CB
Charl B
Active since Jun 2013
45
Reviews
0
Industries
Reviews
45 reviews7 months ago
Vodacom -Where are you when not even a Branch can assist a customer?!?!
I have been trying to get hold of the Vodacom Accounts department forever. I have had zero response from Vodacom. All i require is the Bank Account details so that I can arrange for a monthly EFT to pay the cellphone account.
159 replies
11 months ago
Lack of Communication or complete breakdown?
I received a notification from Vodacom that my current account is due for an "upgrade". I tried to contact Vodacom via their so-called "Virtual Assistant" but ended up with zero results after numerous attempts. Eventually a representative from Vodacom contacted me telephonically. We discussed various options. it was reiterated that if i was not satisfied, I could cancel the "application" at any time. I discovered that the particular handset that was proposed has a curved screen, and I am not comfortable with it at all. I immediately sent Vodacom an email advising them of this and that I would not proceed with the intended upgrade application. Needless to say, I got no response / reply to my email except a courier company contacting me 2 days later to inform me of the delivery of a Vodacom parcel, which I presume is the "new handset" To my utter astonishment, I received no less than FOUR (4) sms notifications with different reference numbers regarding this matter!!! How come?! My question: How and why is it possible for a big business like Vodacom to NOT take note of my email and respond timeously to their customer / client?! Can someone at a senior level please attend to this matter Urgently and contact me to rectify this situation.
116 replies
11 months ago
Employee Incompetence or Bad Management re Accounting Error/s
I've been a loyal customer with Vodacom since they started business in South Africa. It's been an "uphill-downhill" experience at some stages over the more than 30 years I've had a contract with Vodacom. In all this time, Vodacom has NEVER (even though I am a pensioner who does NOT receive a monthly pension) bothered to reach out and offer me a "special deal" as a "thank you" gesture for continued loyalty. However, this past month - as has happened on a few occasions in the past - I received a notification that my Vodacom account is in arrears. Payment of the relevant account was made in TWO (2) payments to Vodacom with obviously the single same account reference for the particular account, AND the amount owed. Despite this, Vodacom persists in contacting me claiming that the account is in arrears?!?!? I am unsure of the competence of the people employed at Vodacom's accounts department, however, I cannot for a moment, begin to think that Vodacom would employ "***********" people without any experience and qualifications to work in such an important environment. Can someone in a senior position at Vodacom please attend to this unresolved issue as a matter of urgency, and rectify this situation without any further delay. O, and please confirm with the customer that the matter is resolved.
116 replies
12 months ago
"***********/*********" Business Practice
I took out some Motor vehicle insurance with MiWay Insurance recently. I specifically instructed/requested that the monthly DO be passed on the 5th of every month and NOT prior to the date to ensure sufficient funds in the account. Despite this request and their confirmation thereof, WiWay on FOUR (4) occasions processed the relevant DO. This resulted in my bank account being debited with R150 each time, and the account obviously without sufficient funds to meet the DO payment. This must surely rate as one of the worst business experiences I've had to date. I am re-considering my insurance with MiWay, and unless they refund the 4x R150 (R600) I've lost as a result of what I deem bordering on "********* business practice" due to incompetence, I will negotiate insurance with another service provider.
58 replies
12 months ago
"********* Busisness Practice"
I took out some insurance a while ago with MiWay Insurance. I specifically requested that the Debit order be effected on the 5th of every month to ensure there are sufficient funds in the account. Despite this request and their undertaking to do so, MiWay Insurance on nom less than FOUR (4) occasions processed the relevant DO earlier than the 5th. With each unpaid DO, the relevant bank account was debited with R150 for the "non-payment" of the DO. I have requested / instructed MiWay to ensure the DO is NOT passed prior to the 5th of every month. Yet, despite numerous requests, MiWay persists in their action/s. This must rank as some of the poorest service I have ever received from a service provider, amd borders on "********* business" when acting agaimst the instructions of a client. Unless MiWay refunds the 4x R150 = R600 debited against my bank account I will have to take my business to an alternate service provider.
58 replies
33 months ago
A lack of service is rotten service
After much effort to make contact with this service provider, I eventually managed to get a response and a service visit by one of their technicians. It cost me an arm and a leg to have a single small part replaced, the appliance regassed, and the "timer" set. We monitored the appliance and noticed the motor was "running" for 4-5 hours on end before switching off. It would then take the same time before the motor would start running again. At that time the fridge/freezer would defrost and the contents of both compartments (fridge and freezer) would no longer be "cooled". I again tried to contact Cape Repairs and on Friday 28 July 2023, I managed to get hold of the service provider, and the lady who answered the phone said they would send out a technician asap. On 2 August 2023, I am still waiting for a technician to come and sort out the issue which it was promised they would do asap, which before the service had never been an issue. I am unable to get hold of anyone at Cape Repairs, and despite numerous emails, WhatsApp messages, and telephone calls, I am still waiting and the issue is still unresolved. The numbers I contacted and email addresses are as follows: 0718357666 - capepro24@gmail.com 0833428491 - info@caperepairs.co.za I will most certainly not recommend this service provider to anyone in need of the "service/s" they provide despite their "promise/s" and written "warranty" they gave me.
0 replies
42 months ago
Why are Vodacom clients losing so much data inexplicably and what does Vodacom intend doing to rectify the situation?
On Monday 7 November 2022, they admitted me to the hospital for an "emergency procedure". I had +/- 1.8Gb anytime data and +/- 1.5Gb "night-owl" data on my contract available. I spent 3 days and two nights in the hospital before they discharged me, and I went home. During my stay in the hospital, I phoned and messaged my wife via WhatsApp on 3 or 4 occasions (briefly). At home, as usual, I immediately connected to our home "wi-fi router" to save my data. Yesterday, at around 23h00, I received a notification from Vodacom, that my anytime data had run out, and that I had to purchase extra data or have no network connection other than the "night-owl" data connection. It still blows my mind how this is even remotely possible when we (my wife and I ), both at all times, connect via our wi-fi router at home (laptops, cellphones, etc.). What happened to the available data, and why can't I connect to the Vodacom network via our router at home? I need to get back to my home-based business and am stuck because of this inexplicable situation. Does Vodacom have an answer? It seems I am not the only person having this specific problem.
132 replies
42 months ago
Customer care...what's that?
I contacted "Cars.co.za" frequently regarding a specific vehicle I saw advertised on their website. They promised to contact me to discuss my interest in their car. I am still waiting for a response from Mr Joshua and a certain Andrew at the Epping Branch in Cape Town. However, I don't expect them to contact me soon. Is this a case of "we have so many clients and so much business that we don't need your business" or plain and simple "we don't care"? Whatever the situation, buyers please know that some people at too many businesses are after your money only, and couldn't care less if they showed any interest in you as a customer/potential customer. I presume that's how they build and sustain their business.
0 replies
44 months ago
THE POOREST OF POOR SERVICE - "PAR EXCELLENCE"
I refer to the email communication from Lindiwe Rantsane (see below). For approximately 6 months, I have communicated with both ABSA and a particular external beneficiary about the monthly debit order against my cheque account with ABSA. I only get an old-age grant from SASSA and have to live and survive on that amount each month (no other pension, annuity, grant or support from any other source, including family). Initially, the monthly debit order ran on the 1st of each month. I then requested the beneficiary and ABSA to change the debit order date to the 5th of each month, to ensure there are sufficient funds in my cheque account once SASSA has deposited the old-age grant into my account. Despite the BANK and the external beneficiary acknowledging my request/instruction for the change of date, the relevant transaction/s repeats itself on the 1st of every month n stead of the 5th of the month as agreed. With each transaction, ABSA debits my account with R150 (non-payment fee) AND an R19 transaction fee. The result is that I have very little of my old-age grant left to survive. Despite all my efforts (email communication, telephone conversations, and follow-up action), with Louise van der Walt, Theko Thabang, and Lindiwe Rantsane, I am still 6 months down the line stuck at "square one", with apparently NO chance of a resolution of the issue?! I sincerely hope that with the help of Hello Peter, this discomforting issue can be resolved AND that either ABSA or the beneficiary (or both) will ensure that the hundreds of Rand my account was wrongly debited with these months, is summarily credited to my account. I have kept a record of all the written communication and - if not resolved - I intend to refer the matter to the Ombudsman for a resolution and public exposure of the parties' unwillingness OR incompetence in attending to the matter. How difficult can it be to resolve such a simple, common problem?! To top it all off, I don't get any feedback from ABSA Bank or the relevant beneficiary. What a sorry state of affairs! Am I the 1st and the only person who has ever experienced this type of problem? I seriously doubt it! Surely, somewhere, someone must be able to sort this out without further delay?! <ceo@absa.co.za> Specialist Case Manager: CEO & Resolve Complaints Customer Value Management: Customer Care 29 Jun 2022, 11:49 to me Dear Mr Burger, Thank you for raising your concern with us and allowing us the opportunity to investigate and resolve your complaint. Our complaints handling procedure is: They assigned the complaint to me, and I am busy with the investigations. The complaint case reference number is C-16859440. I will contact you through email by the close of business on 06 July 2022, to provide you with progress on your complaint. Regards Lindiwe Rantsane Specialist Case Manager: CEO & Resolve Complaints Customer Value Management: Customer Care
74 replies
48 months ago
Vodacom Cellucity - Service, Quality, and Legal Compliance non-existent
On Saturday 16 April 2022 at 15:24:01, I renewed my current cellphone contract with Vodacom at the Somerset Mall branch of Cellucity. Their representative advised me I should get a Huawei nova 9 (I had been using a Huawei nova 8i). I emphatically told the person I use my phone for business. I do OHS&E audits, take corresponding photos, and write the associated reports. I back up all the relevant information to my laptop for further elaboration at my home-based office. I had already backed all the data from the nova 8i phone to my laptop when concluding the "deal" at Cellucity in Somerset Mall, Somerset West. I will try to keep this review as short as possible and not go into all the details. I set up the new phone (nova 9) and wanted to "restore" the backed-up data to the new phone via a Huawei recommended application known as "Hisuite". I linked the nova 9 to the application and immediately got the message that in order to use the application and retrieve the data, the latest version of Hisuite would have to be installed on the nova 9 phone. Once the installation was finished, I tried to retrieve the data from my computer. ZERO success, totally unsuccessful! I tried a few times with the same result. ZERO success! I went to the official Huawei website and found that this problem is in reality a "MAJOR" problem. One which Huawei was/is duly aware of since many people all over the world have had the same issue. Huawei states that once the latest version of Hisuite is installed on your phone and computer, there is NO way to retrieve any data since the "updated" Hisuite software cannot and will not allow access to the backed-up data. Customers should refer the matter to their service providers in their respective countries. There is no way whereby a person can "back-date" the software on the new phone and linked computer/ or other device used for backing up data. I went back to Vodacom Cellucity and informed the representative of this issue and that I cannot at any cost afford to lose the information (data as described here) since it is the heart of my consulting business! They told me it is "impossible" to lose the information, I as the client must be doing something wrong, and that there is NO WAY, whereby the ENCRYPTED DATA can be lost, and unable to be retrieved from my Windows 10 HP laptop, which till now has been, and still. Is functioning perfectly. I should go home, use the Hisuite application, try to sort out the problem, and come back again if the retrieval process didn't work."They even suggested that I should bring them my laptop to see if there is perhaps something wrong with the laptop or the software on it?! I again followed the "process" to the T - once again, it did NOT work! I expected nothing more OR less! I went back to Cellucity and their representative/s met me with an attitude and comments that they can't help me, and that I should take note that I am the "First and Only" person to experience this issue - REALLY!!! I insisted I want to cancel the deal, and return the phone and protector I received since I simply cannot afford to be stuck with this issue, which according to Huawei and other sources on the internet, cannot be resolved. I also bought a special protector for the new nova9 phone, which I also wanted to return for a refund. I got ZERO joy from the representative/s and "Management" at Cellucity Somerset Mall, Somerset West, and am stuck with a serious issue that neither the Cellucity REPRESENTATIVE nor the relevant "MANAGER" is prepared or able to sort out satisfactorily. Cellucity is forcing me as the client to be stuck with this issue, accept the loss of critical business data, and DO WHAT?!? Cellucity represents the cellular service provider Vodacom, and I will obviously refer this exceptionally POOR "Excuse for Customer Service" to Vodacom, for further action and resolution. Apart from Vodacom Cellucity NOT following the regulations of the "Consumer Protection Act", their so-called "customer service" is pathetic from the "front desk" to the "Management". Potential customers should deliberately NOTE this serious " business management problem", and preferably NOT visit Vodacom Cellucity Somerset Mall, Somerset West as a cell phone outlet and "service provider", which from personal experience, is Non-existent.
0 replies
Review Distribution
5 Star
1 (2.2222222222222223%)
4 Star
1 (2.2222222222222223%)
3 Star
0 (0%)
2 Star
3 (6.666666666666667%)
1 Star
40 (88.88888888888889%)