WS
Wesley S
Active since May 2013
21
Reviews
0
Industries
Reviews
21 reviews41 months ago
SHOCKING. DO NOT SUBSCRIBE TO WEBAFRICA SERVICES.
SHOCKING. DO NOT SUBSCRIBE TO WEBAFRICA SERVICES. They only have a sales dept - no live support or cancellations dept. I have been trying to cancel for 3 days now and just no one will get this done. Truly Shocking.
0 replies
52 months ago
Shocking Service in Cape Town Area
Shocking Service in Cape Town Area - I would suggest trusting your security with another provider rather. Pity Reviews don't allow for negative star ratings.
0 replies
58 months ago
Poor Support
Their only method of support contact seems to be a poorly monitored WhatsApp text line - so frustrating dealing with issues this way. Emails get responded to +- 7 - 10 days later. Not impressed - and I have been a long standing client since 2007 - so even more disappointed.
0 replies
67 months ago
Great Service
Zaheer Walley - Great Service - friendly and sorted my query out within minutes
53 replies
83 months ago
Bad Timing and Lack of Notice for Major Upgrade
I look after 18 pharmacies and run our internet for all stores through Webafrica. They are doing an 'upgrade' on a Friday afternoon at Month End and now the internet is down all over. Was the implications for clients of this upgrade considered? How about running the changes overnight on the weekend or something to minimize downtime. How about giving clients more notice and details and perhaps a alternative solution. I phoned their support and Now there is no ETA as to when the internet service will be restored and was told we must just wait!. Not impressed.
75 replies
83 months ago
Shockingly SLOW Support
Shockingly slow response to URGENT mail issues that are preventing my clients business to operate. I first mailed and phoned in on the morning of the 11th and asked them to escalate the issue as their initial fix did not work. I have mailed and phoned in numerous times since, most times waiting from 11th in the phone queue. No response to email tickets. online chat app also not working, NOT IMPRESSED
130 replies
85 months ago
Telkom - Techs Cannot find their distribution box.
Telkom Business Line - Voice and DSL has been down since the 2nd April. Telkom technicians say that they are unable to find the distribution box and then leave the site. No one will sort the issue out. We are paying for cellular data daily now for the entire network due to Telkoms inability to perform and find their own distribution box. Why can they not look at plans or some sort of record of where their distribution boxes are installed.
0 replies
90 months ago
Line Migration - Shocking / NO Service
How difficult can a simple instruction to migrate a voice line/ number from one premise to another? After phoning in multiple times, going into the Telkom Walmer PArk walk in centre and been turned away, and eventually applying for the migration via the Telkom internet portal . We have been battling for over a month now and just no one at Telkom can assist or provide feedback as to where we stand at present. Utterly shocking and bitterly disappointing service. Can SOMEONE at Telkom please sort this issue out.
0 replies
91 months ago
VOX TELECOM - Disgusting Support
DISGUSTING - Please save yourself the stress of dealing with this company. The support is absolutely shocking. I have been sitting with the same issue for 4 weeks now, phoning and mailing nearly every day with no resolve. I get responses with no actual relevance to the fault at hand, responses passing the buck, no response, promises of managers phoning me back but nothing. Rather steer clear - their sales talk does not match their after sales support.
0 replies
105 months ago
Bank Fees Charged when closing Account
I wanted to close my FNB Business account at the end of July before the montly fees went off again in the new month. I phoned the call centre and mailed the customer care email address to request this. The both responded saying that I need to go into the branch with ID and a R0 balance in the account. I could not get to the branch before month end and the R235 account Fees went off and put the account into arrears. I then settled the arrears and went into the Walmer Park Barach to close the account as instructed by FNB. After waiting 30 minutes at the branch to be served the teller informs me that they now cannot close the account as I have to pay an additional R235 for this month which has not reflected in the account. So - the account had a null R0 balance and I then would have to pay R235 which was not shown on the account for the next months fees??? Why is every FNB employee on a different page with different instructions and methods?? Why should I have to pay additional bank fees for an account which I have not used for fees which are not reflecting?? I walked out and did not pay the Fees - my account is still open. I want the account closed as asked with the R0 Null balance as instructed by the FNB call centre / email replies. Please advise.
61 replies
Review Distribution
5 Star
2 (9.523809523809524%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (28.571428571428573%)
1 Star
13 (61.904761904761905%)