SR
Samantha R
Active since Apr 2013
20
Reviews
0
Industries
Reviews
20 reviews29 months ago
Disgusting service requesting assistance since 8 Jan.
I have been calling everyday weekday since 8 January requesting a settlement amount to be sent to me via email and still have not received it. First the excuse was that one couldn't be sent because the statement was closing. The next day when I called I was told that the request was sent and I should receive it the same day. The next day when I called my profile was blocked and could not be unlocked for the day, I was requested to call the next day. On the next few calls I was advised that the letter will be sent. Today I was advised that the number that I have been calling all this time 0860123000 (transactional team) is the incorrect department and can not help as the request needs to be made to another department. Please tell me who is going to be liable for the interest accrued from the date I requested the settlement amount to date. In light of the service I am receiving as a current client, definitely will not open the cheque account with standard bank.
1 reply
38 months ago
Interest charged on a 6 months interest free account
I called two months ago to query the numerous interest charges on my account as I have a 6 months interest free account. I was advised by the agent that all my purchases at Jet since last year have been incorrectly allocated to a 6 months revolving account which incurs interest and not the 6 months interest free account. The agent advised that she will request the team leader to reverse all interest and charges for purchases from last year that was incorrectly allocated to the interest bearing revolving account and that my February statement will reflect the credit. To date this has not been rectified and I am still being charged interest. This is so frustrating as all the small amounts add up. I am actually thinking of closing the account.
1 reply
53 months ago
New Absa Digital Transaction Fee - cause for changing Banks
Please could you explain why I am been charged an Absa Digital Transaction fee on a gold cheque account.
1 reply
59 months ago
Thieves! Mango cancels flights and refuses to refund or issue a voucher
Please find attached details of a flight booked with Mango Airlines – booking reference TVJBKL. This flight was delayed twice and thereafter cancelled by Mango Airlines. On 29 April 2021 (the day the flight had been cancelled) we had received communication that Mango Airlines will contact us with further information. To date, we have not received any further communication from Mango Airlines. We had subsequently emailed the Refunds department requesting a refund. We had received a response that no refunds are possible, even though their terms and conditions on the website state that "Mango Airlines will process a full refund if the flights are cancelled by Mango Airlines… any refunds will be made either to the Guest named in the ticket or the person who has paid for the Ticket, upon presentation of satisfactory proof of such payment.". Despite this and in order to resolve this matter quickly we had requested a voucher, as suggested by the refunds team. Emails have been sent to the Vouchers Department every two weeks since April and to date we have not received a response. Please assist as a matter of urgency
0 replies
62 months ago
Unreliable and Untrustworthy - Not worth the cheap flight
Long story short.. After booking flights, w were notified that they were delayed twice and eventually cancelled. As per the terms and conditions on Mango's website, we would be refunded if the cancellation was on Mango's side. I requested a refund and to date no communication has been received from Mango.
0 replies
63 months ago
Charge for a debit card that is soon to be expired
My debit card is expiring in April 2021 and I contacted your Absa contact centre today to request a replacement the card. I was advised that I should request a replacement card via the App at a cost of R70.00. The App does not provide an option for a card that is soon to be expired. Please advise why I should be paying a fee for a replacement card, when my card has NOT yet expired. If I am required to pay for a replacement card that has not yet expired, I will gladly close my account and open one with FNB. Kindly revert as a matter of urgency. Thanks Sam
1 reply
77 months ago
MTN unable to cancel contract which was due to be cancelled on 6 February 2020
I had taken a data package with One2One on the MTN network. I had cancelled the contract in December and they had confirmed that the contract will be cancelled by 6 February 2020. I had contacted them several times thereafter as I was credited with the data and my contract has not been cancelled. The call centre agents as well as the manager Blanche are blaming MTN for the fact that the contract has not yet been cancelled. They have advised that they had submitted the cancellation to MTN before 6 February and can confirm that the cancellation request has been received by MTN, however MTN has not cancelled the contract as a result of technical issues and they cannot assist further as the supplier MTN are at fault. They cannot supply me with a turnaround time during which the contract will be cancelled because MTN cannot provide them with this information. I was advised that they can not tell me when the contract will cancelled as this is now with MTN and I should just wait. MTN please can you assist with cancelling my contract and porting my number to prepaid. Further I don’t understand how you do business with a company that firstly has no ability to contact you to escalate a matter and get resolution and secondly do business with a company that bad mouths MTN.
3 replies
77 months ago
Cancellation date can not be confirmed and neither can final installment date
I cancelled my contract in December and was advised that the contract will be cancelled on 6 February, where after it will take 24-48 hours for my number to be cancelled from a contract sim to a prepaid number. I called on the 4th of February to confirm if the cancellation was in order. I was advised that the contract will be cancelled on the 6th. I called on 10th to advise that the contract has still not been cancelled. I was advised that it will happen but they not sure when as they are waiting on MTN to do the necessaries. I was also advised that they are not sure whether or not I will be billed for an extra month as the cancellation did not take place yet. But if I am billed it will only be for "1 month more". Today I have received the data bundle and probably will be charged. So what is the point of cancelling 30 days before.
0 replies
86 months ago
Entice you with vouchers that are not redeemable
I was called by Stacey at LPA Lumen Ventis and was advised that if my husband and I attend a 45 minute presentation at their offices in Georgian Street, Bryanston, we would be guaranteed a midweek voucher which is valid for a year. We received numerous calls prior to attending from Stacey and her manager to confirm our attendance. We attended the presentation on 11 May 2019. After the presentation we received an sms stating "we have pleasure in supplying you with the info that you will require to redeem your voucher, register at www.oneyeargift.co.za Voucher no: ### Ref No; ###. T's & C's apply". Before leaving their offices we requested assistance from the receptionist to redeem the voucher. She advised that the voucher could be redeemed any time after 7 days and that we must follow the steps in the sms. I have tried several times to claim my "holiday". At first i received an error stating that "an error exists". Subsequently I received a message stating "voucher number invalid". I called Stacey on #### . She advised me to claim the voucher after7 days. I advised that 7 days has passed. She transferred me to her manager, who despite me saying hello, several times just didnt speak. I tried calling three times after, only for the phone to ring and go to voicemail. Yet they you over and over for referrals
1 reply
86 months ago
Enticing you with vouchers that are not redeemable
I was called by Stacey at LPA Lumen Ventis and was advised that if my husband and I attend a 45 minute presentation at their offices in Georgian Street, Bryanston, we would be guaranteed a midweek voucher which is valid for a year. We received numerous calls prior to attending from Stacey and her manager to confirm our attendance. We attended the presentation on 11 May 2019. After the presentation we received an sms stating "we have pleasure in supplying you with the info that you will require to redeem your voucher, register at www.oneyeargift.co.za Voucher no: ### Ref No; ###. T's & C's apply". Before leaving their offices we requested assistance from the receptionist to redeem the voucher. She advised that the voucher could be redeemed any time after 7 days and that we must follow the steps in the sms. I have tried several times to claim my "holiday". At first i received an error stating that "an error exists". Subsequently I received a message stating "voucher number invalid". I called Stacey on #### . She advised me to claim the voucher after7 days. I advised that 7 days has passed. She transferred me to her manager, who despite me saying hello, several times just didnt speak. I tried calling three times after, only for the phone to ring and go to voicemail. Yet they you over and over for referrals.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (5%)
2 Star
7 (35%)
1 Star
12 (60%)