VL
Vinesh L
Active since Apr 2013
8
Reviews
0
Industries
Reviews
8 reviews61 months ago
CHM lost of faith and trust due to deceit in sales of the Ford Ranger Double cab 2.0 liter single turbo XLT.
I am hopeful that this review will be read prior to purchasing a Ford Ranger 2.0 single turbo from the CMH dealership. I purchased a new ranger 2.0 dc XLT and this has been the worst mistake of my life. problems upon problems and the dealership (CMH Durban South), The vehicle has been to the workshop a number of times with no plausible reason’s for the vibration and other faults and now a few months later the dealership states that “These are the characteristics of the Ford Ranger 2.0 DC”. Surprisingly it seems like the dealership is downplaying the faults, and so is Ford numerous emails amounted to NAUGHT. major problem of the vibrations on the vehicle floor, (Note this vibration is not felt on the other models). sensors defective; loud noise from steering mechanical parts, engine running very hot; outer glass steaming up; black cover below wiper blade popped open, this dealership does not inform you as and i quote" the sales personnel cannot list these faults as it is the characteristics of the Ford Ranger 2.0" so please think twice about your choice, as don’t end up like me saddled with problems, numerous visits to the workshop, meetings etc. amounts to ZERO cos the dealership already has the one answer for all the faults "These are the characteristics of the Ford Ranger 2.0" be wise in your choices, as if you purchase a new vehicle, you do not expect to experience these unpleasant rides and problems, vibrations that numb the legs and value for money and lets not forget customer satisfaction. please be cautious and not end up in my situation. (One important point the vehicle has been to the workshops for these same faults over and over again for investigation which yielded no results or a valid explanation for the vibration and it is only when I requested ‘the substitution of goods be enforced “ that all these faults now have become “The characteristic of the Vehicle”) Unfortunately, Ford cannot seem to confirm a ford ranger 2.0 DC XLT vehicle that was manufactured by Ford motors, pertaining to faults which the dealership classifies as “the characteristics of the vehicle” and yet Ford the actual manufacture cannot provide impartial feedback. Ford’s written statements (via email) that the dealership would know better. Seriously in which universe does a dealership know more about the concept, design, the assembly and the various MED divisions engaged with this build than the manufacture? Unless my logic is floored in my thinking that a manufacture actually manufactures a product and a dealer retails these products. It seems that Ford is the exception where the dealership seems to be the manufacture and I am not sure what the Ford Corporation does. (this is based on written correspondence received from Ford and the dealership).
0 replies
61 months ago
Ford Ranger 2.0 single turbo problems and CMH dealership
I am hopeful that this review will be read prior to purchasing a Ford Ranger 2.0 single turbo. I purchases a new ranger 2.0 dc XLT and this has been the worst mistake of my life. problems upon problems and the dealership (CMH Durban South) sadly the only response I received is that “These are the characteristics of the Ford Ranger 2.0 DC”, It seems like the dealership is downplaying the faults, and so is Ford numerous emails amounted to ZERO. major problem of the vibrations on the vehicle floor, (Note this vibration is not felt on the 2.2 2020/21 models). sensors defective; loud noise from steering mechanical parts, this dealership does not inform you as and i quote" the sales personnel cannot list these faults as it is the characteristics of the Ford Ranger 2.0" so please think twice about your choice, as done end up like me saddled with problems, numerous visits to the workshop, meetings etc. that amounts to ZERO cos the dealership already has the one answer for all the faults "These are the characteristics of the Ford Ranger 2.0" be wise in your choices, as if you purchase a new vehicle, you do not expect to experience these unpleasant rides and problems, vibrations that numb the legs and value for money and lets not forget customer satisfaction. please be cautious and not end up in my situation.
0 replies
85 months ago
U-Count Rewards or NO REWARDS
Standard Bank U- Count Rewards - Please be wary of joining as they take your subscription with a smile and yet fail to re-reimburse you as per points accumulated. my personal stressed fill and horrid experience has reference. Call center agent confirmed that all outstanding points since i joined in 2014 is available (Which today 02-05-2019 proved to be a lie) and will be awarded to me upon confirmation of a standard bank account that was not in good standing. Internally standard bank communication structure is a joke as my so called account not in good standing that prevented the awarding of points was a direct result of standard bank internal failure. which was pointed out time and time again. Because of standard banks internal communication failure, the customer is being penalized. logged a complaint and now finally told that i will not be reimbursed as per previous confirmation from a U-Count representative. I pointed out that this may in contravention of the NCA and/or the CPA but was told Standard bank terms and conditions reflect that if ones account is in bad standing then U-Count rewards will not be issued (today 02-05-2019), so here again you subscription cost is good for them but you getting the rewards associated is non existent. Please be extremely cautious as these so called terms and conditions are not made known to you when you are signing up for these reward programs. i am still amazed that the NCA is superseded by a companies internal policy. Shocked and wish to warn others to please not make the same mistake i have.
112 replies
126 months ago
Customers hold ZERO VALUE to Vodacom
Long standing UNRESOLVED ISSUES WITH VODACOM. Logged a call with Vodacom and was informed that I will be advised by Vodacom......MMmmmmm so would Vodacom require perhaps a FEW YEARS to investigate as my call to customer care was between the 06-08 July 2015 AND TO DATE ZERO REPLY FROM VODACOM. I followed up but still awaiting a call back. Vodacom has proven once more that customers hold ZERO VALUE TO THEM. Firstly the Vodashop can get away with murder no one is held responsible. The issue experienced dates back to 10 May 2015 and this is just an ongoing problem. VODASHOP IRRESPECTIVE OF WHOM THE SUPPOSED FRANCHISE OWNER IS, SHOULD REPRESENTS VODACOM VALUES but this is not the case with some of these stores especially with the Vodashop at Galleria mall. Upgrade accepted knowing that they do not have stock, false promises of deliver and finally when i get the Sony Smart Band on 2015-07-05 it does not work. Called store was given bad attitude claiming its a gift i should be happy when requested a replacement, called Vodacom and NOTHING NO HELP WHAT SO EVER FROM VODACOM BUT VODACOM BILLS ME WITH A SMILE REGULARLY SO WHY NO HELP WHEN NEEDED. TIRED OF ZERO CUSTOMER SERVICE.
75 replies
131 months ago
Sony telecommunication goods faulty
Based on experience with a Sony Z3 phone and now another experience with the Sony device (watch) that goes with this cell phone and my conversation with Vodacom whom have confirmed that products received from Sony had been faulty. Why is Sony supplying products that are defective in the market? and why is it so hard to get assistance from Sony to rectify the problem? Perhaps Sony is not as good a brand as i was lead to believe. perhaps Sony will be able to inform me as to the way forward as my experience with sony products have been anything but pleasant. SONY YOUR URGENT ASSISTANCE WILL BE APPRECIATED, AS I AHEV ALRADY WAITING FOR OVER 10 WEEKS TO RECEIVE THIS DEVICE AND THE DEVICE IS NON-OPERATIONAL WHICH IS NOW ONLY 3 DAYS OLD. PLEASE HELP
0 replies
131 months ago
Lack of customer ethics and passing the buck
Vodashop Galleria finally gave me a call after my posting on Hello Peter to collect the Sony device (watch), collected on Sunday 5th July charged devise Monday and tried to use on Tuesday, to find the device is not working, went to another Vodashop for assistance and was advised that the devise is non operational and should be exchanged from the Vodashop that had done my upgrade. Called Vodashop 07-07-2015 was told they will contact me on 08-07-2015 and was told i should understand that the devise is a gift and not a product i am paying for, 15h00 no call from shop, I called the shop at 15h00 with my first call being dropped like usual, I informed them of my problem and was being given the suppliers contact details for me to call them to sort out defective unit. The store will not even arrange for collection due to the distance I need to travel to drop of the unit, nor does the store keep to their promises, nor do they care about the customer once they have been paid, I was told i will now have to wait for the devise to be sent to the supplier and the supplier will decide if the device needs to be replaced (SONY), whatever happen to our rights under the CPA act? to fair treatment
76 replies
131 months ago
Vodashop - Customer service with lies and deceit
I had done an upgrade at Vodashop around the 10th of May 2015 and the phone I selected was suppose to come with a Sony smartband. I was informed at the time of upgrade that there was no stock of the smartband and this will be in store approximately one weeks time. It is now nine weeks later and Vodashop lied because no smartband. I had to call the store numerous times requesting assistance in knowing when the items was going to made available to me, requesting the Vodashop manager to call me, as when ever i requested to speak to the manager, the manager had always stepped out and to date has not bothered calling me in regards to the above. the so called second in charge was arrogant and rude and when I had inquired as to the deliver he lied that stock was received in their warehouse and the following day i was told by their sales there is still no stock. Lies and deceit seems to be Vodashop Customer Policy . I logged a complaint with Vodacom and was called by Vodacom and after a few calls.....even Vodacom disappeared. I hav now been paying for a item that i do nt have. Hello Peter is my last hope to warn others as Vodashop is quick to have the customer pay minus the delivery
76 replies
136 months ago
More EMPTY Promises from Vodacom
WOW surprise SURPRISE it is now the 10 of February 2015 and some 48 days later and NO BIG surprise that Vodacom does not Care about CUSTOMER RELATIONS because to date I have had no assistance and no further communication from Vodacom. WHAT GREAT CUSTOMER SERVICE VODACOM ACTUALLY GIVES THE CUSTOMER THAT ALLOW VODACOM TO OBTAIN AN INCOME. WE ARE OF NO SIGNIFICANCE AS CUSTOMERS AND THIS IS FACTUAL BASED ON MY EXPERIENCE AND I AM SURE THAT OF MANY OTHERS AS WELL DEALING WITH VODACOM. AND LETS NOT FORGET VODACOM'S COMPLETE DISREGARDS TO THE 'CPA ACT'. Vodacom Corporate Governance Statement Vodacom is committed to the highest standards of business integrity, ethics and professionalism. (taken from Vodacom web site) as well as their Values and Vision is yet to be proven as currently these are but words?
77 replies
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