PK
PIETER K
Active since Apr 2013
10
Reviews
0
Industries
Reviews
10 reviews3 months ago
POOR AND MISLEADING CONDITION REPORT
I bought the Opel Mokka from the Dome branch of Webuycars. The condition report states that the windscreen is clean with no chips. When I went for a test drive, I showed the salesman Jay some scratch marks on the driver side, and he said it is probably just dirt. It turned out to be scratch marks left by operating a wiper without the rubber. Cost to repair R1208. The report mentions 2 front tyres being worn. No mention made that the front brake disks were in very poor condition. The workshop I took the car to, could not even skim the disks. Another R3761 to replace. Tappet cover oil leak visible, cost to replace – R3042. Report states all clean. Water pipe had to be replaced as it was cracked - R617. Condition report states no pipes had any visible cracks. The car has no power, it battles up each incline, no mention in the condition report. Surely if a car has a T (“Turbo”) it should be tested, it’s a major component. If I knew the car’s turbo was not operational, I would not have bought it. R21 174 to get the turbo operational again. I sent an email to customer care on Wednesday, now 2 days later, nobody had the courtesy to call me. I am left without answers.
56 replies
19 months ago
POOR CUSTOMER SERVICE
My premium increased by 34% on the anniversary date. My broker Family & Home Insurance Consultants from George did not inform me as they are missing in action. Do not respond to emails & their landline has issues so uncontactable. I had to call Discovery to ask why this hefty increase but the specialist agent could not assist me (LOL) but was willing to give me a R40 discount. I was told that the system at Discovery Insure calculated my increase. I work from home and only use my car about three times a week and do short distances for shopping. This does not count. I was told to shop around for more affordable insurance and try again in December for another discount.
212 replies
19 months ago
POOR CUSTOMER SERVICE
The bed I purchased last year in April is sagging and I asked the shop where I bought it to come & check. The inspector Aubrey came and inspect it, he took pictures as it was found to be dirty. He did not want to make the decision and said he would get back to me. I have been waiting for a whole week, no response. I visited the shop twice during this period to enquire. I was told that the owner will make the decision the last time I was there. The lady called Aubrey to ask him if a decision was made and he said he is still waiting for the owner. Today I phoned and was told by another lady that Aubrey decided the mattress cannot be exchanged as it was dirty. I told her what Aubrey had told me. She said that Aubrey makes the decisions and that I had to describe the lady who phoned Aubrey. If I did not call to ask I would still be waiting. Poor service.
53 replies
26 months ago
REALLY BAD SERVICE
I submitted a request for a refund on 1 February 2024, Another submission on 15 February 2024. I tried again on 19 February 2024 and again today 5 March. All you get in response is the following: Our team is already working hard to get you the help or information that you need. One of our consultants will contact you within 24 hours. NOBODY HAS EVER CALLED ME BACK
168 replies
37 months ago
NO WARRANTY. NON EXISTENT CUSTOMER SERVICE, POOR QUALITY FURNITURE
WE BOUGHT A BED ON 5 MAY 2022, THE BED BROKE ON 27 MARCH 2022. NEEDLESSS TO SAY THAT THE WARRANTY WAS NOT WORTH THE PAPER THAT IT WAS WRITTEN ON. AFTER SENDING PICS OF THE BED WE WERE TOLD BY THE EXPERT IN THE REGIONAL OFFICE TO REPLACE THE BROKEN PARTS. I ASKED FOR PRICES OF THE PARTS, NEEDLESS TO SAY THAT WE NEVER GOT THE PRICES OF THE PARTS THAT HAD TO BE REPLACED. POOR CUSTOMER SERVICE, REALLY BAD QUALITY. NOT EVEN WORTH THE ONE STAR I HAD TO GIVE THEM.
0 replies
39 months ago
EXCELLENT SERVICE
Excellent service Graham. Many thanks to you and your installation installation team.
73 replies
39 months ago
EXTRA ORDINARY POOR SERVICE
I phoned Leonie of the Edenvale branch for a quote on laminated floors and installation. She visited my residence on the Thursday 26 Jan 2023 as arranged. She took all measurements of the room, we agreed on a floor colour and said she would give me a quote the next Monday 30 Jan 2023 as she was not available the Friday. I am still waiting for a quote today Monday 6 Feb 2023, no apologies, no phone call, just never came back with anything. POOR SERVICE. (Unfortunately I had to give one star as the system would not allow me to give NIL STARS)
696 replies
106 months ago
CON ARTISTS
I joined the gym at a very reasonable price but I had to swipe my ATM card immediately. 2 Weeks later the gym closed."Due to unforseen circumstances......... R1 400 + R200 cash gone!
0 replies
118 months ago
EXCELLENT SERVICE - REPAIRS TO M BENZ
<p>My car was in for repairs since Monday 8 August & I got it back today. I never had to call to ask on progress, it was always communicated. Well done! </p>
53 replies
123 months ago
EXTERNAL PROSTHESES
We are waiting since early January for the approval of an external prostheses for my mother after her mastectomy in November. Every time we speak to the call centre you get another story. They are either still waiting for the approval or cannot find the documents in their system. Then you send it again. <br> <br> The last time the documents were emailed to a Michelle Koorie on 3 March 2016. Yesterday a lady named Lucy said they would call me back & took my contact no. No call as I am still waiting. Today the same story. The call centre agent at client services can see that the motivation is still awaiting approval. Tomorrow when I phone I will get the same response. <br> <br> How long do these things take???<br> <br> The ref no. given by the call centre is MH72645923.<br> <br> Pieter Kruger<br> .<br> <br> .<br>
75 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
7 (70%)