DC
David C
Active since Jun 2013
7
Reviews
0
Industries
Reviews
7 reviews5 months ago
Rain service interruption - almost ten days now
Rain has given me good service until a week or so ago. Now, it sucks :( They say "they are working on it" but NO communication about the fault or when it will be fixed. I'm normally quite understanding but I NEED a connection to edit my photos (I'm a professional photographer) so I will probably have to get another internet provider soon
106 replies
20 months ago
Vodacom mystery charges - poor accounting or ****?
Vodacom either has a poor billing system or is running a bit of a ****. I have a contract with them and I am VERY particular in paying my invoice within a day or two of receiving it. Despite this, they send me a notice for an outstanding amount. Also, a large amount appears on the statement, usually around three times my monthly account. This has happened three times in the past and has just happened again, which leads me to think that is not just a random occurrence. This time, as in the past, I have had a heated discussion over the phone where I ask to be shown where I haven't paid. I was promised a statement showing the problem, which I never received. Now, I didn't even get a monthly invoice, just another demand email. Has anyone else experienced this? If so, it seems to be a ***** business practice.
212 replies
40 months ago
Serengeti Sunglasses - rep won't deliver
I am trying to buy a pair of Serengeti sunglasses but the local agents seem unable to get them to me. On 13 October, I ordered a pair through my optician (who I am not going to name because they give me great service and have been fantastic through this whole debacle). At that stage, I was told that i should have the glasses in two weeks or less. Time dragged on and on without receiving them until the finally admitted that the glasses had been lost by the courier, or so they say. That was a month ago, and still nothing. My optometrist battles to get hold of the rep and when she returns a call there is still no clear information. The rep undertook to phone me on Wednesday last week (14 December) and again today. Unsurprisingly, no calls at all! These are premier sunglasses and NOT cheap. their website is impressive and promises quality and service. Pity the local agents don't live up to the standard
0 replies
40 months ago
Serengeti eyeware - local rep can't deliver
I am trying to buy a pair of Serengeti sunglasses but the local agents seem unable to get them to me. On 13 October, I ordered a pair through my optician (who I am not going to name because they give me great service and have been fantastic through this whole debacle). At that stage, I was told that i should have the glasses in two weeks or less. Time dragged on and on without receiving them until the finally admitted that the glasses had been lost by the courier, or so they say. That was a month ago, and still nothing. My optometrist battles to get hold of the rep and when she returns a call there is still no clear information. The rep undertook to phone me on Wednesday last week (14 December) and again today. Unsurprisingly, no calls at all! These are premier sunglasses and NOT cheap. their website is impressive and promises quality and service. Pity the local agents don't live up to the standard
0 replies
46 months ago
Standard Bank insurance can even follow up on a complaint lodged here
On 14 July I wrote a long and detailed account of a three week back and forth email exchange trying to get a simple question answered. That evening a response was logged by Standard Bank Insurance saying that they apologised for the service and were going to get back to me. Two weeks later and ABSOLUTELY NOTHING has happened
134 replies
47 months ago
Impossible to query Standard Bank Insurance
Standard Bank Insurance Brokers has a tagline – “Insurance made easy” Not my experience! My 90-year father asked me to find out some details of an insurance policy that is being debited from his account. The painful process to not even get an answer yet went like this: 23 May - phoned the customer centre and got an email address with details of what I must send in. 24 May - sent email with power of attorney requesting the information 25 May – my email was read 30 May – sent a pointed reminder email 30 May – reply informing me that the power of attorney letter needs to be certified or stamped 31 May – I sent a reply requesting clarification of what is required 31 May – my email is read 6 June – phoned the number given for further enquiries but there is no option for general support 6 June – emailed a desperate reminder/request 6 June – my email was read 10 June – sent a reminder email requesting to be referred to a senior manager to assist me. And notified them that I was going to post this on HelloPeter 10 June – my email was read 14 June – still no reply
135 replies
52 months ago
1-Grid - should get the Oscar for worst service in SA
I would give this company a -5 if I could. Getting any problem solved is impossible. The helpline rings and rings, if you get through to someone they either transfer you to someone else which drops the call, or they promise to help and then do nothing. The email system is also terrible. The only reply you get is from the automated system giving the ticket number. I have sent up to five follow up emails, without even a reply, let alone a solution.
53 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
7 (100%)