WD
WHITNEY D
Active since Jun 2013
16
Reviews
0
Industries
Reviews
16 reviews50 months ago
No response
I put in a claim and 3 weeks later still waiting on a call.
0 replies
82 months ago
Impossible to change debit order date
I went to Goodwood branch today to change the debit order date my credit card goes off. The consultant tells me that this is not possible. So meaning I get paid on a later date now my debit order will bounce due to capitec's negligence. How can this be impossible. I would really like a good explanation as I feel this falls under bad service. As where I could go to another bank and they would gladly change my deduction date for me. So now my credit record gets affected and capitec could not care less.
74 replies
87 months ago
Horrible service from GOODWOOD
We have just been at goodwood kfc and I am just deeply disappointed at the service we have just received. We stood at the box where you order. For a full 2 minutes we waited and yet no no one is taking our order. We drove to the first window and and the lady refuses to help at us saying that we need to go back to the box and order. She does not apologise. We go to the last window and the guy gives so much attitude and says but I spoke and you never spoke yet we said hello hello and no one responded. We then asked for the manager and the manager then says I can't help you, you must go back to the box. She then suddenly says no the box isnt working. So how is that my problem. When we asked for help no one wanted to assist. Now how is this customer service. This is not the first incident I had with goodwood branch. They offer horrible service and this is not on.
0 replies
103 months ago
Bad attitude
I have just received the worst service from Truworths n1 city. I enquired about an online order. No one bothered to call me to say the order is at the branch. Arriving at the store the consultant is so rude with an attitude saying I called but no one answered. Then you leave a voice mail. This is a problem everytime with N1 city's staff the bad attitude. I will not go to another Truworths ro convenience them. The worst part is the manager was right next to her when she was this rude. I am utterly disguisted at the service. If you don't know how to treat customers please stay at home. This staff clearly needs lessons on customer service. I will constantly complain until these people's attitude changes.
161 replies
111 months ago
Terrible service out of stock yet no rain check offered
<p>I been to Dion wired Tygervalley on the 27/02/2017 to buy a Dell laptop which was on a special. Just to be told that models are sold out. So I do research and phone around to ask what branches may have available. Phone Somerset WeSt Mall and spoke to a Neil and he says we have that in stock. I drive through all the way just to be told sorry we don't have(25kms from my home). So I asked if they will be getting in any at a later stage. The guy says no. So now I see that the exact same laptop I wanted to purchase is now available to purchase, what I don't understand is why did the consultant not offer me a raincheck as I asked if they can and will be getting it at a later stage. So why must I pay R1000 extra for a laptop due to someone being to lazy to do their job? Please could something be done about this as I feel this is unfair to me.</p>
112 replies
115 months ago
Horrible company
<p>Phone still disconnected i get a sms saying it will br connected within 24 hours still nothing. I dont get any feedback fron this Peggy person. I have really received the utmost terrible service from you. Peggy you are not solving anything. It has been a week now still no progress not even an apology phone call.</p> <p> </p> <p>This is my complaint incase you forgot. My phone is now disconnected. My proof of payment has been sent as Peggy requested. Still no response. I am waiting on a response this is the second time in a week. I constantly need to follow up with you. This is wrong. My previous complaint and your pathetic response:<br />Oct 11, 2016<br />3 days ago<br />Mtn<br />2.7<br />Telecommunications<br /> <br />Disgusted<br />by Whits_D 8<br />I am disgusted at the service I have been receiving from MTN. 5 calls later and this still has not been resolved . My account is in arrears due to Mtn. In April in paid an amount into Altech Autopage account. There was no problem Autopage just transfered the money to Mtn. Now on May 2016 I pay R500 into the autopage. Now suddenly the the money needs to be paid back into my account and I must pay into Mtn account. It had now been 5 months since the payment has been and now my phone is suspended due to negligence on both MTN and Autopage. Mtn took over contracts by Autopage meaning they take responsibility for these accounts. I want this sorted as I now cannot make outgoing calls.</p>
105 replies
115 months ago
Trying to claim is a hassle
<p>I have sent a claim twice already and never received a response. I tried once again this week. Still no response. I would like to submit a claim. Please could this be attended to.</p>
105 replies
116 months ago
Still no progress
<p>My phone is now disconnected. My proof of payment has been sent as Peggy requested. Still no response. I am waiting on a response this is the second time in a week. I constantly need to follow up with you. This is wrong. My previous complaint and your pathetic response:<br />Oct 11, 2016<br />3 days ago<br />Mtn<br />2.7<br />Telecommunications<br /> <br />Disgusted<br />by Whits_D 8<br />I am disgusted at the service I have been receiving from MTN. 5 calls later and this still has not been resolved . My account is in arrears due to Mtn. In April in paid an amount into Altech Autopage account. There was no problem Autopage just transfered the money to Mtn. Now on May 2016 I pay R500 into the autopage. Now suddenly the the money needs to be paid back into my account and I must pay into Mtn account. It had now been 5 months since the payment has been and now my phone is suspended due to negligence on both MTN and Autopage. Mtn took over contracts by Autopage meaning they take responsibility for these accounts. I want this sorted as I now cannot make outgoing calls.</p> <p>Share<br />Follow<br />Like</p> <p>Request Help<br />Supercharged<br />Convert<br />Whits_D replied:<br />Oct 11, 2016<br />3 days ago<br />These autopage contact numbers do not work. Why give me contact numbers that don't work?<br /> <br />Official business reply:<br />Oct 12, 2016<br />2 days ago<br />Thank you for your post.</p> <p>We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.</p> <p>May you kindly fax us the proof of payment to ********** 772 and we will forward it to Autopage Support department who will assist further with the matter.</p> <p>Please note MTN's banking details are as follows. <br />Bank: ABSA <br />Account number: ********** 150<br />Branch code: 632005<br />Reference number: cellphone number or account number.</p> <p>Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.</p> <p>Regards,</p> <p>Peggy</p> <p>REQ: ********** </p>
210 replies
116 months ago
Disgusted
<p>I am disgusted at the service I have been receiving from MTN. 5 calls later and this still has not been resolved . My account is in arrears due to Mtn. In April in paid an amount into Altech Autopage account. There was no problem Autopage just transfered the money to Mtn. Now on May 2016 I pay R500 into the autopage. Now suddenly the the money needs to be paid back into my account and I must pay into Mtn account. It had now been 5 months since the payment has been and now my phone is suspended due to negligence on both MTN and Autopage. Mtn took over contracts by Autopage meaning they take responsibility for these accounts. I want this sorted as I now cannot make outgoing calls.</p>
211 replies
117 months ago
Horrible service
<p>This is the second time we had to come back. We wanted to apply for an additional card yesterday. So the account holder has the drivers license and the additional card holder has her ID. Manager comes says with an attitude we can't assist it must be an ID bearing in mind this is at 18:45, 15 minutes before the shop closes. Also i have been assisted with a drivers licence before at this very branch. We left it at that. Today we tested them again entering the store at 18:40 asking the consultants to assist us having both id documents there. The guy has the nerve to say can't you come back tomorrow the manager is not here which is not my problem. My question is now transportation costs money, so now who has to pay the bill for your staff's stupidity. So now i need to go back for third time. This is RIDICULOUS. Also closing doors 5minutes before the time is not on. It's like chasing the people inside out. I would like a resolution to this as I have constant problems with N1 city staff. The manager never ever has a smile on her face, if she hates working there. Don't make that my problem. Manners are supposed to be taught at home</p>
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (31.25%)
1 Star
11 (68.75%)