JB
Jacques B
Active since Mar 2009
16
Reviews
0
Industries
Reviews
16 reviews15 months ago
Best experience
When looking around for a specific vehicle in the area, I came across The Auto Shed, whom had amazing ratings/reviews (a big factor when I chose a service provider). From first engagement right through to driving out with my new vehicle, I had an amazing experience with Bryan and team. The used vehicles they sell are "as new". Very thankful to have gotten what I wanted from them. Bryan is quick in responding and very knowledgeable about the products he sells. He is honest and has a passion for his business. Leonora assisted with the admin side of things and got everything sorted out very quickly. Will definitely use them again in future and recommend to anyone else looking to purchase an used vehicle.
0 replies
30 months ago
No items received
No goods received. I shopped the spring sale. Quoting is really efficient and fast. But once payment is made, you cannot get hold of this company/owner. I paid for my order 2023-10-04. To date I have not received any items paid for. It is only when you threat to expose this company that the owner replies with some excuse. It is sad when you really just want to support local growing businesses.
0 replies
30 months ago
This business is a ****
This business is a ****. Instant replies when quoting. As soon as you pay, they are gone. Month without communication. When you do get hold of Nicola, it is excuse after excuse. You have to threaten reporting/exposing her before she replies though. Do not to business. It is sad, especially when you try and support local small businesses with great ideas.
0 replies
35 months ago
Sites down, Plesk Panel Down, Live Chat down (whatsup?)
My Sites are down because: 1. Your Windows Plesk hosting environment is down 2. My Let's Encrypt Certificate that was supposed to auto-renew didn't Now I cannot get to my site, or log into the winsvrweb07 Plesk panel to fix the certs. I've been trying since this morning to get help on your "Live Chat", but it is dead, and no one is replying on the Business WhatsApp line. I've also logged ticket #1686413 which has received no attention.
53 replies
71 months ago
Most useless Online Ordering platform (and after sales service)
I've placed my very first Builders Warehouse Online order on Monday. This will also be my last one. How can one run an Online Ordering system, but constrain it to a single branch/store? This defeats the whole purpose of Online Ordering. Regardless, the item I wanted showed as In-Stock from my closest builders anyways. Due to lockdown, I was willing to rather have the item delivered than going to browse around in the shop. To my surprise I get a phone call saying that Centurion branch do not in fact have stock of this item. So I queried if there is any way that they can source it from any of their other branches. They said they would. 3 days later, and I haven't heard anything from anyone. This after being told on Monday that item will be delivered in 1-2 days (reason for picking Builders over Makro in the first place). Now I have to scream and shout on all the support channels to find out what is happening. I've mailed support (got a response from Thobani, but nothing is happening). I've submitted a query to the Store through the website (no response), and now finally talked to Celeste on the Online Chat. I've asked Celeste if the order can please be Cancelled and myself immediately refunded. She was kind enough to phone the store, and ask for the order to be cancelled. She informed me that they said they would, however this is not reflecting yet. The idiotic part is that I was informed that refunds take 7-10 working days from when the order is cancelled. So I now went from hoping to receive my item in 2 days, to having you sit with my money for half a month, and myself unable to purchase from anywhere else, since I have no confirmation of my cancelled order. This is truly pathetic. I plead for action on this item. Cancel the order, and expedite the refund to keep any face at this stage please.
840 replies
71 months ago
OneCart Driver stolen my order
It would seem that the OneCart driver has stolen my booze. Order # 736478q It is now 4 days late with a status of "On the way" At this point I cannot cancel or refund or anything. I've mailed support. I've contacted via Twitter. I've held on on the phone for 2 hours. I simply cannot get hold of anyone.
105 replies
87 months ago
All talk, no action on C-Fibre promotions
I've applied for C-Fibre on 5 February, getting a message "A sales consultant will be in touch with you shortly. Order number o ********** 26". It has been more than a week, and no consultant has been in touch. I've used the online chat, twitter support, mailed all the fibre support and sales channels, but to no avail. Twitter support has said that they've escalated this with the Fibre team twice. Logging on to check progress, I simply get "Your Order ********** ********** is in Progress" I've now basically paid R999 for February, and I can see that I'll have no service for this month. Yet none of the support channels can tell me if this will be pro-rated into next month. I'm actually just so disappointing with the sign-up/initiation process at this stage. If it is so difficult to get onto your service, how are you going to support me if I have a problem when on it? How do I go about just cancelling my application and getting refunded? I'd rather pay more and get better service elsewhere.
210 replies
104 months ago
Really horrible experience trying to order a new service
I've ordered your new Fixed Wireless special. But it has been a total pain sorting this out from my side. First got invoiced wrong. Then got debited, and no response or progress from you guys for a week. After 3 support requests, I got hold of an agent on the online chat. You will be devastated to see this transcript. It is absolutely ridiculous. Cancelled my order, and ordered from WebAfrica, whom immediately processed my order. Please refund my money you so eagerly took a.s.a.p. See tickets BED- ********** 0 and YTH- ********** 4 for reference, and do yourself a favour and read the chat support transcript (I can also provide this)
0 replies
116 months ago
Online Shop order, no response in a week
<p>I've applied for an upgrade via the MTN Online Shop.</p> <p>Instantly got my reference number via email - ********** 3 saying "One of our dedicated agents will contact you to complete your application".</p> <p>It is now a week later, but your staff have not been that dedicated. Why even have this online service when it is faster to walk into a shop and out with a phone.</p> <p> </p> <p>This is a little bit rediculous, since 2 days after applying I also tried contacting the Online Shop Support, saying that no one has contacted me, and all I got was Ticket#: ********** 2.</p> <p> </p> <p> </p>
210 replies
121 months ago
Once again you do not fail to dissapoint
This is the last reply I got from you: " The VAS (Value Added Service) engineer assigned to the request seems to have found the problem as they've requested for your password that is active for your iMail. The issue could possibly be linked with the iMail account settings not being set properly hence the messages are not being delivered to your email. Please make contact with us via our live chat service by clicking on the link below and providing reference number SMC/00004996478. https://www.mtn.co.za/support/Pages/Ask_a_question.aspx Please type in your cell-phone number, clik on next and wait for the chat window to appear. " Firstly, there is no chat service on the provided link. I've tried in working hours, and various times of the day. There is simply an Email service, on which one never gets a reply. Bravo. Secondly I tried re-checking my own settings on iMail, since whatever was wrong is supposedly fixed. But low and behold, the whole iMail service is unavailable, see attached image. Complaining about this simple add-on service might seem insignificant to you. But it is about the experience, and this really made you nicer than the rest. Take that away, and there is not much left that I cannot get elsewhere. So instead of asking me to help myself on channels that aren't working, why don't you get someone to actually help me. In 3+ months of complaints, I have yet to receive a single phone call. Not even to say, sorry we are useless and looking into your problem.
150 replies
Review Distribution
5 Star
1 (6.25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (37.5%)
1 Star
9 (56.25%)