ZS
zandile S
Active since Jun 2013
80
Reviews
0
Industries
Reviews
80 reviews1 month ago
Victoria Brown
Thank you to Victoria Brown for the outstanding service from the very beginning to the end . She was professional, patient, and friendly, always taking the time to answer our questions no matter how complicated they were. Her knowledge and calm approach quickly put our worries at ease, and she handled the entire process with confidence and care. Thanks to her dedication, we received an offer within just a few days. Thank you once again, Victoria, for the exceptional service
53 replies
9 months ago
Mold on cheese
I purchased Lancewood grated cheese from pick n pay ASAP CPT on the 17th of July 2025, i used it that same evening however when I opened the cheese Saturday morning i found mold in the cheese and the expiry day is 26/08/25. I have kept opened pack for proof should you require them. Please let me know how to proceed.
53 replies
11 months ago
Unprofessional agent/Claim not processed.
Im utter disgusted at the service i just received from LESEGO via the whatsap channel. I requested a claim from sleeepnet to the processed and I'm so shocked at the way she responded to me, The agent told me the claim is crumbled and faded and therefore can not be processed whereas i could see all the details on the account i even gave it to the agent and she blatantly refused to process the account ... what shook me the most is her response to me as a client its like she is chatting to her friend. we pay thousands of rands to be treated without courtesy and this not the first encounter ii have experienced with FEDHEALTH. the agent gave me a reference number which im not sure if its correct 210525QYDDPL...Her name is Lesego and i have screenshots of the conversation. i regret the date we moved from BONITAS to FEDHEALTH you have lazy and rude agents they assist as if they are doing you a big favor.
58 replies
11 months ago
Cancellatio/REFUND
Sanlam Gap cover unpleasant service!!! i have never dealt with such incompetence. i don't know how many times I have called Sanlam call centre wrt a cancellation of our gap cover. I'm flabbergasted at the service i keep on receiving since joining. Few weeks ago i called the call centre wrt our cancellation and I was told it was cancelled from inception date and a refund is processed. we checked our payslip there's no refund. this morning i called to query the refund spoke to Tumi who placed me on hold for more than 5 mins.. as I'm writing this complaint im placed on hold and been on this call from 8.45am, im sure your agents can do better, i have never experienced such for a big company like SANLAM. policy number SAN21874356
111 replies
12 months ago
WhatsApp pathetic service
I want to lodge a complaint against your WhatsApp online service. The agent/s is taking his/ her time to respond to my urgent query. After 5-10 minutes of waiting i received the most shocking response which is not even related to my question. At this point I’m so annoyed. Can someone look into this urgently and attend to my query. WhatsApp chat time 09.35am
175 replies
16 months ago
Misleading Online pictures/Bad Service
On the 17.12.2024 I purchased two fragrances( Joop Homme parfum and Boss Femme) and they were delivered on the 20th of December 2024. I opened the package and to my surprise the Joop Homme received is totally different from what i ordered and to the one depicted online. The color of the perfume is totally different from the pics shown on the website. I went to Woolworths Canal walk to return/exchange the fragrance as per the dispatch note received and the store manager bluntly refused to take it back. He kept of mentioning that if he takes the fragrance back it is considered as a waste to them as they can’t resell it “ they no longer sell Joop fragrances”, this will be loss to the business and one of his reasons is the “plastic cover was removed”. I told him I had to open the packaging to see if the items delivered is actually what I ordered. The guy just didn’t care . The fragrance was still in its original packaging(box)and not used as my husband has the same fragrance hence I ordered this one under the impression that it’s a different fragrance. I even told him that my husband has the same fragrance so it wouldn’t make sense for me to buy same fragrance which was purchased few months ago. I showed the store manager the screenshots (see below). I left the store unhappy as I have been misled by Woolworths. The pics online are misleading your customers, as you get something totally different when items are delivered . See screenshot below, and I request a refund. Nothing is mentioned under returns+refunds that the product must be in it’s original plastic when returned. I have been ordering online and returning the items without any hassle. I’m so much disappointed with the store manager Buhle , Woolworths Canal walk for not being of help. I even left the store without making another fragrance purchase as planned. Clearly all that department cares about is sales targets and not client satisfaction. Please see below pics for reference.
0 replies
16 months ago
Unprofessional -WhatsApp Online Chat
I want report to the scheme the service I just received from one of your online WhatsApp chat consultants by the name of Thandeka. I queried availability of my day to day benefits as I’m sick with flu, and was at the dr rooms. The agent took forever to respond to my query till I had to leave the Dr rooms as they work on appointments . I then sent another follow up message advising her if she does respond in 3mins I will escalate the matter to the complaints team, within a space of a 1min I then receive a reply from her. It is unprofessional to keep clients holding without informing them that you are busy with something. I have screenshots of the WhatsApp conversation between me and the agent and see if there was any need for the holdup. Medical aid no 47500465373
0 replies
21 months ago
Funds taken from my account/Bad SERVICE
I’m so annoyed with the way this branch treat their customers . I don’t even understand why they exist. Their service is disgusting . I was here few days ago using their drive thru service and I was welcomed by a rude teller by the name of Kearelobo I ended up not placing my order as she was so rude even her colleague were shocked at the way she was shouting at me . This evening didn’t use their drive thru went inside the store placed my order and the machine was apparently offline, the lady that was helping me tried to use another machine which experienced the same issue. 2x R99 went of my account . Waited for more than 30mins and I get told there’s nothing they can do and now after 2 attempts I get told by the store manager that their machines have been faulty for 3days. From superior to lower level staff all of them lack mannners. Tamslyn the supervisor I’m flabbergasted that this store has someone like her who lack manners as part of management. I’m shook from what I just experienced this evening what makes it more worse is the rudeness of the superiors. I will stupid if I ever visit this store again. I want my money that was taken out of account, and request Tamslyn manager to get back to me .
0 replies
23 months ago
Banking details
I am a new client and already amazed by Wesbank service. A simple request takes weeks to be resolved. i sent an email over a week ago requesting Wesbank banking details to use to make additional payments. I have a vehicle finance with the company. I still haven't received any response.
53 replies
25 months ago
LACK OF SERVICE
I am bluffed by the service I am receiving from Momentum these days. Your service standard has drooped drastically. Your agents are good at transferring clients from pillar to post when they feel like it and lazy to work. Yesterday I received an email from Aldephia Dimney who advised me they tried calling me after I have been requesting to be called since Tuesday , she then has the nerve to email me to say they tried calling me to no avail which was a blatant lie, I responded to her and even screenshot my call history indicating I never received any call from MOMENTUM. This am I received a call from Dimpho from a 012 065 0445 number who was so lazy to be of help, and unprofessional. My query is still not resolved. This will be my last correspondence to MOMENTUM if this kind of service continues, I will definitely change insurers, clearly clients are no longer appreciated by this company.
53 replies
Review Distribution
5 Star
6 (7.5%)
4 Star
1 (1.25%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
73 (91.25%)