IM
Ismail M
Active since Jun 2013
28
Reviews
0
Industries
Reviews
28 reviews3 months ago
Not Honouring The Deal
I purchased a vehicle from this dealership and paid for the licence and registration fees. Unfortunately, the temporary licence is about to expire, and the dealership appears to be unaware of this. As a result, I am unable to legally drive the vehicle because it has no permanent number plates. Despite multiple attempts to make contact, the salesperson, Jaydon Sallie, has been ignoring my calls and has not provided any feedback or resolution. The dealership itself is not willing to offer any support, or even information, which makes this very frustrating. This situation has left me unable to use a car that I have already paid for, which is extremely frustrating and unacceptable. I would not recommend this dealership based on my experience.
0 replies
8 months ago
No Customer Support At FNB, and Paypal Funds Not Credited to an FNB Account Close to Three Weeks
I am extremely disappointed with the service I have received from FNB. Last week, I lodged a complaint on Hello Peter (Reference Number: [6772617NF]). I was assured that the matter would be resolved within five days. Unfortunately, a full week has now passed and I have still not received any response, update, or resolution. It is very concerning that FNB’s customer care appears not to take complaints seriously. Whilst they add the word ‘CARE’ in their email address, they really don’t care at all. They do not bother to respond to any email From the Paypal department at FNB, no one is able to provide any feedback, clarity, or even basic communication regarding my issue. This lack of accountability and communication has left me waiting indefinitely without answers. Today is the 21st day since I withdrew funds from PAYPAL, which ought to reflect immediately. Unfortunately, I don’t know if an when the funds will be sent to me. What I learnt is that: 1) FNB has absolutely bad customer service 2) FNB has no compliants department 3) I cannot trust FNB with funds, since they will just ignore.
1 reply
8 months ago
Fund From Paypal Not Reflecting in FNB
So on the first of August 2025, I withdrew funds from my Paypal account directly to my FNB credit Card account. The transaction ID is: 8LL64120HP557435W The invoice ID is: R025QBP490 According to what FNB advertises, the funds were supposed to reflect urgently. However, nothing came in, and I decided to wait for the duration that it takes for funds to reflect in non FNB accounts. Still nothing came in. On Thirsday 7th August, I wrote the Paypal division of FNB enquiring about this transaction: [REF:20250807_125802699] On Friday, 8th August, Mashudu Phosa informed me that she has escaleted this, and and funds will be reversed back into your PayPal account within 24hrs. However, nothing came through even after 72 hours. I again wrote back, but recieved no response. On Tuesday, 12 August, I called FNB Paypal, and Mr Kenleigh Abrahams assured me that he will investigate. He then called me to say that the funds will be sent to my Cheque account with 24- 48 hours. I also wrote to FNB Care, but got no response. I wrote to my Private Wealth Banker, Ogone Asitile, and the Private Wealth Department, but got no ressponse or explanation I again wrote to FNB complaints, but it was just ignored. I wrote to Mr Jeralle Moodley and got no response. I wrote to Mr Kenleigh Abrahams the next day, and he responded that we are still within the 48 hours. According to Paypal, since it says 'Complete' on their end, it means that the fund were sent to the bank. If the funds were not recieved by the bank within one week, the bank would contact Paypal directly. Today is the 14th day! This morning, after the expiry of the 48 hours, I again wrote to him and Mashudu Phosa from the Private Wealth, my Private Wealth Bankers, the complaints department, but I am getting no response, feedback, or explanation. This has costed me alot of time, stress and energy. So yes, almost two weeks since the Withdrawal from FNB to Paypal, and I do not know if I will get these funds. I again wrote to Paypal this morning, and Sinda responded: Why am I not getting the $800 in my FNB account? "I can confirm that the withdrawal of 800.00 USD made to FNB on August 1st, 2025 was successfully completed." She then wrote: "I sincerely apologize for any inconvenience this may be causing you. However, since the withdrawal was initiated directly from FNB’s website, we unfortunately do not have the ability to trace the funds from our side. For this reason, I highly recommend contacting FNB directly, as they may be able to assist you in locating or confirming the status of the funds." According to this, FNB is fully responsible. Yet, no one at FNB is willing to assist, and I dont know what is happening Moving forward, I will downgrade from Private Wealth, link another bank with Paypal, and just hope that I recieve these fund, either in FNB or in Paypal .
53 replies
15 months ago
Nightmare with Volkswagen Rim and Tyre Insurance Policy administered by Motorite and underwritten by The Hollard Insurance
I am extremely frustrated with the ongoing issue regarding the cancellation of my Volkswagen Rim and Tyre Insurance Policy (Policy No: VGS90862T), which is administered by Motorite and underwritten by The Hollard Insurance Company Limited. The debit reference associated with this policy is ZAUMVW0010735878. Since 14 November, when I sold the vehicle, I have been actively trying to cancel the policy. My cancellation reference is 19158039. Despite multiple emails, confirmations, and even an official letter stating that the policy has been successfully cancelled, you continue to debit my account each month. This is a clear violation of Section F 1(B) of your policy terms, which explicitly states: "You may cancel this Policy at any time." I demand an immediate resolution to this matter: - Cease all future debits with immediate effect. - Issue a full refund for the unauthorized debits made after the confirmed cancellation date. - Provide written confirmation that my policy has been permanently cancelled and that no further deductions will occur. Failure to resolve this matter promptly will leave me with no choice but to escalate the issue to the Ombudsman for Short-Term Insurance and take further legal action if necessary.
106 replies
19 months ago
Super Fast and Friendly Service
Submitted my first claim, and in literally 0.00001 second they called. Was really taken aback by the super fast service, and the friendly nature of the lady that called
53 replies
20 months ago
Upset With FNB and Private Wealth Banker
I am rather disappointed with the services that I received from Fnb, and the ‘help’ that I ought to get from my ‘private banker’ I intended to open FNBy accounts for my kids, but they either partially ask for documents, or they continue asking for the same documents again. I messaged by Private Wealth Banker, Prenelle Pillay last month to ask for assistance with the KYC. On 30th July, she messaged: We will check if all FICA is in order and advise.She then asked for them in PDF format. I informed her that I do not have scanner, and she assured me that she will sort it out. For two weeks, I got no update from her. When I emailed her back on the 13th of August, I found that she did not assist with ‘sorting it out’. - She then asked for scan copies of the birth certificate and customer agreement. I sent them through, and she acknowledged receipt. - Two days later, she sent through a bigger list of requirements (why could she not ask for all at once?) Nevertheless, I sent through what she required - She then again asks for the scan copies of the birth certificate and customer agreement (which were already sent to her) - I sent them through again, - This time she cc’s Mphatoe, Molebogeng, who ignores the email - She again asks for the customer agreement in another format A full month is passing with them playing games on opening the account. As such, just as how I had to remain a level down on Ebucks during July, I will continue being a level down in August. If I send more documents, they will spend the next month as well asking for the same documents again, or asking for them in a different format, and I will continue not making it to level 5 ebucks. As such, I decided to rather not open the accounts with them, and to downgrade my Private Wealth account, since I am paying R600 for nothing. I also demand that FNB refunds me my account fee, since I really do not have any Private Wealth Banker.
53 replies
47 months ago
FNB Private Banking
Hi, I have a private banking account with FNB. I generally do not need the assistance of the private bankers. However, when I did need their assistance for finance on a car, I was really disappointed. It is now 2 weeks since I applied for the car finance. They sent me emails telling me that I am approed, however, I need insurance. They offered me insurance. I told them to send in their quote, and after 2 weeks and 4 emails, they did not get back to me. My 'private' bankers done absolutely nothing to assist. I had to go to another bank where I have a basic account and got much better treatment. I complained to FNB, but even after my complain, my private bankers maintained silence. They could not even apologize. Absolutely disgusted with the service of FNB. I hardly need the private bankers, but when i do, they are not there. I think it is only fair that I get refunds for my banking fee of the last few months, since the private bankers did not assist me. Absolutely disappointed with FNB private banking
134 replies
64 months ago
TTCONNECT refuses to assist with the migration of our FIBER
Hi, I intended to change my fiber contract. My previous ISP, cancelled my previous contract on the 30 Nov, 2020. Referance number is: 3808882 However, when my new ISP is trying to migrate my package to them, TTCONNECT is claiming that my previous ISP did not cancel. This leaves me with no internet. My previous ISP has escalated with TTCONNECT numerous times to prove that they indeed did cancel the contract.However, they claim that TTCONNECT does not even issue a reference number. When we call TTCONNECT to get an update, they claim that they cannot speak to us, and we need to get the ISP to follow up with them They ignore the ISP, and they do not communicate with us. This is really terrible service. Greatly disappointed.
0 replies
68 months ago
Not getting Ebucks
Really disappointed at the service received from my private banker: Hlonipha Mdanyana. In JULY I only received Ebucks for Smartspend. I did not get any Ebucks for the normal credit card swipes, which is 1.6%, as explained on the Ebucks website. I asked my private banker for an explanation from last month, but got no answer. In spite of trying to follow up, she conveniently either ignores my email, or sends an email to me addressed to someone else. The problem now is that for August too, I only got Smart Spend rewards, and did not get the rewards for the swipes, as explained on the Ebucks site. Unfortunately, since my private banker will ignore, I cannot query. I dont think its fair that I am charged R399 a month, and I do not get any assistance.
53 replies
Review Distribution
5 Star
4 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (21.428571428571427%)
1 Star
18 (64.28571428571429%)