NM
Ntandoyethu M
Active since May 2013
6
Reviews
0
Industries
Reviews
6 reviews54 months ago
DONT BUY LAPTOP FROM INCREDIBLE CONNECTION - WARRANTY SCAM
LAPTOP WARRANTY (SCAM)- FALSE WATER DAMAGE CLAIMS: I bought a laptop from Incredible Connection for 24 000 with a 1 year warrant. After 5 months the laptop started having bootup recycling issues. Took it to Incredible connection for troubleshooting and repairs. They took it to a company called techxperts.co.za. After two weeks I was told that the warranty will not work since the laptop had liquid damage. This is clearly false because the laptop never was exposed to water or any form of liquid. The most insane thing is that they wanted to charge R23 000 to repair a laptop worth R24 000. I have seen several similar complains on hello peter. It seems like Incredible Connection and their Authorised Repaiired are SCAMMING their customers. First, you cannot dispute their claim once they say the damage was caused by liquid because when the laptop is opened you are not even there. I was I am convinced that this is a SCAM intended to get customers to pay for false liquid damage claims. I WILL NEVER BUY ANYTHING FROM INCREDIBLE CONNECTION. I was assisted by Langutelani Mashele to check in the laptop, and he is aware that the laptop was powering up, therefore, there is no way a laptop would power up if it has water damage
53 replies
64 months ago
Poor Online Customer Support (NEVER USE @home online)
I bought a Cloud Nine mattress online from https://www.home.co.za/. Soon after receiving the mattress, I realised that it was very hard/firm and requested an exchange to a different mattress brand. I logged a call (RM289258) with the online team, they gave me a reference number and told me that the Midrand Distribution Centre would contact me. Since than I have struggled to get hold of staff working in the Distribution Centre, the agent who had contacted me gave me a landline (011 700 9320) which never gets answered. Basically, the midrand distribution centre has a customer care number (011 700 9300) which never gets answered. The phone rings without anyone answering it. It is extremely frustrating having to deal with @home if you bought online, very difficult to get a person who one can talk to to resolve your case. Anyone can try the customer service number (011 700 9300) which never gets answered. I WOULD NEVER RECOMMEND ANYONE TO USE @home (https://www.home.co.za/) online. Their customer service is absolutely horrendous.
246 replies
92 months ago
TELKOM FRAUDULENTLY BILLING FOR CANCELLED SERVICES.
In April 2018, I cancelled two of my contracts with Telkom. These were data only sim cards which I used for internet surfing. I have proof in the form of emails of both cancellations. Further, the Telkom online portal confirms that both numbers (telkom services were cancelled). HOWEVER, TELKOM HAS BEEN BILLING MY ACCOUNT WITHOUT ANY AUTHOURISATION. I realised in July that telkom was still billing my account for services that I no longer used. When I realised this I reversed the telkom debit order. After reversing the debit order telkom further debited my account including fees for declined debit orders. I NOW HAVE TO SPEND MY TIME TO SOLVE AN ISSUE THAT WAS CAUSED BY TELKOM. I HAVE TO PHONE TELKOM CUSTOMER LINE AND HOLD FOR 40 MINUTES BEFORE SPEAKING TO ANY CUSTOMER CENTRE AGENT. TELKOM PROVIDES TERRIBLE SERVICE, I WILL NEVER EVER USE THIS COMPANIES SERVICES. FIRSTLY, THEY MAKE IT DIFFICULT TO CANCEL THEIR SERVICES. EVEN AFTER CANCELLING THEIR SERVICES THEY WILL CONTINUE BILLING YOUR ACCOUNT.
315 replies
94 months ago
Vodacom Debit Order Scam (Contract Expiry)
VODACOM SCAM I had a R299 10GB 24-month contract with Vodacom which expired in March 2018. Upon my contract expiry, Vodacom started debiting R500 from my account without my consent. This is illegal and I guess Vodacom knows that this is illegal. They did not have any authorisation to debit my account for anything extra than the R299 contract that I signed up on. I believe this company (VODACOM) is taking advantage of weak regulations and law enforcement in the country. How can Vodacom decide to debit an amount? Vodacom refuses to pay back the money that was debited without any authorisation. I will take this to the consumer protection and ensure that it gets the necessary media attention it deserves.
106 replies
96 months ago
POOR SERVICE- Huawei Service Center - Melrose Arch
I dropped off my phone at Huawei Service Center - Melrose Arch for a screen repair and software upgrade. I accepted and processed the payment on the 21st for the repairs to take place. I recently found out that each time I call the service centre, the call centre consultants all give me the repair update status that was last updated on the 22nd of May. Basically, nothing has happened since I made payment to get my phone repaired. Since last week all consultants have been saying that the phone is in repairs after the hardware (screen) was received. Surely, it cant take more than a day to repair a screen, once the hardware is received. This basically, means the call centre agents are providing false information or updates. I am very disappointed with the service I received from this service centre. I will not buy Huawei ever again, due to this poor service received from the service centre. The service centre is slow and very poor at communication. Basically, I am told that there is no ETA on the delivery of the parts that are required to repair the phone screen.
0 replies
96 months ago
POOR WORKMANSHIP AND POOR SERVICE (BE CAREFULL)
In Januar 2018, I took my vehicle to BODYTECHNIQUE (http://www.bodytech.co.za/) in Midrand. The car was in for a full body respray. As part of the agreement, we agreed that body technique would fix some dents and imperfect paintwork from the previous work done on the car. Further, during the inspection dropoff, we marked some bumper gaps and dents that needed to be fixed on the car. Firstly, the car spent three months in the workshop. This was the kind of work that was supposed to be done in two weeks according to the business owner. The first time I went to collect the car, it was dirty, the paintwork was very poor (the dents were not removed and the paint was not polished). They also damaged some of the car emblems that were taken off during spray painting of the car. Following, my first visit to collect the car, I sent an email to Steve du Point (the owner). Steve had agreed that he would fix all the issues that were raised on my email. However, when I went to collect the car for the second time, I notice that not much was done on the car. The misalignment of bumpers was not fixed, a roof seal on the car was broken. I decided to take the car since it had been in the workshop for almost four months at this stage. I decided to take the car to a professional Auto Body Specialist. The Auto Body Specialist told me that wrong parts were used to install the front bumper, which had gaps. I requested Steve for a refund, specifically for the substandard work that was done on the car. I did not request a full refund. However, Steve (the owner) still refused to give me a refund. SUMMARY: BODYTECHNIQUE did not do any bodywork preparation before respraying the car. They simply spray painted over the old paint, hoping that I would not see this. When you take the car to the sunlight, you can clearly see the paint imperfections. I WOULD NEVER USE BODYTECHNIQUE AGAIN AND I WOULD NEVER RECOMMEND IT TO ANYONE WHO LOVES THEIR CAR. They are unprofessional and are very poor at communicating with clients.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (100%)