CD
Carla D
Active since Jul 2013
9
Reviews
0
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Reviews
9 reviews7 months ago
Perfumeco.africa real or **** as no service , no products
I joined the perfumeco. Africa as I need to make some money to survive monthly. I wanted to become a reseller, I was asked to make a payment of R100 , which I did . This was 4 months ago . I also ordered some car perfumes to resell . When I completed form I was asked if I wanted to collect or if it must be couriered . I opted to pick up at one of the centres in Ferndale. I did not receive any communication once i made payment. I then sent POP and asked to be informed as to when i could collect. No response. I sent e mails numerous times , filled in contacts on the site. Called but always no answrr as the automated message says that call volumes are high , then line is cut. I sent more emails to ask for refund, no response! I dont know wgat else to do as im out of pocket and also dont gave my order. Is the company real? I am appalled at lack of service and communication . It feels like i have been ****med out of my money
0 replies
15 months ago
Charged for years of non service , accumulation of monthly charges
I have called in when this account was sitting on almost R2500 years ago . I have tried numerous times to close the account.This has been an ongoing battle with MTN. My last call was about a month ago and I stipulated that I needed to end the contract . was once again told like all the numerous times before that , that I could not do that as I needed to pay the approximate R9000 at the current time. I clearly stated that this keeps happening and that I insist on this account being closed.This has fallen onndeaf ears andvim told that it cant be done. I have reached the end of my tether with MTN who will keep this account open until I can pay the outstanding balance that just keeps accumulating . These numbers have been suspended for years now but the charges just continue to accumulate monthly. I don't understand how MTN on a month to month contract can continue to add these monthly instalments knowing full well that these numbers are no longer in use and there is no benefit. I am being charged for services that have not been rendered and I am absolutely tired of this. Is this in line with Consumer Protection Act? Is this aligned to MTN’s code of conduct? I want these month to month contracts ended, MTN please stop charging me for a service not rendered Please see clause from MTN commitment, that also seems to be ignored by all consultants
0 replies
26 months ago
MTN - Tired of paying for services, not rendered.
I have had my account and my kids account since I had my first cell phone. The kids I got a little later. Needless to say, I have been an MTN customer for years. I was retrenched and I was struggling pay all 3 accounts. Last year I called, and my account was in arrears, I am on a month-to-month contract. I said I would pay it up and I wanted to close the 2 accounts. They would only allow me to close the account if I paid it up. I was unable to do so. The kids are not using their accounts at all, yet I still have a monthly bill of R500. Once again, I called today and said that I am prepared to make a payment arrangement, but I need to close the accounts as it is not being used. I spoke to 6 different people in different departments and was told to first pay up the money due, I asked to make a payment arrangement for 3 months, they said its fine, however I would still need to pay my monthly fees too. I kept telling them that I am struggling to make the payments but will really try to do the 3-month arrangement. How can I still pay for a month-to-month contract when clearly, I am unable to. And on top of that the data and bundles are no longer being used. I am tired of being abused by a system that has no consideration for their customer. MTN has now shown me that the clearly don't need my business. They have shown that their only concern is making money or taking money irrespective of people's circumstance. They are not flexible and not willing to assist their loyal customers at any point! I am done with MTN, and I will also share this with on different media platforms. Yes, I am tired of paying for services and whilst I may be in arrears, I have been paying for over 20 years to a company who seems to have a policy of taking customers money.
0 replies
42 months ago
MTN takes money without providing service when we need them
Good Day 3 weeks ago my sons phone was stolen. I went to MTN Eastgate to do an upgrade. They did not have the phone I wanted and sent me to the I store to do the upgrade. I did the application but was declined as credit to low. The consultant applied for credit increase and said she would let me know. I went back a few days later as she did not call and she said that she had nit heard anything. I went back to MTNstore and applied for the credit increase . They said I could not do it as was still open at I store. I went back to cancel. A week later I never heard back , Called customer care line and couldn’t do anything . I then ordered a phone on my FNB app as it was much easier. I got the phone a day later. ( no thanks to MTN , who I have been with since I got my first cell phone in 19 …. I can’t remember ) I then went into Rosebank MTN store to do a sim swap, the consultant was awesome but could not assist as application was not closed. He tried to close it on the system. The next day I went to Eastgate again and to the I store to close the application. I went back to MTN to do sim swap ; there was an error message and they could not do it. The consultant said he would log a call. I am not sure that he did. I called the next day to check with you customer service number. They said they were unable to assist as no log of the error. I called the store , they said I must wait. That was on Monday 6 November. I am still waiting for them to call me. I went to Killarney on Tuesday 7th , the consultant was helpful and tried but again an error message . I called the next day , Puleng and Phakametso were really great and tried to again do sim swap. They called me on Thursday to let me know that they are still trying but it keeps coming up with an error message. No one at MTN seems to be able to identify the problem and to assist with correcting it. It has been 3 long weeks , my son is without a number and works odd hours and needs his phone, but MTN are just not willing to resolve the issue. What must one do??? What is the problem?? I have been a customer for over 20 years, where is their loyalty to the customer? Yet we have to continue to pay for a service that we do not get when we need it . I am angry and frustrated, what must I do to just do a simple sim swop???? Must one start exposing MTN to the media? I am sure I am not the only person that has issues with MTN Fed -Up !!!
0 replies
57 months ago
Fedhealth! What a pain!
I have been working for almost 30 years , I have never been without medical aid, I was even on Fedhealth for a number of years whilst teaching. I recently went onto my husband’s medical aid (Fedhealth). Before this I was on Discovery for 6 years until I was retrenched in May , Prior that also on discovery, We have sent Fedhealth all the proof, They are now requesting proof of medical aid for the past 15 years, they are also penalising me with a 3 month waiting period , as well an added 25% on premiums. This is ridiculous, and I believe , how is this even possible? I cannot believe that after so many years on medical aid , Fedhealth is giving me such grief. I think it’s time to switch !
53 replies
98 months ago
Dent cover ...hmmm Real **** insurance
I have taken out a Motovaps insurance policy for dents on your car, underwritten by Mutual &Federal and have been paying on it for over a year now. In December I tried to claim for a few dents and they repudiated my claim as I can only submit 1 claim to the value of R3000 . The quote was much more than that as there were a few dents. The refused to pay as it was above R3000 . Surely from the quote they could pay the R3000?? I have appealed to them and still they just dont care. I took out the policy to cover myself for such instances as I really cant afford to fix my car. Unfortunately as I was warned prior that this is just a load of rubbish. I will never let myself be duped again with this bull.
53 replies
98 months ago
Claims rejected
As a struggling single mom , I was finally able to buy a house that was registered in November 2016. I obviously had to take out home owners insurance which I did. Buying a home came with challenges, first challenge shortly after I moved in was a leaking roof and damp which was not disclosed , I immediately contacted the Estate agent , and after some confrontation and deliberation, they agreed to pay half to have it repaired. I agreed to this. A year later, after heavy storms in December 2017 and the roof is leaking again. I contacted my insurance - Hollard . They sent out an assessor who said that it was lack of maintenance. I then argued but I have had it repaired and due to the storms this is what happened. They refused to listen and rejected my claim . They would pay for the walls to be repainted where it leaked, however that would be approximately the same price as my excess. How can a struggling individual ever win if the Insurance companies are not there to assist? There is a reason we have these policies in place. I am tired of being taken for a ride!!
210 replies
122 months ago
PAY BACK MY MONEY!
Good Day <br> <br> On 8 October 2015 I posted the below complaint on Hello Peter:<br> I hired a car on the 1 -7 August 2015. I paid with my debit card. I was told that upon return of the vehicle I was owed just over R800. I was asked for my banking details where the money due would be paid to me. I called the contact centre 3 weeks ago as I still did not receive payment. The lady said that she could see it on her screen and that it was not released. She assured me it will be done as a matter of urgency. It is now almost 3 months later and I still have not received my money. Can someone please call me regarding this, as for a company of your reputation, this is unacceptable.<br> <br> I received Communication from a Melissa and Granton Engelbrecht was copied. I had to send through all my details which I did. I was then told that it'll take about 7 working days before I received my money . After a month I still had not received anything. I called in and was told that it will take 3 days.It has been almost 5 months since I called the last time. I sent mails after that but ...no response Avis , whose money is this , Mine or yours? Can you pay back MY money. <br> <br> Disgruntled <br> Carla
0 replies
128 months ago
No service -Accounts
I hired a car on the 1 -7 August 2015. I paid with my debit card. I was told that upon return of the vehicle I was owed just over R800. I was asked for my banking details where the money due would be paid to me. I called the contact centre 3 weeks ago as I still did not receive payment. The lady said that she could see it on her screen and that it was not released. She assured me it will be done as a matter of urgency. It is now almost 3 months later and I still have not received my money. Can someone please call me regarding this, as for a company of your reputation, this is unacceptable.
75 replies
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