RD
refiloe D
Active since May 2013
76
Reviews
0
Industries
Reviews
76 reviews5 months ago
UNFAIR PREMIUM INCREASE & ADDITIONAL EXCESS IMPOSED
ABSA has been increasing my premiums consistently every year, and each time I enquire I'm advised that it is due to my claims. Today 04.11.2025 I am told that an additional excess of R3500 has been charged on my policy. It is really concerning has this is happening for the 2nd year, after paying premiums for many years without claiming. The relationship with this bank is about paying when you claim then it is used against your profile and you will be subjected to unreasonable increases and penalties.
71 replies
6 months ago
The query was resolv...
The query was resolved fast and to my great satisfaction.
53 replies
9 months ago
PATHETIC SHUTTLE SERVICES
I had the worst experience ever of the shuttle requested from the dealership and to be dropped off at the office. I was driven around for an hour when my office is literally less than 5km away and the attitude of your drive is very pathetic and needs to be improved. You must know that the dealership experience does not end with you selling a car. This has left a very bad taste for me and now i was late for work because of the touring I was forcibly subjected to.
0 replies
10 months ago
FRADULENT BILLING!!
At the end of May 2025, I requested my fibre package to be downgraded and was assisted by Abigail Motloung and after the call I asked her to confirm the change which she did also informed the change will take effect with the next few days. To my shock the invoice for end of June came through on Monday 9/6/2025 with same amount of previous package. I then sent email to Abigail on Monday to ask why am i still charged same amount for end of June and she simply responded to indicate that, the new billing will be from next month. Why am i using benefits of lower package for the entire month of June and still expected to pay for the previous package. VODACOM DO BETTER AND STOP DE*****ING CLIENTS!!
106 replies
11 months ago
*****ulent and Incorrect Closure of Claims
My claim was closed today due tripping on meter which is not the original complaint it reported. And the reasoning for the rejection and closure of the claim is because there was faulty workmanship on the DB board. The truth is that I never reported any tripping on my meter firstly. The poor workmanship referred to was caused by Santam’s electrician secondly. So I don’t understand why they are refusing to take responsibility that the person they previously appointed who was appointed by SANTAM is not available as they are no longer with using his company. They sent a Help 24 guy who had no clue about what he was doing, and as usual they are quick to close the claim and rush to deduct the premium at the end of the month. Which is very disappointing to say the least . I called on Friday 23.05. 2025 to follow up and was put on hold for over 15 minutes , only to to receive email on Sunday 25.05.25 that my claim will be rejected due to poor workmanship and indeed they did so and I received the letter . We will meet at the ombudsman.
58 replies
11 months ago
Uber is a big ****. *****ulent deductions!!
Be warned uber is a ****. A trip was made using my card details on 22 May 2025 which I know nothing about. Upon enquiry with them I was told the trip was made by a person unknown to me called Abigail who shares the same payment method, now that’s ******* because since I started using uber I’ve never ever shared my card details nor authorised anyone to use it. What is even more absurd is that uber tells me to engage with Abigail that I don’t even know. I’m done with *****ulent company . ****mers !!!
0 replies
12 months ago
Ever increasing premium
Ever increasing premiums and no will whatsoever to engage customers . I called two times already holding on for very long periods and no help thereafter. Stay away from absa insurance when you get time.
58 replies
14 months ago
PATHETIC CUSTOMER SERVICE
My Wi-Fi has been down since Sunday 23rd February 2025. I reported the matter on the X (Twitter) platform same day and was advised one of the consultants will be in contact with me to assist. On Monday one of the consultants called me and i was in a meeting and not able to talk and asked i be called back later in the day, which did not happen. On Tuesday i reported again on X (Twitter) that i did not receive any call back. Then a consultant called me to get details of what was the problem which i repeated again and was promised the matter will be escalated and someone will come and check out the router. On Wednesday, no one called nor came to the house to check what is the problem with the router, I again reached out on Twitter and was asked to continue to be patient, and a consultant will reach out to me. Again, nothing happened and today is Thursday I'm still at the same position I was on Sunday, yet the debit order will be deducted regularly. This is very frustrating as i work from home and i don't have access to the wifi, let alone the inconvenience that my family is enduring as a result of Vodacom's poor service. It's time to look for another service provider as this is the 3rd time we have to go through the same without proper explanation provided, yet payments are never missed.
106 replies
15 months ago
Never set your foot at Health Worx Randpark Ridge
Randpark Ridge branch is a Useless practice this one and the total of 210 reviews for this medical centre says it all, yet a reputable medical aid like Discovery Health still chooses to use them on the network of their doctors. I called to make an appointment for my child who was not well and asked to see the Dr at 14:00 on 20.01.25 was told the doctor is not available and was given an option to come at 17:00 to see the same doctor. When I get there , no appointment was done, the Dr has knocked off and I’m told I have to see another doctor and conveniently there is an after hours fee of R300 that I must pay. What gets to me is the sheer incompetence and lack of urgency in assisting clients , all three receptionists refused to take accountability as to who “made” the appointment and they just seemed to be so casual about as I was offered this option that is a money making scheme for them. Absolutely terrible experience. The. My child had to leave without getting help after wasting the entire afternoon knowing we made an appointment…. Nonsense of a practice 😥 I’ll never set my foot there again …pity the Dr is used to consult with is very good but their *********** receptionists will cost them clients.
0 replies
15 months ago
Telkom is a **** NO ONE must use Telkom. Telkom must fall and never exist
The invoiced amount is higher than the contracted amount and it is impossible to get any help through their call centre 081 183. The call centre gives very useless options except providing the assistance required, useless useless service provider !!!
0 replies
Review Distribution
5 Star
2 (2.6315789473684212%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (3.9473684210526314%)
1 Star
71 (93.42105263157895%)