Mpho B

Active since Apr 2013

Reviews

Industries

Reviews

22 reviews

1 month ago

Poor service and lack of proper feedback despite my communication and follow ups

Nedbank’s poor communication, endless escalations and cancelled application without explanation are frustrating and disappointing loyal clients.

0 replies

African Bank

1 month ago

Delayed Assistance and Poor Feedback on Credit Card Restructuring Request

I am extremely disappointed with the delayed assistance and poor turnaround time from African Bank regarding a simple account restructuring request.I requested assistance to convert my credit card facility into a structured personal loan arrangement and also advised the bank that I am willing to make a lump sum payment of R20,000 towards the account to improve affordability and responsible repayment.However for over 2 weeks now I keep receiving the same response that the matter is being “escalated,” with no proper feedback, resolution or timeline provided. This delay is frustrating because my intention is to responsibly manage and reduce my debt exposure, yet the process is taking unnecessarily long despite repeated follow-ups.I expected better customer service, communication and urgency from African Bank regarding a financial assistance request of this nature.I kindly request urgent intervention and feedback from the relevant department to resolve this matter as soon as possible.

1 reply

FNB (First National Bank)

2 months ago

Incorrect Loan Deduction Reporting Affecting my credit report

I am writing to formally lodge a complaint regarding an issue with my Revolving loan account.The total loan amount is being reflected and treated as a monthly deduction which is incorrect. This misrepresentation is negatively impacting my credit profile and score, as it creates the impression of an excessive monthly obligation. Despite raising this concern previously, I have not received any meaningful assistance or resolution. This lack of response is unacceptable given the seriousness of the impact on my financial standing. I request the following as a matter of urgency.

1 reply

Rain

3 months ago

Rain Network **** in Townships

Rain is ripping clients off, their network is not working & they are not even fixing it but they keep expecting us to continue paying? I complained the whole year about poor network but no improvement, pls stop sending me messages im no longer your client.

2 replies

African Bank

3 months ago

African Bank Credit Card Death Trap don't fall for it

African Bank CREDIT CARD ****, I want to consolidate and pay it off you are liable for payment for your entire life. Change Account to Loan or Consolidation im tired if being you credit slave, amount not decreasing at all despite huge monthly deduction?

1 reply

FNB (First National Bank)

3 months ago

FNB COMPLAINT DEPT POOR SERVICE WITHOUT FOLLOW UP IN

FNB IM STILL WAITING FOR NEW PAYMENT PLAN BUT COMPLAINT CASE CLOSED WITH NO RESPONSE.POOR CUSTOMER COMPLAINT SERVICE, HOW DO U CLOSE CASE WITHOUT CUSTOMER CONFIRMING CASE RESOLVED?

1 reply

DirectAxis

3 months ago

Direct Axis customer care Sucks im tired 😩

Direct Axis ****, i can't get new payment plan despite numerous calls. You get transferred to different people to frustrate you.

1 reply

Nedbank

3 months ago

Nedbank not giving loan despite years being with them them

Nedbank not offering consolidation but other banks willing to assist

0 replies

FNB (First National Bank)

3 months ago

FNB Revolving ****

Fnb revolving legal Acc ****, they make communication difficult to give up

1 reply

FNB (First National Bank)

8 months ago

Fnb bill my acc incorrectly credit bureau

Fnb Bank incorrectly bill my Revolving acc on Credit bureaus. They reflect my loan total amount as monthly installment

1 reply

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

3 (13.6%)

1 Star

19 (86.4%)

Mpho B

Reviews

Poor service and lack of proper feedback despite my communication and follow ups

Delayed Assistance and Poor Feedback on Credit Card Restructuring Request

Incorrect Loan Deduction Reporting Affecting my credit report

Rain Network **** in Townships

African Bank Credit Card Death Trap don't fall for it

FNB COMPLAINT DEPT POOR SERVICE WITHOUT FOLLOW UP IN

Direct Axis customer care Sucks im tired 😩

Nedbank not giving loan despite years being with them them

FNB Revolving ****

Fnb bill my acc incorrectly credit bureau

Review Distribution

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