Active since Jun 2013
How can this be happening to us!? First the Blue was moved from March to October ( during the week mind you) and now it has been cancelled and there is no sign or indication that we will be getting our money back. The website is no longer in existence. There is no response to emails. Calls go straight to voicemail! This cannot be allowed to stand. Where is Wyand DeVillers to answer and give us back our money!!!!
On the 29th November I placed an order with HifiCorp for a Samsung TV which was to be delivered within 2-5 working days. By last week I had received no communication and when I called I was informed that the TV had been sent to Aramex on the 4th and they were to deliver it. After numerous unsuccessful telephonic conversations with Aramex, my brother went to their Durban warehouse with the tracking number where he waited for over 2 hours only to be informed that the TV is showing on their system yet they cannot locate on the floor nor has it been signed out for delivery, CLEARLY INDICATING THAT IT HAS BEEN ******. How is it that nobody knows where my item is!? I am deeply disappointed and ****ed off at both HifiCorp and Aramex. I demand my money back!
On the 29th November I placed an order with HifiCorp for a Samsung TV which was to be delivered within 2-5 working days. By last week I had received no communication and when I called I was informed that the TV had been sent to Aramex on the 4th and they were to deliver it. After numerous unsuccessful telephonic conversations with Aramex, my brother went to their Durban warehouse with the tracking number where he waited for over 2 hours only to be informed that the TV is showing on their system yet they cannot locate on the floor nor has it been signed out for delivery, CLEARLY INDICATING THAT IT HAS BEEN ******. How is it that nobody knows where my item is!? I am deeply disappointed and ****ed off at both HifiCorp and Aramex. I demand my money back!
I was helped by a very friendly agent by the name Siyanda Mhlongo, He was professional, courteous and a pleasure to communicate with.
I bought a brand new Huawei P50 pocket from MTN and had it for about two weeks and in that time the phone was never dropped or bumped on any surface. So i was in shock when i opened it on one particular day and realised there was a blue line running down the right side of the screen.. I quickly took the phone back to MTN Mall of Africa where i bought it.. The consultants had a look at the phone of which at the time only had the blue line but now during thier inspection lines of ink started appearing from the bottom corner so it was decided that we take the phone to the warehouse for proper evaluation. The phone was inspected on the 18th of May and returned to mall of Africa on the 19th of May.. Which is puzzling because it then begs the question.. Was there a proper evaluation done?. The assessment report read " phone has a crack at the bottom right corner". This is not true because that phone never had a crack, i brought it in for the blue line on the side.. All these other issues with the ink and stuff happened after the phone got to MTN Mall of Africa. Now im being told that they will book the phone in again for repair and ill be qouted for the screen and i have no issues with that. My issue is the lazy assessment that i was giving as the final decision and yet we are told that these people are specialists and they know what they talking about but it baffles me that a so called specialist would give a false report and we the customers are forced to except it and held liable for charges based on that report.
I bought a brand new Huawei P50 pocket from MTN and had it for about two weeks and in that time the phone was never dropped or bumped on any surface. So i was in shock when i opened it on one particular day and realized there was a blue line running down the right side of the screen.. I quickly took the phone back to MTN Mall of Africa where i bought it.. The consultants had a look at the phone of which at the time only had the blue line but now during their inspection lines of ink started appearing from the bottom corner so it was decided that we take the phone to the warehouse for proper evaluation. The phone was inspected on the 18th of May and returned to mall of Africa on the 19th of May.. Which is puzzling because it then begs the question.. Was there a proper evaluation done?. The assessment report read " phone has a crack at the bottom right corner". This is not true because that phone never had a crack, i brought it in for the blue line on the side.. All these other issues with the ink and stuff happened after the phone got to MTN Mall of Africa. Now I'm being told that they will book the phone in again for repair and ill be quoted for the screen for which I will be financially liable and that is unacceptable. My issue is also the lazy assessment that i was given as the final decision and yet we are told that these people are specialists and they know what they talking about but it baffles me that a so called specialist would give a false report and we the customers are forced to accept it and be held liable for charges based on that report. I am sincerely disappointed in not just MTN but Hauwei as well. I demand that this matter be handled with the decorum it deserves
Mothusi Lusu, thank you for the excellent service. I called in for a quote and received such exceptional service from this individual, made me wish I knew him in real life. I look forward to a long and good relationship with this insurer if the service I received from Mothusi is anything to go by.
On the 30 March 2015 a payment was made on my account at Edgars Tableview by my sister. When I received my statement the following month this payment was not reflected. I then phoned the customer care number from the back of the card and was told to email the POP which I did on 14 May 2015. I received an email back saying my email had been handed to the relevant dept. On 28 May 2015 I sent a follow up email and was informed an email had been sent to Edgars in Tableview for the payment update. Since then this matter has still not been rectified! I called the customer care centre last week Wednesday and was promised a response in 72 hours, a response I AM STILL WAITING FOR! I have refused to pay any further instalments until this matter is rectified! When we miss payments we are hounded everywhere by their agents yet when they are at fault, three months must go by with no positive outcome!!?? I am highly dissatisfied with the treatment I have received and the lack of response to my matter. If ever this matter is settled, I have every intention of paying off and CLOSING this account as clearly customer care is not a priority.
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