all is well. Until another Netstar debit in May, then June and then I phone AutoGen again to inquire and find out Netstar did not close that account again. And all this time I'm thinking how did Netstar get my banking details in the first place when I've always dealt with AutoGen, I did not consent to any Netstar debit so how did they manage to debit my bank account even though all my insurance payments are up to date (remember my tracking unit fee is included in my insurance premium). I get reassurance in June that the old vehicles tracking unit account is indeed closed and Netstar will refund me the May and June amounts again (all this time the debit order amounts ranged between R117 and R234 per month) then in July Netstar debits me an amount of R917... now I've lost all my patience with both Netstar and Auto&General! I dont know what to do. I can always block Netstar on my banking app to prevent further debits, but what if they continue to try and debit me and list me as a defaulter when in fact I have no dealing with them? My credit record will be compromised? I'm frustrated
148 replies
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5 Star
2 (6.451612903225806%)
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20 (64.51612903225806%)