BH
Belinda H
Active since Jun 2013
12
Reviews
0
Industries
Reviews
12 reviews72 months ago
Highly annoyed!
I have three contracts with Telkom- 1 cell phone, 1 wifi, and one on the go 5gig data. All these contracts should have received their months' data on the 1st of the month. I have phoned three times, been cut off twice, once whilst talking to your consultant, after having held for almost 20 minutes. The cell phone contract is not the issue, but the other two are. I received confirmation, on the first attempt to contact your call centre, that 16 gigs of my 20 gig contract were all utilised one the 1st of May- I find that incredibly hard to believe, since it was a public holiday, and my wifi usually lasts at least until the middle of the month. The other contract- the 5gig on the go- as far as I am concerned, never got allocated its data. It belongs to my daughter, who is a scholar- attending online classes- and due to this- is now using mine- which I have topped up myself. I also tried to recharge hers with 10 gigs- God alone knows where this dissappeared to- and honestly, if it is not a top up contract, then how can you allow me to top it up. I am furious. I understand the Lock down situation, but as a paying customer- I expect feedback from e-mails, not some automated message saying someone will be in contact-- when exactly will this happen, I also expect not to have my calls cut off after holding, using my own airtime, to sort out your mess. I expect feedback.
0 replies
93 months ago
Horrific customer Service from Vehicle and Asset finance agent
On 13 August I contacted the call centre to request a settlement figure for my vehicle, which I received via e-mail and submitted to my insurance company, Dial Direct. On the same day, an insurance agent from Dial Direct contacted Mamello Makhene, the vehcile and asset finance agent, to request the natis document from her- which in my opinion, should have alerted her to the fact that this was being settled by my insurance- at no point was I made aware that the settlement value would differ if it was being settled by insurance. On the 18th, Dial Direct made a payment to Standard Bank to settle the account, the amount however differed to that which was quoted. On the 25th, my debit order came off, which I queried nd was requested to call again after 3 business days, which I did. On the 31st, I was contacted by Mamello to say that the amounts would differ, and could she have the conact details for my insurance- which she had, contained within their e-mail to her on the 13th. I have sent 4 e-mails, all of which have gone unanswered, no calls no nothing to try and resolve the problem. I have requested a resolution to the issue, which I have not received. Standard Bank now has my debit order, and earning interest on monies which do not belong to them. I have requested the refund numerous times, and this has not been forthcoming. The lack of customer service is absolultely appaling. I have also escalated the issue to her direct line supervisor as well as the manager- and received absolutely no response whatsoever.
105 replies
94 months ago
Geyser issues
Last Tuesday I had to replace a geyser in my home- which apparently had burst. On Thursday, after the replacement geyser had been installed, water started pouring out my outlet pipe, we contacted the plumbers, who contacted the manufacturers of the geyser, who then sent out new plumbers, who supposedly replaced the thermostat- and yet again, the same thing happened on Saturday- we were then given the number ourselves by the original plumbers, for the manufacturers- who then sent out new plumbers, who explained that the element needs to be replaced. I then phoned Standard Bank this morning regarding the above- the number of calls I have made, the fact that every time, new plumbers are sent out to us, and the fact that this is supposed to be a new geyser- and that I thought it would be better to get a new geyser, one without the above issues, to be installed, only to be told- that the manufacturers of the geysers, manufacture 1000's of geysres, and it is unfortunate that I have had one installed with all these issues!!!!! Honestly- is that the best you can do- and that if I needed to have a new one installed, that would be another excess- in my humble opinion, this is unacceptable customer service. I also went on to ask that if this substandard geyser causes damage to my roof- would this be covered- and I was told that this would need to be reviewed by management- so say the least, I am highly annoyed!
53 replies
104 months ago
Lack of customer service
I was notified that I could obtain an upgrade for my Vodacom contract in July- my initial two year contract with this provider commenced in October 2015. I did the "upgrade" telephonically and obtained my new handset a few days later. I would assume that the contract details and costs would remain the same- that there would be a top up in place- as per the original contract- however clearly I was wrong- the terms of the contract changed- without my consent or knowledge. I queried this, only to find that in fact I now have an open line- which is not what I agreed to. I sent an e-mail to customer care querying this on 12/09/2017- and to date this has not been rectified. I have now spoken to about 4 different people at Vodacom- one suggested putting a limit on the contract- which I would have been okay with- however this required having to be put through to customer care- who on two occasions- failed to answer their phones at all- Brilliant customer service!!!! Initially though- I was told Vodacom would collect my phone from me- for what? and what would you propose I do in the interim without a phone- unbelievable. I then had another call on Friday evening- and we agreed then that the contract would change- it would be more- which again I was okay with- however- firstly the quote was never sent to me- and then when I did receive it, the figures discussed telephonically and what was contained within the quote were two different amounts- how would you expect anyone to sign this- on top of this I receive an e-mail saying the system has a different figure to the quote- All I get is excuses and justifications- I want customer service- I want my issue resolved. I really regret leaving my previous provider, for what I thought would have been great service- how very wrong I was.
122 replies
122 months ago
Lack of service and feedback
Earlier this year, I decided to do a comparative insurance quote with some other suppliers, and Standard Bank came up with the best quotation. I was happy to commence my policy with them as at 1 March 2016, however towards the end of Feb, a stone cracked my windscreen and due to timing, I requested that the policy date of inception change to 1 April. First I receive a cancellation of the policy- which is not what I requested, every e-mail to the person who originally sold me the policy remains to this date, unanswered. Calling the call center is an utter nightmare, as you wait at least 10 minutes to get through to anyone, and every one seems to have a different answer to your query. My policy was due to commence 1 April, and again, due to unforeseen circumstances, I needed to change the date to 1 May- vehicle repairs due to a hail storm. I received a call confirming that they date of inception had changed to 1 May. However, they still took off a debit on 1 April and I am STILL awaiting a refund. My e-mails are unanswered. The story changes, in that the refund according to a call centre agent should have been refunded on Monday or Tuesday- STLL WAITING
75 replies
126 months ago
Utterly useless service
I usually receive my monthly statements from MTN via e-mail. However during November, I received nothing. I have been passed from pillar to post requesting MY statement. I received a reference number: 139398318 and was promised this would be sent within 24-48 hours, it is now almost 72 hours later and still nothing. I would rather pay what I owe MTN to get myself out of my contracts with them- utterly pathetic service and I would have thought after all their bad publicity, they would at least try to retain their clients.
75 replies
128 months ago
And... sill no feedback
Despite all my e-mails and 3 reports on Hello Peter, each of whom have yielded conflicting feedback, I have yet to receive any URL report- even placing a stop order on my debit order to MTN has yielded no response. The fact that this company is unable to provide me with any feedback on my request for proof on data usage, only leads to me to believe that in fact they have made an error and are too pathetic to actually provide me with a response.<br> <br> The e-mails I have sent with reference numbers, get an automated response requesting information on what the query is about- seriously- can you NOT READ??? The reports on Hello Peter state that I will receive the URL report between 4 and 24 hours- well this is now over a month old and guess what, NO report.<br> <br> I have cancelled my contract with MTN, thank goodness and have received really good customer service from VODACOM, my new provider. I have told every one I can about the disgusting lack of customer service I have received from MTN, and for goodness sake, do not respond to this, MTN, with your automated message stating you apologize, really if you were that apologetic, you'd have sorted this matter out.
75 replies
128 months ago
And still no response
I have been waiting since the 14th of September for my URL report- as I am querying my data usage. The initial query was logged on the 17th of August. I am told the sla is 7 days for this report- however still no response. I had the awful experience of speaking to charlotte in your call Centre- blatantly rude- when she can't hear, her response is \what????"Shocking"
75 replies
129 months ago
AND STILL NO RESPONSE
Last week I logged a complaint on Helo Peter with regards to a billing query that has not been resolved, a month later. I received some reponse on Helo Peter, stating they were investigating. Needless to say, still nothing!!! AT ALLL!!! Useless is the only word I can use to describe the dispicable service I have received. I have been left with no choice but to cancel my contract with MTN- they are a bunch of dishonest people, and I want no dealings with them at all. Thank goodness my contract is about to expire. SHocking!!!!
75 replies
129 months ago
No feedback on account queries
For three weeks I have been waiting for feedback on my account. For the first time, I received a bill almost R1000 more than my normal billing. I contacted the call centre, who told me it was internet usage, however I own a tablet for this very reason. I was then told by someone else, it was downloads from the MTN menu- I have downloaded nothing from the MTN menu. An e-mail was sent requesting a URL report, last MOnday- I am still waiting., This after threatening to port my number, to cancel my contract- still utterly no response, This is absolutey shocking service, and all you keep getting are e-mails how MTN is trying to improve their customer service- what a joke.
75 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
8 (66.66666666666667%)
1 Star
4 (33.333333333333336%)