RS
Ray S
Active since Jul 2013
9
Reviews
0
Industries
Reviews
9 reviews16 months ago
Poor service and seemingly, a total lack of care for customers
I am rating this current experience as one star but would give less if I could. Up until Saturday my experience has been 5 star. On Friday 06th Dec 2024, I booked a PUDO deposit locker at Westville Junction. I , as usual received the deposit PIN promptly via sms. On Saturday at about 1pm I went to deposit my parcel only to receive a screen message that the PIN was invalid. I returned home and went online to request a refund as their was a fault on their side and I was unable to return to that bank of lockers to try again before the PIN expired. To date (Monday 09th Dec 2024) I have not received any communication from PUDO or The Courier Guy regarding my refund request. Now since Saturday afternoon until now (Monday 16:30) I have made numerous attempts to rebook this delivery through the PUDO system and everything is hunky-dory until the very last minute when the financial authorisation for the transaction is declined. I have sent two online messages requesting assistance regarding this payment problem and, would you believe it - no reply as yet. What a sterling example of customer care and support. Oh, and yes, I have been to my bank and had my card checked out and it is all ok, so I must conclude that there is a problem at PUDO?The Courier Guy. Maybe this message will illicit a response.
0 replies
19 months ago
UPS - Poor service
I recently imported a parcel from London. The parcel was collected as scheduled on 19th September. The detailed tracking information revealed that the parcel arrived at Kempton Park Jhb warehouse on 21st September. So far, excellent service. After a few days of no contact and bearing in mind 21st of September was a public holiday in SA I was somewhat liberal in checking details. After some time and noticing that the tracking detail continued to show "In warehouse" this is when I went to the detailed tracking record and noticed that at 28 minutes passed midnight on 21st September "UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. Kempton Park, South Africa" Guess what, I had received no communication for any information from UPS. It took me sometime to find the correct contact information to be able to pursue the processing of my query. Once having made contact I did get a swift reply to which I sent the information requested, however I am still awaiting an update on clearance and delivery of my parcel. Efficient service until the parcel arrived in SA! It would seem to me that it is your own responsibility to keep monitoring and pushing UPS to do the job for which you have paid them in advance to do rather than relying on them to do their own jobs efficiently.
53 replies
20 months ago
THE COURIER GUY - a pathetic update to PUDO online system.
TCG have just implemented an updated online system for the PUDO service. PLEASE GO BACK TO THE OLD SYSTEM. This system is much more cumbersome to use and on top of that I have no history of past consignments to check delivery status on. Also the new system does not show the locker points that are convenient for me to use and frequently the site freezes. I think you have changed from a system which was simple to use and made it clumsy and more difficult to navigate. A really pathetic update. And, by the way, I haven't yet had a reply to my query as to where my parcel is that I handed in at TCG St John's, Pinetown, on Friday 30th August 2024. I am unable to check myself because your new system says that I don't have any history!
0 replies
37 months ago
RUSSELL HOBBS ELECTRIC CAN OPENER
ELCTRIC CAN OPENER. An absolutely useless item as it doesn't open cans without using some force which means that my wife cannot use it and I am only able to open half the cans I try. One has to attempt opening the can from each end to have possible success. Perhaps the lip of cans has changed with the increasing use of stacking cans and Russell Hobbs are lagging in design application. A once trusted brand name has been ruined.
53 replies
38 months ago
Irresponsible request for personal information
I am wishing to log on to my Internet Banking profile with Standard Bank. I have entered my username; I have entered my password, I have then entered a OTP which has been sent to my phone. I am still unable to access my accounts because there is a screen requesting me to confirm who I am by entering one of my card numbers and my card PIN. This despite all of the correspondence from Standard never to reveal your PIN number to anyone. I have twice asked why this high risk request is necessary but unsurprisingly I have had no response. I wonder if this will illicit a response? Do Standard bank consider their website so vulnerable that even after jumping through so many hoops to get access to the site they still require such personal and high risk information?
477 replies
56 months ago
Designer paving
I recently had my driveway re-laid and my experience with Designer Paving was professional and trouble free from the initial telephone enquiry; follow-up and appointment for the first on-site meeting; supply of initial quotation; subsequent on-site meetings to discuss scope of work; submission of updated quotations; commencement and completion of contract; follow-up with site inspection after completion. Thoroughly professional from start to finish. Highly recommended.
0 replies
57 months ago
Standard Bank
I recently had a problem with the functionality of one of the items on the Internet Banking Site which for three days was showing 'We have a technical problem, try again later'. I sent an email to the bank and received an email back requesting personal information to be sent back via email, which as we know is not a secure communication channel. I continually receive messages from Standard Bank to be cautious in disclosing information and yet this is what they ask me to supply: *Card number: *Confirm the expiry date on your card. *ID number: *Confirm any two beneficiaries on your account *Name any debit orders going off your account. Why couldn't they just attend to the problem I had raised with them and then send me a message that it had been sorted out!
106 replies
58 months ago
Build It
PINETOWN BRANCH: I recently ordered a combination hand basin and vanity unit at the Pinetown store but there was no stock available in-store. The other day whilst in the area I popped into the store to enquire on progress of the order. As I entered the store I was met by Thokoza. I explained the reason for my visit to her; she immediately contacted the appropriate person on her phone only to be advised that the order had not yet arrived. With no prompting from me I was offered the display unit at a discounted price which I accepted. She knew her store stock layout and led me to the area where I could select the tap I wanted for the basin and then steered me through the payment process ensuring the discount was passed at the till point and even assisted bringing the unit to my vehicle. I was really impressed with this young lady and she is a credit to the Pinetown store and the ethos of your business model. She could not have done anything else to make my experience any more worthwhile - she even made me a cappuccino whilst I was waiting for the display unit to be dismantled.
53 replies
61 months ago
Bid or buy
As a seller I find your website very cumbersome and frustrating to use: 1. The necessity to go through many pages to list an item for sale 2. Why is it necessary to accept BoB conditions for every item that I list? Surely as a registered seller I have already done that in the over-riding registration process. 3. Why, when I relist items after they have been closed and I open 'View Pick List' are my previous Pick List items tagged on the end? This potentially leads to items being double listed if one omits to delete all of the previous Pick List items. If this happens and a double listed item is sold your system leaves, unknown to the seller, the second item still for sale and when as a seller you are unable to fulfil the order because the one item that you had has already been sold you have the audacity to ask for selling commission of an item unlisted by the seller. 4. I am not certain that this is the sole reason for duplicate listings as I have, by chance, noted as many as four listings for an item when I have only listed one. I have raised this issue with you and yet the situation persists. 5. Today I have given up trying to list items for sale as I have to go through the process of listing and when I get to the Review page it continually returns me to the same page and I am unable to progress and finalise the listing. One then tries to go back only to find that all your loaded information can not be retrieved and so one goes through the laborious process of re-entering everything again. And so for today I have given up in the hopes that when I try again tomorrow you MAY have solved your problem. I believe that you are too complacent, commanding with a dominant market presence and care little for the people that use your site. Testimony to this is the many complaints that were logged when you introduced the new and supposedly better website some while ago.
0 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (33.333333333333336%)
1 Star
4 (44.44444444444444%)