UG
ULTiMO Group
Claimed Business
UG
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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VW
Vaughan W
1 reviews | Active since Jan 2020
11 Oct 2023, 07:55
The Extra Mile
This is definitely one trustworthy go the extra mile online company that you can buy from. They pride themselves in keeping top quality merchandise and are the only company I know who practices "THE OLD SCHOOL" business ethics. For you that don't know what this means is that you YOU as the customer that puts the bread & butter on their table is ALWAYS King & is ALWAYS right. For every other company out there that I know you are ONLY a number! Well done Ultimo and their conscientious staff. Well done Luca!Thank you.
Helpful (0)
|Replies (0)VW
Vaughan W
1 reviews | Active since Jan 2020
11 Oct 2023, 07:55
The Extra Mile
This is definitely one trustworthy go the extra mile online company that you can buy from. They pride themselves in keeping top quality merchandise and are the only company I know who practices "THE OLD SCHOOL" business ethics. For you that don't know what this means is that you YOU as the customer that puts the bread & butter on their table is ALWAYS King & is ALWAYS right. For every other company out there that I know you are ONLY a number! Well done Ultimo and their conscientious staff. Well done Luca!Thank you.
0
Replies (0)VW
CM
Chap M
1 reviews | Active since Jan 2020
20 Jun 2023, 13:31
Outstanding service and delivery time
Would like to commend "www.ultimo.co.za" and "The Courier Guy" for outstanding service. Made an online purchase of a smar****ch from Ultimo at 16hr45 on Monday and took delivery of the package at 9am the following morning.
Helpful (0)
|Replies (0)CM
Chap M
1 reviews | Active since Jan 2020
20 Jun 2023, 13:31
Outstanding service and delivery time
Would like to commend "www.ultimo.co.za" and "The Courier Guy" for outstanding service. Made an online purchase of a smar****ch from Ultimo at 16hr45 on Monday and took delivery of the package at 9am the following morning.
0
Replies (0)CB
Colin B
1 reviews | Active since Jan 2020
16 Mar 2023, 14:10
Poor Service and rubbish "lifetime warranty" claim
I purchased two pairs of Bushnell PowerView 10x42 binoculars for my adult kids in 2021. After a few trips to the bush, one set developed double visions issues. Took the faulty pair into Ultimo Group for repairs as they come with a lifetime warranty. Got a quote back from them, not for the cost of repairs but for a replacement set! They want me to buy a new pair of binoculars albeit at a 50% discount! No mention of why the binoculars were "irreparable" or how this fell outside the supposed lifetime warranty. Totally unacceptable service from Ultimo and Bushnell. I will not be buying Bushnell again.
Helpful (0)
|Replies (0)CB
Colin B
1 reviews | Active since Jan 2020
16 Mar 2023, 14:10
Poor Service and rubbish "lifetime warranty" claim
I purchased two pairs of Bushnell PowerView 10x42 binoculars for my adult kids in 2021. After a few trips to the bush, one set developed double visions issues. Took the faulty pair into Ultimo Group for repairs as they come with a lifetime warranty. Got a quote back from them, not for the cost of repairs but for a replacement set! They want me to buy a new pair of binoculars albeit at a 50% discount! No mention of why the binoculars were "irreparable" or how this fell outside the supposed lifetime warranty. Totally unacceptable service from Ultimo and Bushnell. I will not be buying Bushnell again.
0
Replies (0)DC
David C
1 reviews | Active since Jan 2020
20 Dec 2022, 11:05
Serengeti Sunglasses - rep won't deliver
I am trying to buy a pair of Serengeti sunglasses but the local agents seem unable to get them to me. On 13 October, I ordered a pair through my optician (who I am not going to name because they give me great service and have been fantastic through this whole debacle). At that stage, I was told that i should have the glasses in two weeks or less. Time dragged on and on without receiving them until the finally admitted that the glasses had been lost by the courier, or so they say. That was a month ago, and still nothing. My optometrist battles to get hold of the rep and when she returns a call there is still no clear information. The rep undertook to phone me on Wednesday last week (14 December) and again today. Unsurprisingly, no calls at all! These are premier sunglasses and NOT cheap. their website is impressive and promises quality and service. Pity the local agents don't live up to the standard
Helpful (0)
|Replies (0)DC
David C
1 reviews | Active since Jan 2020
20 Dec 2022, 11:05
Serengeti Sunglasses - rep won't deliver
I am trying to buy a pair of Serengeti sunglasses but the local agents seem unable to get them to me. On 13 October, I ordered a pair through my optician (who I am not going to name because they give me great service and have been fantastic through this whole debacle). At that stage, I was told that i should have the glasses in two weeks or less. Time dragged on and on without receiving them until the finally admitted that the glasses had been lost by the courier, or so they say. That was a month ago, and still nothing. My optometrist battles to get hold of the rep and when she returns a call there is still no clear information. The rep undertook to phone me on Wednesday last week (14 December) and again today. Unsurprisingly, no calls at all! These are premier sunglasses and NOT cheap. their website is impressive and promises quality and service. Pity the local agents don't live up to the standard
0
Replies (0)KP
Kevin P
1 reviews | Active since Jan 2020
4 Jul 2022, 20:46
Ultimo Suunto
My Suunto 9 started playing up, not giving me correct altimeter readings, Ultimo booked in the watch for repairs, but the watch was not coming right. Ultimo replaced my watch under warranty, thank you for keeping me and my watch moving, well done Ultimo, keep up the customer support.
Helpful (0)
|Replies (0)KP
Kevin P
1 reviews | Active since Jan 2020
4 Jul 2022, 20:46
Ultimo Suunto
My Suunto 9 started playing up, not giving me correct altimeter readings, Ultimo booked in the watch for repairs, but the watch was not coming right. Ultimo replaced my watch under warranty, thank you for keeping me and my watch moving, well done Ultimo, keep up the customer support.
0
Replies (0)