VW
Vicky W
Active since Apr 2013
17
Reviews
0
Industries
Reviews
17 reviews1 month ago
Bonitas again.....
040326QFVR75....4 months of waiting for my CPAP mask to be approved. 4 months of being pushed from pillar to post. Then this - "Kindly be advised that your query has been referred to our claims assessing department on query reference number; 040326QFVR75. (9th March 2026) Please note that feedback will be provided to you by our claims assessing department. The turnaround time is 20 working days." Almost 1 year since my diagnosis & still waiting. BUT short pay the premium and oh my word you get an email on a Sunday morning @ 6h21 telling you that you short-payed and my 9 year old granddaughter's medical aid is suspended until we pay the R280 shortfall... Well done Bonitas. Just when I thought you could not get any worse, you top it off with this 🎊 Bravo.
53 replies
1 month ago
Pet Heaven rocks
Always brilliant service. They gonout of their way to assist. Always in communication updating on the progress of your order.
0 replies
2 months ago
Vox accounts 😡😡😡😡
Please cancel my account that was paid in full in Novemer 2025 , as part of your black Friday special. I've had numerous invoices since then showing the "arrears" amount after having emailed the proof of payment and email from the accounts consultant confirimg a credit will be done and the account will be closed Enough is enough. Please close my account.
106 replies
2 months ago
Vox accounts department 😡😡😡😡😡
Since Novemer 2025, I have being trying to get Vox to cancel my contract as I paid it in full with their black Friday special. Once then, every month I get an invoice with the "arrears" amount. I speak to different consultants everytime and send the same information - proof of payment and discussion with the 1st consultant, confirming that they are waiting for the credit to be passed. Then I get a sorry, we will credit the account and close it. I'm gatvol. Vox, get your accounts department to get their heads out of their asses and close this dam account!!!!!!
0 replies
2 months ago
Bonitas Medical Aid - useless
I have tried getting my mask for my CPAP device since last year. Was told that funds had been exhausted, which I understood. But 2026 is a new benefit year, so funds are available. Upon contacting BMS I was told that there are funds available and I received written confirmation of the amount of the funds available and 1 mask can be claimed. The claim was submiitted and was rejected twice wirh the same reason.. NO FUNDS AVAILABLE. I'm so gatvol of always fighting with BMS wrt claims. There's always and excuse, nvm that they are constantly changing the medications not being on their pmb and I land up paying for meds that is NEEDED for my hubby & my chronic illnesses. Even with generics prescribed they still refuse to pay. 😡 I need the CPAP device urgently and they are just messing me around. We've been with BMS for over 20 years and in the beginning they were awesome. Over the last few years they have just become absolutely useless. You pay more per month for less benefits 😡😡 On a positive, their service consultants are absolutely brilliant. Except their chronic consultants, the 1 I spoke to was rude and sounded very annoyed. Not sure is he was just having a bad day, but it left a very negative affect.
106 replies
3 months ago
Miche Holworthy, is definitely rated a 10/10
Miche Holworthy, is definitely rated a 10/10. Absolutely brilliant 👏
56 replies
4 months ago
Vox is the WORST
Cancelled my account as we had moved. Sent back the hardware including the mesh towers. Only for the mesh towers to be returned to us. According to Vox, I had not cancelled the mesh account, which is ridiculous as the contract had been cancelled. Had a payment arrangement to repay the outstanding balance over 3 month. Paid the black Friday special for my overdue account on the said date. I then got an email saying that the condition was to have the money reflect on the said date, which happened to be on a Sunday. Sent proof of payment. Was then told that they could not accept the payment as it reflected on the 1st Dec. Nowhere was it stated that the payment had to reflect on the the said date. I get an email saying that I owe even more money. Very, very, very **** service. I've paid the outstanding balance and due to their incompetence I still have an outstanding balance. Not on.
112 replies
21 months ago
Vox is the worst service provider
Worst service provider ever. Sent an email complaining about lack of speed. We have a 100/100 line and are getting nothing close to that. This is about the 4th time I have complained. They come out and it will be OK for a while & then it messes around. They have zero customer service. Still waiting on a reply from Monday 😡😡😡😡😡
109 replies
23 months ago
SA Homeloans - not cool
Just paid up our bond in full. Waiting for the cancellation thereof. SAHL informs me "You will be liable for monthly service fee premium until the bond is cancelled". If the balance is nil, why do I still have to pay this?
0 replies
37 months ago
Buhle Gumede deserves a gold medal for her absolutely awesome service
Buhle Gumede deserves a gold medal for her absolutely awesome service. It it truly rare to find someone with her bubbly personality in customer care. Well done Buhle.
53 replies
Review Distribution
5 Star
4 (23.529411764705884%)
4 Star
0 (0%)
3 Star
2 (11.764705882352942%)
2 Star
0 (0%)
1 Star
11 (64.70588235294117%)