AA
Abdul A
Active since Jun 2013
6
Reviews
0
Industries
Reviews
6 reviews10 months ago
Good staff makes a good company
Kaelin was extremely helpful in sorting out my issue. Thank you Kaelin
56 replies
39 months ago
Pathetic customer service
I recently requested a cancellation of my Natal Witness subscription due to a few issues, amongst them, the continued delivery of the paper when I had asked that it be suspended as I was away for 3 weeks. This created a huge security issue as I had found almost 20 copies of the paper on my door step on return. However, the paper stopped being delivered 2 weeks before the cancellation date requested. Upon query, I was told that my account didn't debit so my subscription was halted. Seriously? After almost 30 years as a subscriber with no debit order issues, suddenly there's a debit order issue when I request a cancellation. What is even more amazing is the fact that they couldn't get the suspension right whilst I was away but got it right immediately when there's a debit issue. One would think that after being a customer for 30 years, we would expect better treatment rather than a suspension which could hardly be my fault as there never was an issue previously. Anyway, good riddance. Any future intentions I may have had of reinstating my subscription is now firmly in the thrash bin.
0 replies
66 months ago
Russel Hobbs pathetic service
I purchased an Iron at a Checkers store approx 18 months ago. I have been having a problem with the item recently and when I took it back to them, I was told that I should contact Russel Hobbs directly as it is over a year, although the item is still under guarantee. After calling the company, a voice tells me to log a fault online and get a reference number before I can be assisted. After doing that, I get an email from them stating that they can not assist as they deal with online purchases only. What the hell? They then give me a number to call which I have tried a dozen times but there's no answer. I email back to say I cannot get through. They then tell me that they have sent the message and a service department agent will get back to me within 24hrs. No response 24 hours later and I send this email to all the JHB/CPT/DBN email addresses. Another 48 hours and still nothing. HOW DO I GET MY ITEM REPAIRED AS IT IS STILL UNDER WARRANTY? RUSSEL HOBBS SUCKS. WILL NEVER BUY THEIR ITEMS AGAIN!! BEWARE!!!
224 replies
90 months ago
Terrible service and false advertising
I have emailed PnP thrice and called a few times and cannot get through to a human. Good Day I refer to my email which was received by you as acknowledged. However, there has been no feedback since It is absolutely pathetic to note the service PnP is giving me. I have been running around like a fool. On Thursday afternoon, I went to Pnp Liberty Mall in Pmb to purchase a fan advertised by you. Although, it was already afternoon and the special broke a few days earlier, I was advised that the item was not in stock as they did not receive the item as yet. I then returned home and tried to buy it online but was surprised to find the Item listed at the normal price on the website instead on the special advertised. I tried calling Pnp hotline and Pnp online shopping numbers and was made to hold on for a long period with no answer. I eventually gave up trying to call and instead send an email which was acknowledged but still not replied to. I then went the next morning at 8am to Pnp Hayfields for the item. I was told that they did get a very few units and the item is sold out already. I think it was about 4 or 5 units only. I then returned home and found the item listed now at the special advertised price. However, when I tried to purchase the item, I was told that the item is now out of stock. By the way, this only shows once you click on the item to purchase. Otherwise it still shows as being advertised in stock, which is very stupid. When something is out of stock then it needs to show that before you are made an idiot and try to buy it. Basically you guys made a fool of me with your special. It seems as if you made a huge hoohaa of an advert which you advertised extensively but it was just to catch the customers. The stock was very few. Why does a huge national store advertise an item which they only have a few of and are trying to give their customers a run for nothing. So much for your statement on your website which reads: Problems - At Pick n Pay, we are constantly striving to give you the best possible experience in our stores. But sometimes we fall short: you, our valued customer, get bad service at a Pick n Pay store, or have an unpleasant experience with rude staff or someone with a bad attitude, unacceptably dirty stores, or bad hygiene. Sometimes the queues at your local Pick n Pay are too long, or there aren't enough open tills. Try as we might, occasionally you are going to have negative feedback for us at Pick n Pay. We ask that any time that happens, you talk to us so that we can make it better, and turn your bad experience into a good one. Visit our Contacts page now. I await a response. Hope it comes as its 3 days since the last email. Have an honest week further
0 replies
102 months ago
Clubmiles
Good Day I refer to my emails dated 23 November and 29 November 2017 below, both of which was acknowledged by your automated response. Your arrogance in ignoring my email has been noticed. Since there has been no response or way forward, I will be canceling my card in the near future once I have arranged transfer of debit orders etc. It is a time consuming and irritating procedure, which has been brought about by your pathetic service and attitude. It is a pity that you are prepared to throw away honest and regular customers in this time and age and flies in the face of your slogan posted on your website which states, Service is our hallmark. Rest assured. Regards ----- Original Message ----- To: ********** Sent: Wednesday, November 29, 2017 3:40 PM Subject: Re: CLUBMILES Good Day I refer to the email below sent 6 days ago. I have recieved an automated response which promises response within 24 hours. Its 6 days already. I kindly await your response Regards ----- Original Message ----- To: ********** Sent: Thursday, November 23, 2017 9:55 PM Subject: CLUBMILES Good Day I am extremely disappointed to note that your clubmiles program which was promised to be much better than my Voyager program is a real waste of time. We were promised that it would be a much better alternative. Little did we realise that it was to be worth half of the voyager mile. Currently your club mile is worth 5.8 cents. That's laughable. Having a program that rewards its customer with around three quarter percent when most credit card companies offer much more (the least being 1 percent) makes clubmiles a real waste of time. So much for your initial promise that we were guaranteed to like it more than the old programs we had. I am seriously considering cancelling my card. I rather stay with my FNB private clients account that gives me greater rewards and international lounge access. After all, international lounge access is the only benefit of Diners Card to me, considering half the merchants don't take this card. The least you could do was a percent. Regards
105 replies
121 months ago
Cheating with weight
From being an annoyed customer, I am now a very irritated customer who probably would never buy from this dishonest company. It would be nice to see what others have to say once I have posted my complaint on social media. I had purchased 9 x 2.5kg snowflake flour. As most recipes call for a specific amount, it did not take long to work out that this company is short changing its customers. Almost every bag had less than the 2.5kg in the packet and we always ended up opening a new packet to fill in the shortfall. I eventually decided to weigh them and found every single one of those that I weighed to be less than 2.5kg. I called your customer care line almost 5 times with reference numbers and promises and promises. I was even promised that a rep would be at my door to pick up the stuff. Nothings happened. Not only is this company dishonest but I am sick of the lies also. I have now had enough. After 2 weeks, your rep calls this morning. Unfortunately I was not available (as I have not been sitting playing with my thumbs for 2 weeks waiting for his call) and he promised to call back in 30 minutes. That was about 2 days ago. Enough is enough. Its time that the dishonesty of this company is exposed. Oh yeah, I now buy golden cloud and the weight is correct.
75 replies
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5 Star
1 (16.666666666666668%)
4 Star
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3 Star
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2 Star
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1 Star
5 (83.33333333333333%)