SW
Sue W
Active since Jun 2013
13
Reviews
0
Industries
Reviews
13 reviews22 months ago
Mr Price UNSUPPORTIVE, DON'T CARE ABOUT THE CUSTOMER team
Dear Mr Price UNSUPPORTIVE, DON'T CARE ABOUT THE CUSTOMER team, The issue is the following as previously explained, many, many times (since 2023): 1.) I ordered an item and paid R7 600 2.) I also paid to have the item assembled (R100) 3.) The item was not assembled despite the fact that I paid for it to be assembled 4.) I was unhappy with the item and returned it 5.) I never RECEIVED A CREDIT for the item of R7 600 which I purchased and returned (in other words, I did not get my money back for the item as is your company's promise) 6.) UTTER BAD CUSTOMER service 7.) I have been more than patient (FOR MORE THAN A YEAR), but I am now going to ensure that Mr Price receives the full brunt of it's incompetence (Actual order) Your Order #202110820955 Summary Image ITEMS QTY PRICE Davis 4 Seater Patio Set SKU: 8401011058001 Assembly Do you require assembly assistance? YES Colour White Size Each 1 ZAR7,600.00 Subtotal ZAR7,600.00 Shipping & Handling ZAR450.00 Grand Total (Excl.Vat) ZAR5,695.65 Tax ZAR854.35 Grand Total (Incl.Vat) ZAR6,550.00 Thank you, Mr Price Group Customer Care <support@mrpricegroup.freshdesk.com> Jun 27, 2024, 2:00 PM (1 day ago) to me Hi Suzanne, Precious Mqadi here from Team Mr Price Money Thanks for your request, we’re happy to help! Please be advised that 2023 order not allowing shipping fee to be refunded. Let us know if we can help you out further. Have an awesome day further and shout if there is anything else we can help with :) Precious Mqadi Customer Support Representative Mr Price Money http://www.mrpricegroup.com On Thu, May 11, 2023 at 5:35 AM Mr Price Help Email <help@mrp.com> wrote: Hi Suzanne Silindile Mdunge here from Team Mr Price If it was a store purchase, you need to take it back to the store. For an online purchase we need the order number to assist. (It was supp****) Have an awesome day further and shout if there is anything else we can help with :) Regards Silindile Silindile Mdunge Customer Support Representative Mr Price http://www.mrpricegroup.com On Thu, May 11, 2023 at 5:35 AM Mr Price Help Email <help@mrp.com> wrote: Hi there, Our Support Rep has indicated that your query has been resolved. If you believe that the query has not been resolved, please reply to this email to automatically reopen the query. If there is no response from you, we will assume that the query has been resolved. Sincerely, Mr Price GroupSupport Team 3392831:1985661
53 replies
34 months ago
Brilliant service from Outsurance
Shoutout to Outsurance and their contractor Firefox! I moved from Gauteng to the Western Cape and luckily took out extra insurance on my move. The movers broke SO many of my things, some were irreplacable antiques. But their contractor Firefox collected the damaged items and restored them to perfection. Outsurance also paid me out for the items that could not be repaired. I am oh so very grateful. Thank you Outsurance!!!
60 replies
39 months ago
Brilliant service from The Crown Collection
I was assisted by Allana from The Crown Collection. What an absolute pleasure to receive such great customer service from start to finish. A scarce commodity these days. Whoever is in charge, this lady deserves an increase or promotion. 5 stars.
0 replies
39 months ago
Brilliant service by Steven Gyori and team at Solartech Pretoria Old East
You will search far and wide to receive such great service and expertise in these turbulent times when everyone wants to make a quick buck. And trust me, I have gone the wrong route before I met them. Hats off to this team, excellent service with a smile, fixes everything first time without long stories and extra hidden costs. Their word and workmanship is their pride - and not breaking the bank. A real shout-out to Steven and the team! I will recommend them to anyone. Five stars. And not the first time I have used them, I will always use them.
0 replies
47 months ago
CemAir is the best!
Superb customer service, always on time, what an absolute pleasure!!!
0 replies
54 months ago
Smeg SA's excellent after sales service
These days customer-centric service is so scarce - hats off to the Smeg technicians who came to fix my stove! Fast, super-efficient and friendly. Well done Team Smeg SA!
0 replies
62 months ago
The best company for PCR (Covid-19 tested) travel documents!
Shoutout to Travac who come to your home or office to do a COVID-19 test, at an affordable price, and issue you with all the relevant documents for travel. Superb and friendly service, highly recommended!
0 replies
63 months ago
WORST EVER -15 Universal Garage Doors
For two weeks now, they have promised to come fix their bad workmanship. Still under "guarantee", ha, what a joke! Of course they promise but never arrives while I wait in case they come while I should be at work. Never use them, the worst of a VERY bad bunch. BAD, BAD, BAD.
0 replies
66 months ago
Efficient and friendly
Such an efficient and friendly team, KUDOS! That is the service a customer wants. I will be back, thank you Arno and team.
0 replies
66 months ago
Fantastic service, excellent prices!
What an absolute pleasure to deal with such professional, efficient and friendly people! Highly recommended - and their prices very competitive - even better than the big name businesses! I ordered a fridge/freezer online because they had the best price, they delivered the next day, friendliest guys, installed the fridge, levelled it, removed the tape and assisted me with the old fridge. Then I also had a follow-up call. Now that is how you win customers, I will be back without a doubt.
0 replies
Review Distribution
5 Star
8 (61.53846153846154%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (38.46153846153846%)