KE
Karen E
Active since May 2013
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
Superb service from Kelly Mills
Sometime you get so annoyed with these Managing Agents, but I can truly say Kelly Mills at Belmont always goes beyond and above to assist. Always respond within minutes with a way forward with whatever issue you have. Respons to emails are within a few minutes and she always reply with a way forward regarding the issues there is.
0 replies
8 months ago
Awesome service!
I placed my order and paid (were very worried about ****mers but in LESS than 24 hours later my package arrived. Let's start this journey! Thank you! Karen
0 replies
24 months ago
****mers of note!
RAW Chem International phone random people thanking them for completing a survey (which wasn't done) then tell us they are sending us a thank you gift card which I declined. Then telling me about their wonderful product that is an all purpose cleaner that cost R253 for a LITER (their words) but is so concentrated that it goes a long way. If I agree to order it they charge it at half price. As we use a lot of cleaning aids I agreed (at R125 I won't lose if it wasn't up to standards). Got the delivery that was 10 liters so my price was now R1253.30 for something I was conned into buying. When I told them to collect I was shouted at and told I will be paying it and they will hand me over to a lawyer. Well Mr Trevor, I will not be bul**** into buying anything that I was not told that the container is 5 liter and not 1 liter. You can send the courier to pick it up as I will not be paying for it. I will rather use that money and more to fight you in court as I am fedup for ****mers like you!
0 replies
47 months ago
MTN employees incompetent and costing customers money
Account number A0887716 - Cell no 0832681408 MTN joined the group of businesses stealing from their customers. 3 January 2022 I went into Table Bay mall to cancel my son's contract and to upgrade my data package. I was helped by Renier North and he phoned the cancellation department to cancel 0832681408 as my son emigrated to the USA and will only use it on whatsapp. On 03/01/2022 I received the confirmation sms. On 16 June I received a call from customer service wanting to upgrade my own package as I am due for an upgrade. So I learned that my sons contract is still active and never cancelled although I have received confirmation that it has been cancelled. 1-15257362976 was sent to me via sms. Since end of Jan 2022 an amount of R281 55 was billed although this contract were ended. If a months notice were to be given MTN still deducted 4 payments of R281 55 illegally from my account R1 126.22 in total. Yesterday, 19 June 2022 I went back to the MTN in Table Bay mall - I was helped (or not) by Jeff who told me I need to phone MTN myself to cancel the contract, that was cancelled 03/01/2022 and an sms (attached) was received on 3/1/2022. Someone at MTN was not doing their job! Now I must pay for their incompetency - is MTN going to allow it? May you kindly tell me how am I going to be compensated - will this be a refund or a credit on my account??????
0 replies
51 months ago
One star is way to good for this bad service I received from DSTV
So - I've been ignore, I will keep on posting bad reviews until someone sorted out my issue and pay BACK my money they stole over the past 13 months. DSTV scam customers out of money by NOT comply to downgrade requests I lost my job at the end of December 2020 and requested a cancellation which was "scheduled" but not completed or actioned (was done through app). I phoned in again on 9-2-2021 09:18:33 AM to schedule a downgrade or might cancel which was also not scheduled nor actioned for. (I stayed on premium) I phoned in again on the 15-4-2021 to schedule a downgrade again and was offered a SPL which I declined. A downgrade was scheduled AGAIN. (I was downgraded to compact plus) I then was upgraded again on the 2021-05-28 back to premium WITHOUT CONSULTING!!!! ( I was back on premium a month later nothing reflecting on the clarity of upgrade) I phoned in again on the 2-11-2021 to schedule a downgrade AGAIN since I was upgraded without any consulting or reasoning. (I was NOT downgraded and stayed on premium BUT the premium was deducted via DEBIT ORDER as if the downgrade was completed, then reflected as a short payment on 2021-11-28 R679 because was supposed to be on Compact Plus) I phoned in again on the 28-12-2021 to schedule another downgrade since the I was upgraded again WITHOUT CONSULTING. (the debit order went through and R1259 was deducted on 2021-12-28 to settle outstanding amount because she was NOT downgraded). my other debit orders did NOT went through as a result of DSTV I used the app again on 24-1-2022 to schedule a downgrade which was actioned on clarity but was not completed. (Debit order was deducted with the correct amount for downgrade again on 2022-01-28 of R679 because I was supposed to be on Compact Plus but was on premium INCORRECTLY) Please look at the interactions as I was verified after phoning in but little to no interactions were left. All interactions beneath are in order of the e-mail in point form. Please check your systems for the Interaction ID's **********5-i104 20-12-2020 - call to cancel my subscribtion **********5-i105 20-12-2020 - **********5-i113 09-02-2021 - downgrade requested **********5-i114 11-03-**********15-i116 14-03-**********15-i123 15-04-2021 - offered R949 deal - DECLINED BY ME **********5-i124 17-04-2021 - Request down grade AGAIN **********5-i206 02-11-2021 - Again request downgrade **********5-i207 09-11-2021 - downgrade confirmed - Sindusiwe Velem **********5-i241 28-12-2021 - verified downgrade by Khanyisile.mthembu **********5-i242 28-12-2021 - downgrade request confirmed **********5-i251 03-01-2022 - AGAIN request downgrade **********5-i252 24-01-2022 - query downgrade request that was done 3-01-2022 On 8 Feb 2022 - ANDILE phoned me at 8pm asking me to tell him my story as there was too many dates on the review. I was having dinner and told him to do his job and read through it and then get back to me. A week later and still NO reply from DSTV
53 replies
51 months ago
DSTV scam customers out of money by NOT comply to downgrade requests
I lost my job at the end of December 2020 and requested a cancellation which was "scheduled" but not completed or actioned (was done through app). I phoned in again on 9-2-2021 09:18:33 AM to schedule a downgrade or might cancel which was also not scheduled nor actioned for. (I stayed on premium) I phoned in again on the 15-4-2021 to schedule a downgrade again and was offered a SPL which I declined. A downgrade was scheduled AGAIN. (I was downgraded to compact plus) I then was upgraded again on the 2021-05-28 back to premium WITHOUT CONSULTING!!!! ( I was back on premium a month later nothing reflecting on the clarity of upgrade) I phoned in again on the 2-11-2021 to schedule a downgrade AGAIN since I was upgraded without any consulting or reasoning. (I was NOT downgraded and stayed on premium BUT the premium was deducted via DEBIT ORDER as if the downgrade was completed, then reflected as a short payment on 2021-11-28 R679 because was supposed to be on Compact Plus) I phoned in again on the 28-12-2021 to schedule another downgrade since the I was upgraded again WITHOUT CONSULTING. (the debit order went through and R1259 was deducted on 2021-12-28 to settle outstanding amount because she was NOT downgraded). my other debit orders did NOT went through as a result of DSTV I used the app again on 24-1-2022 to schedule a downgrade which was actioned on clarity but was not completed. (Debit order was deducted with the correct amount for downgrade again on 2022-01-28 of R679 because I was supposed to be on Compact Plus but was on premium INCORRECTLY) Please look at the interactions as I was verified after phoning in but little to no interactions were left. All interactions beneath are in order of the e-mail in point form. Please check your systems for the Interaction ID's 31505615-i104 20-12-2020 - call to cancel my subscribtion 31505615-i105 20-12-2020 - 31505615-i113 09-02-2021 - downgrade requested 31505615-i114 11-03-2021 31505615-i116 14-03-2021 31505615-i123 15-04-2021 - offered R949 deal - DECLINED BY ME 31505615-i124 17-04-2021 - Request down grade AGAIN 31505615-i206 02-11-2021 - Again request downgrade 31505615-i207 09-11-2021 - downgrade confirmed - Sindusiwe Velem 31505615-i241 28-12-2021 - verified downgrade by Khanyisile.mthembu 31505615-i242 28-12-2021 - downgrade request confirmed 31505615-i251 03-01-2022 - AGAIN request downgrade 31505615-i252 24-01-2022 - query downgrade request that was done 3-01-2022
159 replies
57 months ago
Excellent service
Excellent service received from Jeanré Joubert for keep on phoning me until we could insure my 2 kitties!
53 replies
120 months ago
MTN steals from customers - A0887716
<p>This is not the 1st time MTN deducted money from my sons account for 1GB data bundles. </p> <p>I need you to go back on this account and see where MTN overcharged me as the web site is horrible to retrieve history on! The following was the only invoices I could get after a morning of battling to get it on MTN Active.</p> <p>Only me have my password and neither one of my sons EVER take extra bundles on my account they buy pay as you go!!!</p> <p> </p> <p>After battling for more than a month now Angel Mabuza mailed me stating that sms bundles and data bundles was requested to be added - after asking to let me know who requested it and she must send me the proof (either the recording or the mail where I requested it) she then said I must log my query with 808!!!!!!!!!!!!!!!!!!!!!!!!</p> <p>I want my money back NOT DATA bundles or anything else (like the previous time I found out you took money from my account ) I want my bill to be credited with all the money MTN stole from me - I am gaoing to lodge a complaint with the Consumer counsil and going to lodge a campain so that ALL MTN customers look at their accounts to see how much money MTN take from us without us requesting extra services!!</p> <p> </p> <p>Sept 2015 - Bill is supposed to be R 501.32 But was R 737.02</p> <p>October 2015 - Bill was correct R 501.32</p> <p>November 15 - Bill was correct R 501.32</p> <p>December 15 - Bill was correct R 501.32</p> <p>January 2016 - Bill was correct R 501.32</p> <p>Feb 2016 - Bill is supposed to be R 501.32 But was R 650.41</p> <p>Mrt 2016 - Bill is supposed to be R 501.32 But was R 650.49</p> <p>April 2016 - Bill was correct R 501.32</p> <p>May 2016 - Bill is supposed to be R 501.32 But was R 650.50</p> <p> </p>
212 replies
Review Distribution
5 Star
3 (37.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (62.5%)